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    Ralph Lauren

Ratings On Other Platforms

Trustpilot
1.5 / 5
Reviews.io
4.6 / 5
Corporate Values

Overview

Ralph Lauren has a consumer rating of 2.98 stars from 125 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Ralph Lauren most frequently mention customer service problems.Ralph Lauren ranks 19th among Designer Clothes sites.

  • Value
    13
  • Shipping
    13
  • Returns
    9
  • Quality
    13
Positive reviews (last 12 months): 20%
Positive
3
Neutral
0
Negative
12
View ratings trends
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I called customer service they refused to fix it or replace it.
How would you rate Ralph Lauren?
Top Positive Review

“Excellent service and clothes”

Robert B.
11/1/21

I have purchased RL clothing for 40 years. I shop the sales, bc it is otherwise expensive. Bargains can be found. The clothes are consistent in high quality and sizing. They always ship in boxes and returns are painless. Service is first rate. Ordering directly from RL avoids imitations. Still my go to brand for casual to sharp dress.

See positive reviews
Top Critical Review

“Quality has diminished!”

Tab P.
12/1/21

I purchased 3 custom Ralph Lauren collard polo Shirts paid for rush shipping and they still did not arrive for on time. Received shirts the material is so thin that I had to double check to make sure the site I have ordered from at least 3 other times was legit. If I hold the polo up to the light you can see right through it. SMH just to think I spent $150 per shirt. No returns on custom orders so I am stuck with them. Last purchase RL What happened to Quality! This is Ridiculous

See critical reviews

Reviews (125)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
brianh2225
1 review
1 helpful vote
January 23rd, 2022
Verified purchase

No customer service, and quality went down hill big time, bought something on January 14 said it shipped on the 15th still has not moved only a label was created almost 10 days now Fed Ex still has not picked it up, emailed them a few times already and really get no answers, it's sad all the money I spent with Ralph Lauren I will never use this website again rather go through eBay.

sagdae
1 review
1 helpful vote
November 20th, 2021

I tried placing an order on their website and tried several cards and all got declined. After spending hours on the phone with customer service, they claimed that the issue was with their third-party processing system, which they have no access to, and told us we will not be able to order anything from their website. This is beyond inconvenient and frankly, they lost me and all my family members as customers. If they do not know how to access their incompetent third-party system, then they are doing a lousy job of managing their own website.

genifero
1 review
17 helpful votes
January 14th, 2020

DO NOT BUY THEIR BED SHEETS or anything else for that matter! Not only are their bed linens scratchy and irritating on the skin, their customer service is terrible. Sent multiple emails asking questions, took weeks to get responses, only to have them tell me sorry that they did not honor or stand behind their products. And basically said tough, you're out of luck unless they have a defect. Greedy company.

brunildac3
1 review
12 helpful votes
December 6th, 2020

I placed an order for overnight shipment. Never got it delivered. Went back and forth with the store and fed ex. Point is... needed this purchase for a funeral. My mother's funeral. Took public transportation to FedEx and back. Was on the phone with ralph lauren and couldn't even get a provional credit. I called FedEx to ship back to shipper. RL IS NOT RELIABLE! I will not be purchasing from your store again

marcellat17
1 review
1 helpful vote
December 21st, 2021
Verified purchase

I ordered a custom jacket, which comes in a custom carrying bag. The bag is the wrong color, does not match the jacket, and Ralph Lauren is unwilling to correct the issue. They can but will not recreate the bag in the "ordered" color. My advice: DO NOT ORDER CUSTOM ITEMS! This is now an incomplete Christmas gift!

Tip for consumers:
Do not order custom items, mistakes are not corrected!

Products used:
I ordered a custom jacket, which comes in a custom carrying bag. The bag is the wrong color, does not match the jacket, and Ralph Lauren is unwilling to correct the issue. They can but will not recreate the bag in the “ordered” color. My advice: DO NOT ORDER CUSTOM ITEMS! This is now an incomplete Christmas gift!

Service
Value
Shipping
Returns
Quality
lisaz667
1 review
0 helpful votes
March 1st, 2022

My husband purchased at the natick mall Massachusetts several sets of your socks. The first set of 6 didn't fit well and would bunch uncomfortably. He still has them but doesn't wear them. Of The second set of 6 technical support socks that fit nicely, 3! Pairs developed holes in the hill. We threw away the first pair. We have pictures of the 2 second pair w holes in one of the socks. We believe those are defective. No place to send a pic.
Tried to find a place to email/ post on their many sites. My post above was rejected. Tried to call- the number doesn't accept calls. Not nice.

Value
Quality
robertb5514
1 review
2 helpful votes
November 1st, 2021
Verified purchase

I have purchased RL clothing for 40 years. I shop the sales, bc it is otherwise expensive. Bargains can be found. The clothes are consistent in high quality and sizing. They always ship in boxes and returns are painless. Service is first rate. Ordering directly from RL avoids imitations. Still my go to brand for casual to sharp dress.

Tip for consumers:
Be patient and wait for sales.

Products used:
Many purchases of shirts, pants, belts, coat and sweater.

Service
Value
Shipping
Returns
Quality
tanyam221
1 review
1 helpful vote
August 23rd, 2020

I have bought online (South African Polo clothing) on sale dress paid for it, but couple days later found out that order was cancelled however money gone from my account. I have contacted them whole month there is no response no refund. I don't know what to do.

stevec159
7 reviews
3 helpful votes
June 18th, 2021

They say they have free returns, but when we tried to return one of the ordered items, we could not get a free USPS return label. After a little angst, they firmly stated the "UPS Ground label" they provided would work. Well, it didn't. However, when I called them back they quickly resolved the issue with the free return to my satisfaction.

toshiron
1 review
1 helpful vote
October 21st, 2021

This just sucks. I got a notice for a limited Tokyo edition release on the Polo app and went on the app to order and to no avail couldn't order nothing cause everything was sold out. These damn bots and people reselling items is messing everything up. Can't even shop online anymore. SMH

Products used:
None cause I couldn’t order

brendak482
1 review
2 helpful votes
December 17th, 2020

Ordered two sweaters. I got one green polo shirt. Wasted my time shopping, then I had to drive all the way into town to a UPS store to return the thing. Will not order from them again.

leonidr7
3 reviews
8 helpful votes
January 27th, 2020

The quality of the clothes is great. Prices are not always affordable. But I really like the style of clothes

carolinea137
1 review
1 helpful vote
July 8th, 2021

Jacket was too large so I returned it speedily and now discover that having paid a large sum of money my credit will have taken 6 weeks to be returned to my debit card. Advice shop instore and do not purchase anything unless you are sure. Whole experience has been appalling.

Tip for consumers:
Buy instore!

Products used:
None.

tabp3
1 review
2 helpful votes
December 1st, 2021
Verified purchase

I purchased 3 custom Ralph Lauren collard polo Shirts paid for rush shipping and they still did not arrive for on time. Received shirts the material is so thin that I had to double check to make sure the site I have ordered from at least 3 other times was legit. If I hold the polo up to the light you can see right through it. SMH just to think I spent $150 per shirt. No returns on custom orders so I am stuck with them. Last purchase RL What happened to Quality! This is Ridiculous

Products used:
Polo shirts

Service
Value
Shipping
Returns
aaronc567
1 review
1 helpful vote
January 15th, 2022
Verified purchase

Purchased two pair of jeans and shoes from RalphLauren.com on December 28,2021. Paid for overnight shipping. Received on 12/29. When I received packaged, both pair of jeans were the wrong size. I called and told them I received the wrong items and needed my correct items ASAP as I was traveling for the holidays and flying out the next day. They assured the items would ship me be received the next day. The items didn't ship until the following day. I never received the package until 1/7/2022. Once I opened the box, guess what? Still the wrong size. I called and told them they still sent the wrong jeans. After six days, three disconnected calls, there supervisors and endless hold times, I was advised that both jeans were out of stock. It took two phone calls to initiate a return. I shipped everything back and I received an email from Ralph Lauren confirming they received the package. After four days had gone by and no refund, I called in. I was advised that if my refund wasn't processed by the next day, give a call back in and they would manually issue the refund. The next day comes, of course, no refund. I called, explained the issue, and of course they hang up. I called back and some picks up the line, all you hear was yelling in the background and they disconnect the call again. I called once more and got the original rep and she stated "oh, I clicked the wrong button". I requested for a supervisor. I receive someone by the name of Chris and he advises that he would not manually issue the refund and was advised I was advised they my refund would not be processed for another three weeks. When I say my entire wardrobe is Ralph Lauren; everything from my shirts to socks and shoes. The entire customer service there has gone completely down and it's pathetic. They truly have idiots working and running this company.

Tip for consumers:
Just don’t order from here.

Products used:
None

Service
Value
Shipping
Returns
Quality
pt136
1 review
1 helpful vote
September 15th, 2021

Bought a dress. They delivered completely wrong size.
Couldn't return as the sticker had been removed from the document
Phoned and phoned could not get through.
I am £200 down with a dress in the wrong size.
Complete bunch of fraudsters
Do not buy from them

Tip for consumers:
Don't use this site

Products used:
Dress

Service
Shipping
Returns
Quality
brooket120
1 review
1 helpful vote
December 9th, 2021

We unfortunately caught RL ripping customers off. We can no longer support the RL name and suggest all followers stop purchasing RL.

Tip for consumers:
Be very careful - RL is no longer trustworthy. Lots of bait and switch with sales and pricing and shipping and if they actually have product. You cannot check and read and double check pricing enough. It is so sad, but the rumors are true. Caveat Emptor

Products used:
none, they sold product they don't have

Service
Value
Shipping
Returns
Quality
kiml389
1 review
17 helpful votes
January 12th, 2020

We purchased two clothing items at an outlet store in Clarksburg Maryland on Dec 1st 2019. The items were too small so we tried to take them back for an exchange. We lost the receipt during the holidays and they claimed they could not find any proof of our purchase in their system so they refused the exchange and we were stuck. We went home and found the receipt which had the transaction number. When I called the store to ask them why it was not in their system they told us after the first week in January they wipe out all previous year's transactions. So customers without receipts who did not do a return during the first week in January are SOL! We had been shopping there for years, but not anymore.

lajuanem
1 review
7 helpful votes
May 14th, 2020

Clothing that are pictured with the polo emblem comes to your home without it. Also, a shirt I ordered showed in the pic the word polo on the bottom right but when it came to my house it was on the back of the shirt

sabrenaa1
1 review
0 helpful votes
January 28th, 2022

Ralph Lauren is the ONLY retailer I've returned an item to, who hasn't refunded my money within 2 days of receipt of a $600 pair of jeans. It's going on 9 days and I still haven't received a refund. They can take my full payment at purchase, but they're in no hurry to let go of the money. For this reason, I don't intend to purchase from them again. I must say though, their customer service representative "Brittany" was very nice. Since the COVID crisis began, shopping online is a popular option and unfortunately, you cannot try on clothes in advance for proper fit so they have to be returned.

lynng184
3 reviews
13 helpful votes
December 9th, 2019

Puchased an "in stock" $700 jacket online with "Fast Shipping". Over a week later, still no jacket. I called and was told that they didn't actually have it in stock and it would ship from a store, but no one could tell me when that would be with no way of telling me if I would even get it. Now I have to wait another 48 hours for some one from the store shipping dept. to get back to me because Regular Customer Service has not way other than email of reaching that dept. I expected much better from this high end retailer but they really have poor customer service.

jaya558
1 review
0 helpful votes
January 22nd, 2022

I called customer service NY men store on Madison Ave store for 3 days days they don't call back and it's not the first time I have been a customer for over 25 years. They think their it other stores complain about them too. The have a attitude and when I called and reached the person was rushing me and extremely rude. Second their product in men's ware and home good extremely diminished. Very poor the clothing are thin and made in foreign countries. And their home goods are very bad not made of the sameway. Their furniture is made from a crappy vendor their crystal and poor quality also frames and silverware. If it's dinner ware, accessories and seving products and their sheets and towels are horrible. Oprah winfrey used to brag about it years ago in here show but now it's made in China or other countries she has not talked about it for years. In addition other private stores that used to carry Ralph Lauren home products no longer carry it. They all told me it's diminished to junk. If you want to buy Ralph lauren home try to find private store that carry their old great products. But it's getting harder to find over time.

Tip for consumers:
None

Products used:
Men and home

Service
Value
Shipping
Returns
Quality
efratl
1 review
16 helpful votes
November 24th, 2019

I ordered a size 42 dress and got a size 44 dress on which the ticker says size 42.
I was very disappointed because the size didn't suit me, and I think it's a lack of credibility and professionalism for a prestigious and famous brand like Ralph Lauren.
I demand that they give me a refund or other dress with the right size

melissas669
2 reviews
21 helpful votes
December 25th, 2019

I ordered a coat online from Ralph Lauren that was way too big when I tried it on. I also decided I didn't like the style. When I called customer service they said they don't do returns if the tag fell off even though I only had it for 3 days! The tag was placed at the base of the sleeve of the coat and came off when I put my arm through to try it on. I was given the run around for a week and finally a manager at a Ralph Lauren store said I could ship it to return at a store that was 100 miles away the manager there said she'd take care of it but I had to pay $20 for shipping and I was assured I would get that money back. Now Ralph Lauren is refusing to give me back the $20 fir the shipping saying I didn't use their label even though they were refusing to return the item. Customer service said management would call me about this but no one has called and it's been over a month! I would not recommend buying anything online from this company!

jamier198
1 review
9 helpful votes
October 3rd, 2019

Spent £160 on TShirts that never arrived (UPS left them on the doorstep for anyone to help themselves too). Was told to wait 14 "Business" days for a reply. Received no reply, no refund and no TShirts.

The amount of money RL charge v the service they provide is a disgrace. This is compounded by previous experiences of wrong items delivered and shirts with rips in!

Q&A (3)

Answer:

I wrote a letter following their directions exactly and they sent back my item and said they couldn't find my account even though I explicitly said the item was a gift. I would never order from them and hope I never receive a gift from them again. I don't think it's a a scam I just think they suck. Try the BBB and/or the International Trade Commission. I just gave my stupid scarf to Goodwill.

By Josephine N.
See more answers (2)

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About the business

Ralph Lauren offers luxury and designer men's and women's clothing, kids' clothing, and baby clothes. Enjoy free shipping on orders over $125. Ralph Lauren

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