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    Proactiv

Ratings On Other Platforms

Trustpilot
1.3 / 5
ResellerRatings
4.5 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Proactiv has a consumer rating of 1.63 stars from 19 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Proactiv most frequently mention customer service problems.Proactiv ranks 49th among Acne sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
  • Full refund
  • Free shipping
  • 60-day money-back guarantee
  • Yes
  • Yes
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • however, their customer service is probably the most horrible customer service any where!
How would you rate Proactiv?
Top Positive Review

“Terrific products”

Carla T.
7/2/17

These products are very good. The customer service team can be very helpful in assisting a person in customizing an order.

See positive reviews
Top Critical Review

“Did not work for me.”

Virginia K.
1/20/19

The products made me itch intensely. I broke out in smaller pimples which was not a problem I had, so in essence the products caused more problems then it fixed for me. My issues were deep acne and blackheads which Proactive did not sooth or heal or prevent. Customer service substituted one product for another but that did not help me. So I wanted to stop the service but it just kept coming and I kept paying untill the credit card they had on file eventually expired.

See critical reviews

Reviews (19)

Rating

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Reviews that mention popular keywords

customer service (6)
monab13
4 reviews
11 helpful votes
February 12th, 2016

The "Dark Spot Remover" is totally useless! When I complained and cancelled my account I was told that what I "really" needed was their "Clarifying Mask". There was no compensation offered for the product that is guaranteed to work. Also the rotating brush offered as a free gift with purchase cracks and the rotating brush will not remain in place after just 30 days.

stephanier20
4 reviews
59 helpful votes
March 25th, 2016

After 14 years of being a loyal customer, Proactive refused to fix a mistake on their end for the last two orders. This is after the website went down completely for weeks. Bad business so I cancelled my account. VERY DISAPPOINTED!

chloew12
1 review
1 helpful vote
May 25th, 2016

PRODUCTS ARE GOOD BUT ACTUALLY RECIVING THEM IS ANOTHER STORY! WAITING 3 WEEKS SENDING 10 E-MAILS WONDERING WHERE MY DELIVERY WAS NO E-MAILS BACK THEY JUST GAVE ME A REFUND. NOT WORTH THE TIME OR HASSLE!

rpa2
RP A.
1 review
2 helpful votes
July 17th, 2015

Proactiv.com has zero intention of providing a Service to their customers beyond 'Auto Product Shipments'. Their main goal is to lock you into the Auto Delivery System. After that you are just an Account Number. Should you have issues you will be treated with robotic responses. Your problem will remain unresolved since help from Proactiv Customer Service is none existent with no Managerial Escalation Staff available to help. In this instance Proactiv is taking 29 days to mail a 'Return Authorization Label' within the USA. They have no policy to expedite shipping. Their response? There is nothing we can do you'll just have to wait! As a Customer you are doomed to inadequate repeat phrases lots of wasted phone time, frustration, zero empathy and achieving no satisfaction. In the 21st Century Customers have many options!! So I agree with the previous Reviewer go to the free market and vote for Companies that DO provide Service. Proactiv.com at *******329 & *******796 has lost a customer and Amazon has gained one! This is a great opportunity to stop using harsh chemical/toxic products and look for healthier organic non GMO skin care alternatives. Command respect with your wallet.

Tip for consumers:
Command respect with your $'s vote against Proactiv Customer Abuse!!

Service
Value
Shipping
Returns
Quality
deasiaj
1 review
1 helpful vote
April 11th, 2014

It really depends on how extreme your acne is- mine was about, hum, medium, and I got Proactiv and it helped clear it up. But- I use the Refining Mask a lot more than the directions say, which helps clear up pimples. If your acne is more serious than, say, 8 pimples, go to your dermatologist and see how they can help. No over-the-counter acne medicine really clears up severe acne. http://antiskinproblems.com/truth-about-proactive-reviews/

erind14
4 reviews
9 helpful votes
April 13th, 2014

I had a terrible experience with Proactiv. I signed up for a free trial, but then tried to cancel and they made it really difficult. Then a few months later, they sent me more facewash and told me I owed them $100+ for it. I was furious! I wound up filing a BBB complaint, which I've never done in my life. Do yourself a favor and don't order their product (which didn't work for me - as a sidenote).

aliciah38
1 review
4 helpful votes
September 11th, 2017

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB... TRACKING! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again... LMAO as if i would ever order from them again... they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive! PLEASE

kellym68
11 reviews
15 helpful votes
August 31st, 2015

I do like Proactiv and have used it for many years, but, have had too many problems with their monthly delivery system. The items don't always show up, but, you are still billed and it is impossible to prove that the item was not delivered. They were double billing me for a year! It took six calls, me fighting the bills through my credit card, and finally turning off my credit card to end the double billing each month for products that did not show up at least a third of the time. This has happened to me two times with Proactiv. I now purchase my items at the mall, through ebay, or through Amazon.

normal2
5 reviews
5 helpful votes
September 15th, 2015

If you really want to get this product (from my own experience it is a worthless product cause did not even helpy my son with his mild acne problem), get it somewhere else - the customer service is terrible and delivery period is x2 what they claim it to be.

debbien3
1 review
5 helpful votes
August 31st, 2013

The product may be legit but their "sales techniques" are a scam! It is NOT clear that you are signing up for 3 monthly payments vs one payment OR that you automatically enrolled! I called to cancel and it was a hassle and I was told it is clear on the checkout... wasn't to me! I even looked back at my confirmation email after I ordered and it says nothing about 3 payments OR recurring orders! Stay away from the website!

mariec26
6 reviews
17 helpful votes
July 5th, 2015

You can buy proactiv at numerous other sites. Don't go through proactiv website because you will be stuck with monthly payments and usually a whole lot more product than you want/need. I have to say I do love some of their products - not all - however, their customer service is probably the most horrible customer service any where! They are no help and talk/respond as if they are reading from a script and can't think for themselves. After a huge ordeal I did finally get my account canceled after threatening legal action. I have 2 products that I would like to keep buying so I am buying them on ebay or amazon. I can also get them CHEAPER this way and get only what I need/want.
DON'T GET SUCKERED INTO AN ACCOUNT WITH THIS COMPANY.

Tip for consumers:
Buy it cheaper elsewhere - amazon, ebay, etc.

Service
Value
Shipping
Returns
Quality
virginiak48
3 reviews
6 helpful votes
January 20th, 2019

The products made me itch intensely. I broke out in smaller pimples which was not a problem I had, so in essence the products caused more problems then it fixed for me. My issues were deep acne and blackheads which Proactive did not sooth or heal or prevent. Customer service substituted one product for another but that did not help me. So I wanted to stop the service but it just kept coming and I kept paying untill the credit card they had on file eventually expired.

pearld11
1 review
2 helpful votes
August 29th, 2014

This place has the WORST customer service ever. They messed up and shipped my product to the wrong home, so without telling me they refunded the money to a gift card that I no longer had. After having a new gift card shipped to me I called and paid them again. A few months went by and I hadn't received my shipment, so I called again. It turns out that the payment was denied because I only had the amount they had refunded to the card, and they were trying to charge me more! I stayed on the phone with the woman for over 30 minutes... just for her to tell me there was nothing that they could do. That I was going to have to find another form of payment because their system takes a fee off the card, and then charges the card the amount before it puts the fee back on. Well my card only has enough for the amount, and not the fee. Therefor the card gets declined! Oh but she did do me a favor and took me off of the auto shipment list! Oh joy. I told her that she could just have the crap back. Using the product isn't worth dealing the the customer service people.

Service
Value
Shipping
Returns
Quality
amym7
13 reviews
46 helpful votes
February 17th, 2011

Okay,

I wanted to try out proactiv i didn't have bad acne but i had break outs sometimes. So i thought Hell what do i have to lose right?

Well anyways I bought it and started using the goop on my face at first i wasn't sure if the burning feeling i got was to let me know if it was working or if i was stupid enough to really buy something Ive seen on T. V... I mean it burned every time i used it. [I know i should of stopped after the first use just wasn't sure.]

After a two weeks of usage i stopped because the burning hurt really bad.
THEN I NOTICED... more pimples... and more... and more.

I wanted a pimple free face not an oil fest. Really im not joking.

How about that "FREE GIFT SAMPLE " that GREEN TEA joke!

Omg after washing my face step at a time i put that crap on and felt like i cleaned my face for no damn reason... Talk about Greasy!

Dont get me Wrong i am sure it worked for a lot of people but at the same time half of them are mad as hell to have a tomato face...

First time charge was only 19.95 but with out notice they bill you for 4 months worth of product! My hubby was over drafted twice on his account!

Then they have the nerve to send you a notice nearly a week and a half later!

I mean who does that?

I am not going Crap where i shopped because at one point the product did work just fine. But after a two weeks i felt it got worst. Listen i still have the goop in the bath room haven't touched it since they sent the first half of the 4 months with of product!

To every one who is thinking about buying this stuff don't be fooled by the celebs that appear on t. V really think about this Because i am sure if this happens to you then you will be just as pissed.

And to those who bought it and it worked i am glad it did that's the whole point to this product isn't it?

Sincerely
Not so mad but not to happy Customer!

carlat24
2 reviews
0 helpful votes
July 2nd, 2017

These products are very good. The customer service team can be very helpful in assisting a person in customizing an order.

aprilr2
5 reviews
9 helpful votes
May 29th, 2013

I really like proactiv! The product itself has really worked for me and as someone with adult acne I know those things are so hard to get rid of! As for the monthly "club" thing I really don't mind that either. They send me 3 months worth of product and I make monthly payments on it. It's so much more convienent than having to pay all 3 months at once. They always send me free gifts with every shipment. I have also ordered additional products from their website and they send free gifts with those. My only compliant and the reason I gave it 4 stars is that all of their products smell, like bad! If I don't put on makeup, I will smell this stuff all day long!

jenniferr429
193 reviews
308 helpful votes
November 15th, 2018

... and also they do not refund. They tell lies! So I will guarantee you that this site and product is not for you. It doesn't work. If you have sensitive skin, beware!

paulah9
3 reviews
7 helpful votes
March 8th, 2013

Proactiv isn't a scam exactly--it really works for some people. But they hook you in with monthly shipments. I'd avoid it.

victoriav1
1 review
1 helpful vote
January 29th, 2011

I went through a period when I was obsessed with my skin. I decided to take the risk and try proactive. I heard that things get worse before they get better. Well, things did get worse but I wasn't about to sit around until they got better. Unfortunately proactiv keeps charging you until you clearly tell them to cancel - and you have to do it early enough before the next charge goes through. Overall, not a big fan of Proactiv but I didn't have as many problems as other people did, I think.

Q&A (3)

Answer:

The FDA has stated that Benzoyl Peroxide, the main Proactive ingredient, is generally safe for use (GRASE) They also follow all of the FDA rules and regulations regarding over the counter products.

By Jenn M.
See more answers (2)
Answer:

My daughter used it for a few months and it just didn't work for her. However, it didn't cause any side effects either.

By Selena Z.
See more answers (2)
Answer:

I think the products probably work best if you use the cleanser, toner and cream.

By Selena Z.
See more answers (2)

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Get your best skin ever with Proactiv? - from dermatologist-developed acne treatments to modern-day skincare essentials, discover Proactiv. Shop Now!

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  • Free shipping
  • 60-day money-back guarantee
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