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    REVOLVE

2020 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.3 / 5
ResellerRatings
4.1 / 5
Corporate Values

Overview

REVOLVE has a consumer rating of 4.81 stars from 26,003 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with REVOLVE most frequently mention customer service, great selection and easy returns.REVOLVE ranks 12th among Women's Clothing sites.

  • Service
    25
  • Value
    52
  • Shipping
    51
  • Returns
    10
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • Revolve is hands down the best shopping experience out there.
  • I love shopping at Revolve... so many amazing styles to choose from.
  • 2020 Customer Choice Winner

Critical highlights

  • It is not a good use of time to try to checkout then figure out that the option is not possible with customer service.
  • The promo code did not work so I had to pay full price.
  • Website rejects my email address to log in, and then later says there is an account associated with my email address!
How would you rate REVOLVE?
Top Positive Review

“I just had to write a review for Revolve's Customer Service”

Meghan K.
5/2/21

I just had to leave a review for revolve, I've been a long time customer placing 91 orders over the years but their customer service team really stepped up to help me recently. They were incredibly fast to resolve an issue with a missing package providing quick service, kindness and impressive turn around time in getting me my order! They were very responsive both over email and phone with around the clock help (even responding to my emails at 10 PM) to get my order re-shipped. Thank you!

See positive reviews
Top Critical Review

“Refunds for New Zealand goods take an awfully long...”

Heidi S.
4/8/20

Refunds for New Zealand goods take an awfully long time (e.g. 3 weeks or longer) to process. Because your return packaging for New Zealand has no tracking I never know whether the return package has been received or has been lost and I have to wait a long anxious time to find out! However I do like your policy of matching other sites' prices, and your staff on the telephone are always very helpful and nice. It's just the refund time that seems crazily long. So two stars is probably harsh, but I think this is an issue that needs addressing.

See critical reviews

Reviews (26,003)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (256) love shopping (289) return policy (140) customer service (723) promo code (96) quality clothes (33) email address (11)
meghank50
1 review
2 helpful votes
May 2nd, 2021

I just had to leave a review for revolve, I've been a long time customer placing 91 orders over the years but their customer service team really stepped up to help me recently. They were incredibly fast to resolve an issue with a missing package providing quick service, kindness and impressive turn around time in getting me my order! They were very responsive both over email and phone with around the clock help (even responding to my emails at 10 PM) to get my order re-shipped. Thank you!

Service
Shipping
Returns
nunyab99
1 review
1 helpful vote
February 8th, 2021

I've order many times from revolve the clothes are usually ill fitting too small, too big, uneven pant legs ect. On top of those issues I've found they charge a lot more than other sites. I bought a pair of Nike zoom, every place else they were $80-$100 cheaper. I began watching prices, revolve has significantly higher prices. I suggest shopping around.

marthal222
1 review
2 helpful votes
July 9th, 2020
Verified site experience

Payment should NOT convert to USD once I check out. I live in Australia, I am shopping on a. com.au website and all prices show in AUD only throughout the website. The price I actually pay ends up being much higher due to Paypal fees. It is an unethical business practice, much like the lack of diversity in your models. Tokenism doesn't count as diversity.

Reason I chose this business:

Couldn't find the item elsewhere.

katherinen94
1 review
1 helpful vote
February 11th, 2021

I placed an order and I never received any notifications that it never shipped or that it was delayed. I call because I paid extra for next day shipping to be told that it had never left the warehouse. This happened to me multiple times. I would not buy from this site if you are expecting reliable delivery times.

christineg401
1 review
23 helpful votes
May 2nd, 2020
Verified site experience

I really enjoy shopping with Revolve, your items are mostly unique. Only wish not so expensive, however I manage to spend money! Live on fixed income. Your buyers do a lovely job. Have a blue coat in bag waiting to be further reduced, that would help if wanted items in bag for long time would still be more affordable. Overall, love it all and thank you. Cheers!

Reason I chose this business:

Just ordered beautiful bag yesterday and wanted to browse jewelry.

julied381
1 review
0 helpful votes
April 8th, 2020
Verified site experience

Something has been unusual about your mobile site. It's usually not so difficult to navigate. But I had a lot of problems today shopping on my phone.

shirleyl247
2 reviews
1 helpful vote
June 14th, 2020
Verified site experience

I have always received excellent service from REVOLVE! I need to thank Kristen who went out of her way to help me with my last order (#111595651). She was able to apply the 10% discount code retroactively after it failed to process online. I am very grateful for every little bit I can save! Please convey my gratitude to Kristen for her speedy response & instant help!

Reason I chose this business:

Price, efficiency & prefer to buy from companies I love!

sharone195
1 review
0 helpful votes
February 10th, 2020
Verified site experience

It has taken me 2 days and many attempts to complete the order. And I do not want my paypal information saved by Revolve!

magdalenap15
1 review
0 helpful votes
March 26th, 2020

Good afternoon.
Since you have shipped with dpd and this parcel service does not deliver anything, but returns the shipment in the parcel shop without attempting to deliver, I cannot accept the goods.
I am disabled and can not go to the parcel shop to pick it up. If you continue to ship with dpd, I will no longer be able to order from your company.

marias965
1 review
2 helpful votes
June 15th, 2020
Verified site experience

I love that Revolve offers free shipping and returns! Best. Thing. Ever. Makes you stand out above the rest. Also, the quick shipping is amazing! It is not easy shopping online when things fit differently, but you guys have a great selection. The only thing... the pictures don't always reflect the actual color of the dress and the sizing is off. You guys rock though!

Reason I chose this business:

Everything stated above!

christinar300
1 review
1 helpful vote
July 31st, 2020
Verified site experience

After browsing your site for hours and finally deciding on my selections your site was stuck or something and would not process my order. The call center is closed so I used the "let's chat" feature for assistance. The agent, Sydney had a very condescending tone and questioned every statement I made, as if she was not paying attention to what I was telling her regarding my problem. In the end she did try to resolve the issue of your site not working, but not after making a few smart a## comments. Because of that, I ended the conversation with her without placing my order because I would have rather shopped somewhere else than deal with snide customer service agents.

Reason I chose this business:

Good experiences in the past and I like your dress selections. If had not been for Sydney I would have given 5 stars. Sorry but that's just the way it is.

erind160
1 review
5 helpful votes
June 12th, 2020
Verified site experience

I signed up for emails and the 10% off code. Then I go to checkout and it will not let me create an account with password, with the message -you already have an account- and then when I request to change my password it tells me- account not- found. Trying to call customer service and I have been cut off twice, 3rd time is a charm. Phone call cut off again when I try to leave my call back number.

Reason I chose this business:

Referred to by a frined

meim17
2 reviews
5 helpful votes
June 10th, 2021

I've bought three pieces from revolve… all returned as the quality was an absolute joke for the price! I was actually shocked thinking it can't be right given the price. Dumb me - I decided to give it a go for the last time putting an order as a pre-order only to find out they had cancelled my order and sold it to someone else.

Thinking it's a good thing in the end given that the quality has been poor for every single item. Even the packaging! I felt like I bought something from wish or eBay. I have since then deleted the app and telling friends and everyone do not fall for this website! Trust me you could find better quality at a cheaper price

Tip for consumers:
Do not buy!!!

Products used:
Non

Service
Value
Shipping
Returns
Quality
jenniferc1307
1 review
6 helpful votes
January 27th, 2020
Verified site experience

Revolve is always my go to for shopping. I love the selection and easy returns.
Revolve also has very friendly and helpful customer service. I have never had a bad experience with ANY customer service personnel. That is huge in the retail industry. I'm a former Nordstrom manager so I know customer service.
I have one tiny complaint, you all don't put items on sale like other stores. I can find things on deep discounts months before Revolve will discount. You do match prices, but that bothers me sometimes :) xoxoxox

marcieh10
1 review
3 helpful votes
September 30th, 2020

I have purchased a number of clothing items and a few pairs of shoes. Extremely poor quality for what they charge! Every single purchase I have returned. Found it amazing, pre-covid, that the return center provided in California, the girl behind the desk said there was an overwhelming amount of returns always from Revolve. I am done purchasing.

christiner338
1 review
0 helpful votes
April 5th, 2020
Verified site experience

The promo code i received in my email did not work at checkout, but it said the item had only 1 left in stock so felt like I needed to place order without using my coupon. I will be calling to see if coupon can be applied tomorrow

Reason I chose this business:

Needed different size of skirt I ordered

laurenr225
1 review
5 helpful votes
March 25th, 2020
Verified site experience

Love Revolve! I love so many brands that revolve offers. Additionally, the shopping experience is amazing and the website is easy to navigate. The only negative thing I could say is that clothing goes out of stock so quickly and things I wanted to buy in my size are gone (small/ extra small.) But Revolve customer service is amazing. They helped me change my shipping address for my graduation dress multiple times and it came on time. <3

natashat57
1 review
5 helpful votes
April 5th, 2020
Verified site experience

At 1:30pm today, the middle of the business day!, I received an email saying there was 17% off the entire site - code HAPPY17
Placing my order just this evening the promo "expired". How to aggravate a loyal customer!

Reason I chose this business:

Because of your false advertising regarding 17% off!

susank797
1 review
0 helpful votes
January 20th, 2020
Verified site experience

Its been so hard for me to place an order, its my 4th time and im pretty sure its not gonna Work again.

mariaf415
1 review
0 helpful votes
June 12th, 2020
Verified site experience

The website was horrible this morning. My cart was emptied 3 times due to site/technical issues (message by the navigation bar) which is extremely frustrating.

Reason I chose this business:

Quick shipping

mirandaw48
1 review
6 helpful votes
January 21st, 2020
Verified site experience

I would probably give 4.5 if possible but only due to a past product order that I believe was tampered with. Unfortunately aside from disappointment at that time I was also very busy and did not return it within the time frame that I was given. So I'm still stuck with the expensive and unused product as reminder and have been a little wary of ordering product from this site ever since. I otherwise have loved revolve.com for the newest and best selections, styles and products offered.

Reason I chose this business:

Being able to shop for more than one item in one location and being given the option of shopping with afterpay. I love the overall consistency in quality of products and even more so when I am alerted that my favored items are on sale in my size.

lisay166
1 review
0 helpful votes
June 12th, 2020
Verified site experience

Promo code wouldn't work though email address was the same on the order as what I used to sign up. And then Paypal shipping address, which I've used on a gazillion other orders wasn't considered complete. So I ended up having to get a promo code from a support agent, and NOT use Paypal. VERY POOR checkout experience from someone who oes a LOT of online shopping.

Reason I chose this business:

My daughter did because she found a dress she wanted for graduation.

davidr3086
2 reviews
1 helpful vote
January 16th, 2021

Don't sign up on site. First they will never stop advertising even after repeated requests on "Ad Choice". Ost important is the clothing is ill fitting poorly sized and the same article can be found on on the web for 1/4 1/3 the price...

sharonw629
1 review
0 helpful votes
April 27th, 2020
Verified site experience

Very slow to get back to which garment that I was looking at - when I decided to click on slightly earlier garment to find out the details, get the item number for reference, as I had many "back in stock requests". I wanted to check back on them.
Prices and variety are amazing! Looks like they sold out quickly though. I did not know when this sale started?

Reason I chose this business:

Rtn customer & happy!

b.f
1 review
0 helpful votes
December 20th, 2021

Placed order weeks ago and 5 days before Christmas order was canceled out of the blue. Ruined any opportunity to get the gift from another vendor prior to Christmas. Poor poor business practice

Tip for consumers:
Cannot guarantee they will ship your product

Products used:
They canceled order without notice

Service
Value
Shipping
Returns
Quality

Q&A (9)

Answer:

Hi Lynn, I'm sorry to hear that one of the items didn't work out. We will automatically issue a refund for any returns received within 60 days of the order date (our return policy was recently extended in light of current events). We will send you an email as soon as your return is processed and your refund will be issued to the original form of payment for the order. Please let us know if you have any additional questions! Thank you for your order and stay safe Lynn! Best, Candice Team REVOLVE

By Candice L.,
Answer:

Hi Steve, Thanks for reaching out! We have a couple different shipping options for our customers in Canada. We offer Priority Shipping provided by DHL free of charge. Transit time for that option is typically between 5-8 days and it's important to note that this option does not include duties/taxes. Additionally, we offer an Express DDP shipping option that allows you to prepay duties & taxes in checkout on our site. There is no shipping fee if your order is over $100 and transit time is typically between 2-5 days. Please be sure to let us know if you have any further questions, we are always happy to help! Best, Candice Team REVOLVE

By Candice L.,
Answer:

Hi Francisco, Thank you for your interest in REVOLVE! We ship from the US. You have two options for shipping to Portugal. We offer Standard shipping which does not include duties/taxes and typically takes around 10-12 days to arrive. There is also an Express shipping option that allows you to prepay duties and taxes and transit time for that option is typically between 4-6 days. I hope this information is helpful! Best, Candice Team REVOLVE

By Candice L.,
Answer:

Hi Maureen, Yes, we do include tracking numbers for parcels going to the Netherlands. Your tracking number will be emailed to you after your order ships out. Best, Candice Team REVOLVE

By Candice L.,
Answer:

Hi Jaimie! Thank you for your interest in REVOLVE! If your order is over $100, you qualify for free Express shipping. I recommend going with the Express shipping for a faster delivery time and that option comes with tracking as well whereas Standard shipping does not. I hope this is helpful and please let us know if you have any further questions. We are always happy to help! Best, Candice Team REVOLVE

By Candice L.,
Answer:

Hi Shareca! You are certainly welcome to buy two sizes. We accept returns within 30 days for a full refund and within 60 days for store credit or an exchange. The only exception to that is items that are marked as "final sale" on our website. We hope this information helps. Happy shopping! - Team REVOLVE

By Candice L.,
Answer:

Hi Allison! We have several shipping options available for packages traveling to the UK. We strongly recommend our Standard DDP shipping which incorporates duties and taxes in to your total during checkout on our site. This encourages fast customs clearance and delivery (normally 5-7 days). I hope this information is helpful! Have a great weekend! Best, Candice Team REVOLVE

By Candice L.,
See more answers (2)

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About the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

candicel9
Candice L.
Typically does not respond to reviews

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