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    Perfect Tux

Ratings On Other Platforms

Trustpilot
3.4 / 5
Corporate Values

Overview

Perfect Tux has a consumer rating of 4.63 stars from 597 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Perfect Tux most frequently mention customer service, good quality and many compliments.Perfect Tux ranks 15th among Men's Clothing sites.

  • Service
    17
  • Value
    30
  • Shipping
    29
  • Returns
    7
  • Quality
    30

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 66.7%
Positive
6
Neutral
0
Negative
3
View ratings trends
15
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What reviewers want you to know

Positive highlights

  • Incredible experience and awesome customer service!

Critical highlights

No critical highlights yet

How would you rate Perfect Tux?
Top Positive Review

“The perfect tux, in the best style and color!”

Jamie R.
4/17/20

This was my first time ever ordering a tux, online or in person. I had to find a unique and rare color for my sisters wedding, as dusty rose color, and Perfect Tux is the only place I could find an entire suit like that. The fit is amazing, it is a beautiful and elegant suit. I got so many compliments at the wedding, everything worked out just right. Customer service was great too, they had to change my jacket to a size smaller which worked out great, because it fit just right! If I need another suit in the future I will be back here.

See positive reviews
Top Critical Review

“Poor customer service”

Robbie G.
6/22/21

Shirt was ill fitting, unfavorable material, and customer service was not friendly. Return window time got away from me as I've been planning a wedding and working full time, and they refused to exchange the shirt. I would never return business to this company. You've been warned.

See critical reviews

Reviews (597)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59)
jamier246
1 review
23 helpful votes
April 17th, 2020

This was my first time ever ordering a tux, online or in person. I had to find a unique and rare color for my sisters wedding, as dusty rose color, and Perfect Tux is the only place I could find an entire suit like that. The fit is amazing, it is a beautiful and elegant suit. I got so many compliments at the wedding, everything worked out just right. Customer service was great too, they had to change my jacket to a size smaller which worked out great, because it fit just right! If I need another suit in the future I will be back here.

kelleye10
1 review
18 helpful votes
April 24th, 2019

Purchased the Indigo Suit set for my sons 8th grade prom. The Indigo suit looks nothing like the picture. We received a dull boring dusty darker blue suit. Unfortunately the suit came 2 days before his event and we had to run around like crazy to find someone to Alter it due to the size we ordered wasnt in stock and they failed to notify us in sufficient amount of time. Was told we would get a credit to assist with alterations but never received anything. Not satisfied with the suit at all.

ronaldw505
1 review
0 helpful votes
August 4th, 2020
Verified purchase
• Updated review

This site had EVERYTHING I wanted. Better(and cheaper) than going to Mens Warehouse. Love the variety and my sizes were readily available! The suit arrived in two days perfectly boxed. The quality was amazing. I'm excited to wear this at my wedding. My only complaint is I needed a larger size. They have made this easy to return and get a larger size though. Thank you.

Reason I chose this business:

The reviews said you all were great. And the price. I’d have paid more than this price to rent a tuxedo.

Reason I chose this product:

Because of the quality.

Service
Value
Shipping
Quality
This site had EVERYTHING I wanted
July 28th, 2020
Verified site experience
• Previous review

This site had EVERYTHING I wanted. My only complaint is there were 3 suits I had to really pick between. Love the variety and my sizes were readily available! Thank you. Can't wait to see it arrive.

doretheaa
1 review
11 helpful votes
May 14th, 2020
Verified purchase
• Updated review

I was online looking for masks and inquired where the masks was manufactured, I got an immediate professional response. I ordered my mask with no problems or issues and I am satisfied with the quality of my purchase. I ordered from Perfect Tux in the past and was very please with my son Tux.
I would refer them to others for sure. Great customer service!

Reason I chose this business:

I shopped here before with no issues.

Reason I chose this product:

I needed masks and knew it was a trusted site to purchase.

Service
Value
Shipping
Quality
Great customer service
May 7th, 2020
Verified site experience
• Previous review
robbieg50
2 reviews
1 helpful vote
June 22nd, 2021

Shirt was ill fitting, unfavorable material, and customer service was not friendly. Return window time got away from me as I've been planning a wedding and working full time, and they refused to exchange the shirt. I would never return business to this company. You've been warned.

Tip for consumers:
Don’t.

Products used:
Ordered a shirt, cannot use it

Service
Value
Shipping
Returns
Quality
stevenb126
Steven B. – Perfect Tux Rep

Customer's order was four months old. Any customer within our return policy will have no problems returning or exchanging. We often make exceptions if you're just outside the policy, but four months is too long.

quinitah
1 review
0 helpful votes
June 27th, 2020
Verified site experience

There are no numbers for customer service. I'm also disturbed that pants are not included with the jacket.

* Perfect Tux attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

charlesx152
1 review
0 helpful votes
April 9th, 2021
Verified site experience

Layout of the site could be improved:)
And also Canadians would love it if you could ship to them. Love the products in this store by what the pictures show.

tamaraw229
1 review
13 helpful votes
April 23rd, 2020
Verified site experience

Best tux company ive dealt with in years! Awesome customer service. Will most definitely be shopping here for all my tux/mask/accessories. Thank you for being a staple in what we NEEDED perfect tux. Kuddos!

jordone1
1 review
16 helpful votes
June 9th, 2020

Perfect Tux was a great company to work with. They are easy to work with and very understanding. This three piece set was perfect. It fits to size and great quality material. Shipping was fast. The exchange/return process is easy. The customer service was awesome. They kept me updated throughout the whole process. Definitely will work with this company again!

andreap408
1 review
19 helpful votes
March 8th, 2020
Verified site experience

There were a variety of sizes and colors to choose from. The shipping time and return policy is very reasonable. I had been to several retail stores and was disappointed that I was not able to find my son a tux for the prom. However, I am very pleased with my shopping experience at Perfect Tux. I believe I will be just as pleased with my purchase!

jodyp81
1 review
0 helpful votes
February 26th, 2021
Verified site experience

I had a 10% off code and I wasn't able to use it because there was no where for me to put it?

lauroc2
8 reviews
0 helpful votes
July 12th, 2020

Perfect Tux is a great costume manufacturer. The prices are quite adequate and the service is simply excellent. They do exactly what you order, everything is always perfect. I've ordered on Perfect Tux myself several times, everything was always ready quickly and cheaply enough. I'm glad I found this site online.

aaronm439
1 review
0 helpful votes
September 25th, 2020
Verified purchase
• Updated review

It wasn't bad. Think it's a lil on the expensive side for what I got. But it's good stuff

Reason I chose this business:

Last option really

Reason I chose this product:

Only site that was close to having exactly what I wanted

Value
Shipping
Quality
Good
September 18th, 2020
Verified site experience
• Previous review
cathyp197
2 reviews
0 helpful votes
September 30th, 2020
Verified site experience

I could not see where I put in the Flash10 for my discount so please adjust the price for me before sending!

maryf916
1 review
7 helpful votes
April 23rd, 2020
Verified site experience

Include how masks looks on men, children. Excellent idea and wish you nothing but the best. Hang in there and remember, "this too shall pass."
Proud of you!

antonnep
1 review
0 helpful votes
September 9th, 2020
Verified site experience

Both Mel and Jennae have been extremely helpful with this entire process. Looking forward to receiving our order for our big day!

rallies
1 review
0 helpful votes
June 12th, 2020
Verified site experience

Sorry Guys. Needs Improved...

alleny16
1 review
8 helpful votes
January 23rd, 2020
Verified site experience

East to maneuver through ordering process. Hopefully I'll be pleased with products. And if o will possibly order again

williamp1987
6 reviews
1 helpful vote
June 17th, 2021

I was invited to my friend's wedding, they've decided to make it in a classic way but I was swamped with my work so I didn't have any time actually to chose a suit for myself. I am really glad about purchase and customer support really friendly and helped me on all the way to the very delivery

Service
Value
Shipping
Quality
sylvial96
1 review
0 helpful votes
April 16th, 2020
Verified site experience

Hello. I tried to give you a five star but it didn't allow me. I hope I get them quickly since I'm your next door neighbor, lol

moorem18
1 review
2 helpful votes
October 30th, 2021

Purchase a Shaw lapel ivory colored tux online for a upcoming wedding in November. When it was delivered the tux wasn't the color it appealed to look online. The lapel was suppose to be ivory but it was a champagne color which didn't match the wedding colors. I returned the tux within the 14 day period allotted on the return policy. I waited 7 to 10 business days to revived refund as stated in the return policy. I NEVER GOT A REFUND. I tried contacted by phone numerous times, the automated voicemail stated that the customer service hours are from 10a-2p Monday-Friday but when I called between those hours and still never got anyone on the phone. The only contact was through email. That sucks because I have to wait days for a response after sending several emails. STILL NO REFUND AND ITS BEEN 32 days.
I would highly recommended buying from another company.

Products used:
Tux

Service
Value
Shipping
Returns
Quality
jamesh4283
13 reviews
2 helpful votes
October 12th, 2021

Fabric they used, I don't know how but it gives immense comfort. Like I can't even think of earlier that wearing tuxedos can be that comfortable.

Service
Value
Quality
angliquej
1 review
8 helpful votes
January 26th, 2020
Verified purchase

Paid an EXTRA $93 for next day and NEVER received my item. Not to mention the jacket was already $200.

* Perfect Tux attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

stevenb126
Steven B. – Perfect Tux Rep

Once Anglique's informed us about the missing package we starting an investigation with UPS. After UPS completed the investigation process and confirmed the package to be lost we issued a full refund. We're very sorry that UPS lost the package, but situations like that are outside of our control.

hem5
1 review
0 helpful votes
April 12th, 2020
Verified site experience

Quick response by email, i am disappointed that one of your suits did not have my size but i cant wait to wear the one i purchased!

veronicar83
1 review
28 helpful votes
March 23rd, 2019

I ordered a tux, when it arrived my son told me it was not the color he wanted. I put in a request for a return and it was approved. The next day I shipped the tux through UPS. The tux arrived in two days. It's been almost 3 weeks and I'm still waiting to get my money back. I have called, left voice mails, and sent several emails but no response. The process should not take this long especially when prom season is right around the corner. I would recommend a quicker process.

stevenb126
Steven B. – Perfect Tux Rep

Hi Veronica - I'm really sorry for your experience with our return process, but as clearly stated, it takes 7-10 business days to process. We try to be upfront as possible with all our policies. Unfortunately, during our peak season we get a lot of returns and exchanges and we process them in the order received. It hasn't been three weeks, but it did take the full 10 business days.

Q&A (13)

Answer:

Our main office and warehouse is located in Santa Clarita, CA (Los Angeles area) - We're mainly an online company and utilize a few fulfillment centers around the nation too.

By Steven B.,
Answer:

Everything on the site is for purchase. It's yours to own.

By Steven B.,
Answer:

No, sorry - Everything is for purchase.

By Steven B.,
Answer:

Yes they do. I ordered a 54 because most jackets I've ordered are smaller than they say. I usually wear a 50 and this is a little big on me but that isn't a big deal. First time I've found a company that is true to size

By John M.
Answer:

Yes, from our experience you will need to order up a size.

By Gwendolyn H.
Answer:

We do not create custom tuxedos, but if you let us know what you are looking for we will definitively try to hunt it down for you. Please send us an email at customerservice@perfecttux.com and we'll help you out!

By Steven B.,

Can’t see your question? Ask to get answers from the Perfect Tux staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

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About the business

Perfect Tux is your premier source for men's formal wear and accessories. Also featuring boy's, women's, and hospitality wear.

Business History

Perfect Tux is a family owned and operated business. We have over twenty years of combined experience in the men’s clothing and formal wear industry. Our goal is to provide exceptional service and offer high quality formal wear and accessories at a competitive price. Perfect Tux is based out of Southern California (Santa Clarita, CA to be exact) and we have many relationship with vendors and suppliers all over the US.

Company Representative

stevenb126
Steven B.
Typically responds within 2 hours

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4.6
598 reviews
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