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    SaberForge

Ratings On Other Platforms

Trustpilot
4.2 / 5
Better Business Bureau
3.4 / 5
Corporate Values

Overview

SaberForge has a consumer rating of 4.62 stars from 1,487 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with SaberForge most frequently mention customer service, shopping experience and customization options.SaberForge ranks 1st among Swords sites.

  • Service
    24
  • Value
    9
  • Quality
    69

This company responds to reviews on average within 13 days

Positive reviews (last 12 months): 92.9%
Positive
1,331
Neutral
72
Negative
29
View ratings trends
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Never trust a company that will not accept phone calls- obviously not in the business of customer service.
How would you rate SaberForge?
Top Positive Review

“Best customer service I have gotten”

Jacob M.
3/3/22

I had a few questions about my order and some other things and Melissa A. From the customer service team was so amazingly helpful, she answered all my questions quickly, in depth and even provided me a photo of the hilt colours I was asking about, honestly a fantastic CSR and made my experience with saberforge fantastic, I expect to be buying more sabers in the future because it was such an excellent experience :)

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Top Critical Review

“They have to be manipulating the reviews”

Casey T.
2/3/22

Hilt arrived and is HORRIBLY designed. You have to remove a magnetic cover and insert a "kill key" to turn it off, but then you can't put the magnetic cover back on. Blade arrived broken and won't light up. Over a month fighting with customer service with no resolution. Terrible customer service, terrible communication, terrible company. Avoid at all costs. The only way they could possibly have this high of a rating is that they have bad reviews removed. Lets see how long mine lasts. Edit: Sabeforge managed to hide this review while they tried to send me a new blade. Eventually I got a new, working blade for my saber, and it turns out they had sent the wrong charger initially, so they sent the correct charger as well. I feel this review still stands because even though it was eventually resolved, it took a lot of work dealing with their customer service just to get something that should have been included in the first place.

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Reviews (1,487)

Rating

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Reviews that mention popular keywords

customer service (19)
jacobm934
1 review
0 helpful votes
March 3rd, 2022
Verified purchase

I had a few questions about my order and some other things and Melissa A. From the customer service team was so amazingly helpful, she answered all my questions quickly, in depth and even provided me a photo of the hilt colours I was asking about, honestly a fantastic CSR and made my experience with saberforge fantastic, I expect to be buying more sabers in the future because it was such an excellent experience :)

Products used:
Lightsaber

Service
Value
Quality
nicholasn192
1 review
0 helpful votes
December 7th, 2021
Verified site experience

Phillip and Saberforge have gone the extra mile to ensure the customer has the best possible experience. In this hobby it can be difficult to get a response from a company, Phillip himself responded to me within 10 minutes of reaching out and took the time to make sure my experience was great. I will definitely be placing another order very soon.

Reason I chose this business:

I like the idea of building a custom saber and Saberforge was there to answer the call.

ninab316
1 review
0 helpful votes
January 25th, 2022
Verified purchase

When we placed our order it seemed like something was strange with the interface so I had to email SaberForge and it took a little while for them to get back to me. They must be very busy, but their email was kind and of good tone. It took about 7 weeks for our order to arrive, which is about what we were led to expect. We ordered about three weeks before Christmas, which must be a very busy time for them. My daughter's Saber arrived just as ordered and it's beautiful. Good work people! Thank you.

Great tone and communication, it just took a while.

Service
Quality
jeffreyb1261
1 review
1 helpful vote
January 2nd, 2022
Verified site experience

I continue to use saberforge for several reasons. Their eco line gives beginners a great product with out killing the wallet. Their ability to custom make sabers is great. You do have to wait longer then some other places but it's worth it. When I did have a problem they returned my messages usually within in three days.

dc838
1 review
0 helpful votes
May 21st, 2021

I'll be honest, if it wasn't for the quality of what I ordered, I wouldn't be rating them a generous 4 stars. Their customer service is sub par, only responding to emails about shipping and tracking 2-3 weeks after I sent the request. Shipping took a week as promised, but it took 5 months to actually get here after I talked to a rep that said it would only take about a month. Regardless of all that, it's a great saber and maybe if I go back to the states, I'll order again just to see if anything changed.

Value
Shipping
Returns
Quality
susanr2455
1 review
0 helpful votes
January 6th, 2022
Verified site experience

Exactly what I needed for my awesome grown up son. I didn't have the funds to buy this for him when he was little so I'm spoiling his inner boy. Thank you

Reason I chose this business:

Had what I needed.

sandral1444
1 review
0 helpful votes
December 14th, 2021
Verified site experience

Always giving me a mild heart attack because products are sold out so fast, but would recommend it over and over again. <3

Reason I chose this business:

Got my MysterySaber and was so in love with it I had to buy more

layneh19
1 review
0 helpful votes
March 28th, 2022
Verified site experience

Easy to navigate, high quality products, and excellent customer service. I recommend SaberForge to all my friends for their custom Saber needs.

Reason I chose this business:

I ordered a SaberForge blade, and was impressed enough to want another. Will definitely buy again soon!

bradens31
1 review
0 helpful votes
January 16th, 2022
Verified purchase

Massively impressed, especially after everything I've heard from 2020. But it genuinely seems like saberforge has turned things around! I got my saber within a month and I love the feel of it! Cant wait to get it installed :)

Reason I chose this business:

I wanted to finally try them out and test a bunch of the things I’ve heard and have my own experience.

Quality
jeffk928
1 review
0 helpful votes
December 23rd, 2021
Verified site experience

I purchased a saber from you guys over 8 years ago and it still works to this day. So I'm very happy with my original purchase. I'm hoping this one can last me just as long!

Reason I chose this business:

I choose saberforge because I named my son Revan and had to get him Revan’s lightsabers and these have been excellent so far. I just need his other one to get back in stock. Let me know!

joes744
2 reviews
0 helpful votes
March 11th, 2022
Verified site experience

Love the sabers. Always wanted one. Now, with the elusive scratch and dent bags, maybe i can create my very own!

Reason I chose this business:

Scratch and dent grab bag

williamn447
1 review
2 helpful votes
September 7th, 2020

I want to give my experience with saber forge and Philip.

I ordered my saber and I got a very quick response to my order. I ordered the bane M K2 with veteran sound.

I have heard a lot of stories about sabers taking months to arriveAnd then when they get there they don't work.

I am grateful to say this was not my experience. My saber arrived in just a matter of weeks. And I was in contact with Philip through Facebook regularly. He kept me updated About my saber in how it was coming along.

When my saber arrived today everything was intact and the packaging was Immaculate.

I did have to The wheel for the Belt clip, And at 1st I did not know how to take out the blade plug.

However after posting to this site I got a quick answer from the community and then within a matter of minutes Philip privately message me and also told me what to do.

My saber is beautifully made very well constructed I was impressed with the weight and quality of work. The sound is phenomenal. I'm still learning how to switch from different sound fonts.

Over all my experience with saber forge has been A+

If I ever need any more light sabers I definitely will buy from saber forge. It was worth every penny.

darceem
1 review
0 helpful votes
April 1st, 2022
Verified purchase

I was pretty skeptical of my son spending his savings on a replica light saber but have to admit it's pretty awesome. He's thrilled and we were impressed with the quality. Even better that it's an Oregon company.

Reason I chose this business:

Online reviews, Oregon company

Quality
jonathans1349
1 review
0 helpful votes
February 7th, 2022
Verified site experience

Products and customer service are great. Very helpful employees. I have not been disappointed with any of my purchases

connork42
1 review
0 helpful votes
January 14th, 2022
Verified site experience

Good quality. Usually ships pretty fast granted they over estimate on shipping in most cases. Usually gets to me a tad early which is nice. I've ordered 3 sabers from them and all have been pretty durable!

Reason I chose this business:

I’ve done business with them before and I’ve been satisfied with the quality of sabers!

j.t5
1 review
0 helpful votes
February 20th, 2022
Verified site experience

Really good products, and decent (if a bit slow) customer service. The only thing holding me back from giving a 5 star rating is the extreme amount of money Saberforge charges for shipping. Otherwise, I have no complaints at all.

jacobi36
1 review
0 helpful votes
December 12th, 2021
Verified site experience

So far so good. Enjoyable and easy to understand process, though the powder dust could have more examples on the base site in a general location rather than different tabs, but navigation wasn't bad.

Reason I chose this business:

I was recommended by friends and all decided to get a lightsaber of our own as a momento for each other and to duel each other.

williamh3170
1 review
0 helpful votes
November 19th, 2021

I see a lot mixed reviews here but I want to say I had a great experience with Saber Forge. Morgan and I had excellent communication and I had two sabers repaired in a reasonable amount of time, which easily exceeded t the expectations given to me by the company on the website and in writing. Great job with about a two month turnaround on the service.

Tip for consumers:
Patience in working with folks in the arena.

Products used:
lightsaber repair

Service
Value
Shipping
Returns
Quality
stuarta94
1 review
0 helpful votes
January 13th, 2022
Verified site experience

Everything on the website is explained wonderfully and the reference videos help make a clear decision. Very excited for my own lightsaber to arrive

timd841
1 review
0 helpful votes
March 3rd, 2022
Verified site experience

Excellent customer service, excellent product. Superior design. I've recommended to multiple friends and cosplayers. The quality is above what you can imagine!

Reason I chose this business:

Previous experience. I love my custom built saber. Elegant and beautiful and it gets so many compliments.

jaysonw26
1 review
0 helpful votes
December 25th, 2021
Verified site experience

Too easy to buy this on-line... Thats the only bad reason for the four star. Good quality.

Reason I chose this business:

Bought my second saber from here and the quality was way better the the first one I bought from another saber shop.

jackr845
1 review
0 helpful votes
December 25th, 2021
Verified site experience

Trouble knowing what a wrap or blade color would look like, have to use the imagination a little. But very good web design overall

Reason I chose this business:

Because it has the best price for the quality and the most customization possible

sirg9
1 review
0 helpful votes
December 27th, 2021
Verified site experience

I over like the website and that is has to offer. Hoping I get awesome product as well

skylrm
1 review
0 helpful votes
February 6th, 2022
Verified site experience

Very good love the setup of the website! Makes it easy to find everything you need or want.

Reason I chose this business:

I have showed with saberforge before love the company.

samuelz39
0 reviews
0 helpful votes
December 30th, 2021
Verified site experience

Love the products. Durable and very good looking. Just don't like the wait time to ship. I understand it's a smaller operation though. Love the work you guys do

Q&A (7)

Answer:

The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)

By SaberForge S.
See more answers (3)
Answer:

The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)

By SaberForge S.
See more answers (3)
Answer:

The estimated lead time for an order depends on what items are included in the order. Orders are subject to the longest lead time for the items ordered. For example, if you order an Eco saber (which has an estimated lead time of 2-4 weeks) and you also order an Apprentice saber in Warrior, Veteran, Veteran RGB, or Hero tier (estimated 12-15 weeks) on the same order the lead time would default to the longer time frame. Per our website Help page, because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping

By SaberForge S.
See more answers (2)
Answer:

The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)

By SaberForge S.
See more answers (2)
Answer:

The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)

By SaberForge S.
See more answers (2)
Answer:

Shipping rates are calculated at checkout and vary depending on factors such as the total weight and size of your package, which shipping method you select at checkout, and final shipping destination. Your grand total including shipping costs will be visible to you prior to submitting payment and finalizing your order.

By SaberForge S.
Answer:

The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)

By SaberForge S.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (10)

Wrap Style
Wrap Style
2 reviews

Belle poignée

Custom Finish
Custom Finish
2 reviews

Belle finition

Genuine Leather Wrap
Genuine Leather Wrap
2 reviews

Merci belle commande je recommande vivement

Saber Electronics - Veteran RGB
Saber Electronics - Veteran RGB
1 review

Un peu dur a comprendre sans notice

Saber Electronics - Veteran
Saber Electronics - Veteran
1 review

The saber came in during the expected delivery time to Canada, no damage. Well packaged and works as advertised. Very happy with the order and may even go for a higher quality one next

Cleric
Cleric
1 review

Love the look of this light saber, feels great in your hand.

Black Lotus
Black Lotus
1 review

The best saber in terms of quality and custom options. I love this saber

Cultist
Cultist
1 review

Noice, saber, liked the customization ability, heavy and lets you know its there, color is great, nicely put together, sounds is kewl. Only thing out of everything I didnt like was the forward prongs, which looked metal and are actually a thick plastic, otherwise great piece.

10 Switch - Standard
10 Switch - Standard
1 review

SanerForge has a history of producing the highest quality products with exceptional craftsmanship. This piece however, is the first less than perfect piece I've received. Therefore I cannot give 5/5 stars. Nevertheless, SaberForge is the best and I will continue to be a loyal customer.

Genuine Leather Wrap - Dark Brown
Genuine Leather Wrap - Dark Brown
2 reviews

Wrap feels nice, and the quality is awesome.

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About the business

We offer products similar to Custom Lightsaber, LED Lightsaber, and FX Lightsaber. Or if you want to build your own Lightsaber you can acquire parts from us.

Business History

Located just outside Portland, SaberForge has over 20,000sq. Ft of facilities in Oregon City. Join us in making the best custom sabers in the world. And possibly the galaxy.

Company Representative

phillipi31
Phillip I.
Typically responds within 13 days

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