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    Saks Off 5th

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Reviews.io
2.3 / 5
Corporate Values

Overview

Saks Off 5th has a consumer rating of 2.49 stars from 474 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Saks Off 5th most frequently mention customer service, credit card and business days problems.Saks Off 5th ranks 14th among Designer Clothes sites.

  • Service
    74
  • Value
    65
  • Shipping
    66
  • Returns
    62
  • Quality
    58
Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
1
Negative
53
View ratings trends
74
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Keep calling customer service and LIES are being told.
  • It again told me there was something wrong with my credit card and to re-place the order.
How would you rate Saks Off 5th ?
Top Positive Review

“Great deals”

Amos S.
6/21/20

Shopping at Off 5th for over 6 years. Great suits made from Ermenegildo Zegna cloth. Good deals but need to be patient. Returns no problems at the store but did lose 9.95$ a couple of times on returning since you cannot combine a return. Overall good online experience.

See positive reviews
Top Critical Review

“Product Not Delivered”

Michael W.
4/14/21

I ordered a set of sunglass at nearly $200. When the package arrived I immediately opened it to find an empty sunglass case and no sunglasses. They started an "investigation" and two days later said my complaint was rejected. This was my first (and last) order from Saks Off Fifth. They clearly have a problem in the warehouse and place the blame on the customer rather than fixing their internal problem. Buy beware, shop elsewhere.

See critical reviews

Reviews (474)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (120) credit card (22)
michaelw3320
1 review
12 helpful votes
April 14th, 2021

I ordered a set of sunglass at nearly $200. When the package arrived I immediately opened it to find an empty sunglass case and no sunglasses. They started an "investigation" and two days later said my complaint was rejected. This was my first (and last) order from Saks Off Fifth. They clearly have a problem in the warehouse and place the blame on the customer rather than fixing their internal problem. Buy beware, shop elsewhere.

Service
Shipping
Returns
Quality
valm99
1 review
2 helpful votes
March 31st, 2021

Customer service unprofessional, can't answer any questions and fix mistakes from their side. Their manager rude, talking with nasty attitude, her name Melville, during conversation her dog did not stop barking. At the end she said that she tired to repaid over and over. She was making disgusting noises. They located overseas and definitely do not care about job their doing and Saks customers.

Service
Value
mistys111
1 review
7 helpful votes
December 17th, 2020

I ordered two ornaments from Saks off 5th. One was broken upon receiving it, either in the warehouse or shipping. Possibly before shipping because the other ornament arrived just fine in the same shipping box. After MANY emails back and forth to their customer service they finally send me a shipping label to return for refund and they are charging me $9 to return their broken product. I should not be charged to fix this situation. I even emailed pictures as proof of it being broken. I will never buy from them again and will review on any site I'm able!

Tip for consumers:
Don’t order anything fragile from this site. Personally, I won’t be ordering anything else, ever.

Products used:
I ordered an ornament that cannot be used now

Service
Value
Shipping
Returns
Quality
jr527
1 review
14 helpful votes
April 29th, 2020

This is by far the worst experience I've had while online shopping. This place is a clown house from top to bottom. They lost my first order, then refused to refund me until an almost month-long investigation. I paid again for a new order only to receive a used, dirty item that wasn't even the right model of what I ordered. Their solution is to pile another investigation and for me to order again for the 3rd time! That's a scam! STAY AWAY FROM THIS PLACE!

irenez26
1 review
7 helpful votes
July 8th, 2021
Verified purchase

I bough ring Effy with diamonds but they sent me instead some ring with BH engraved on it with effy tag attached and in effy box. I was trying to refund it for almost 3 month after calling them and explaining what happens. All 3 month I was calling them back again and again and every manager in customer services promised me to resolve this. Eventually they said they haven't received my box, however fed ex showed delivered. I ended up getting my refund-one manager proceed refund but would never ever EVER purchase from them. Scam!

Products used:
I ended up returning jewelry that was purchased

Service
Value
Shipping
Returns
Quality
deannam260
1 review
1 helpful vote
November 5th, 2021
Verified purchase

I had to give this one star as zero stars was not an option. I have waited for a month for my order. Customer service replies every time with the same cut and paste statements. They then created a shipping label but did not ship the item. They keep telling me FedEx needs to collect the order, but I know FedEx comes every day... Save your money and order from somewhere else.

Tip for consumers:
Be aware, you might not get all of your items in your order.

Products used:
Never received product so can't rate the value or quality.

Service
Shipping
seanl172
1 review
5 helpful votes
February 3rd, 2020

File a case for missing package item 6 weeks ago. Initial reply says under investigation, needs 10-14 days. Now 6 weeks pass still no further progress. Every time contacting them, same reply, we are investigating the issue.
Their replies seem to be from remote routine, I guess they get used to this, it is part of their job to repeat same thing without really taking action. These jobs should really be outsource or use AI instead.

coreyw118
1 review
3 helpful votes
April 23rd, 2021

There's no way this store doesn't check their merchandise on returns, or people are stealing and exchanging items in the warehouse! I have 5 more pair of shoes coming and I'm not excited to see their condition. I didn't order size 12 Bally shoes so I'm really trying to figure out how that was the box that was used!

Products used:
Pajar Canada boots

Service
Value
Shipping
Quality
chrism2275
1 review
15 helpful votes
February 4th, 2021
Verified purchase

Crooks! I've never dealt with such a horrible store/company in my entire life. Ive returned three separate orders over two months ago and still have not been refunded. Ive tracked my returns and I know the have received them. I've called countless times and have wasted so much of my time and energy on this. They told me I'd be refunded within 15 days and two months later still no refund. They have lied to me and gave me the run around. I will never do business with these crooks again! Buyer beware! Save yourself the headache and stress. I just want my money back.

Service
Value
Shipping
Returns
Quality
victoriat373
1 review
1 helpful vote
November 29th, 2021
Verified purchase

It's all SCAM! Be aware! Ordered watches as a gift for my friend's birthday. Received an empty package. After a first call was assured that I will get a refund. After the second got an email:

We have completed our research on your request 10099020. Upon further review of your request we are unable to offer approval.

Although your request was not approved, please be assured that you are valued as a customer, if you have questions please reference your case number #10099020.

Thank you. We appreciate your business.

SCAMMERS! Stay away!

Tip for consumers:
Stay away

Products used:
Didn’t get any

Service
Value
Shipping
Returns
Quality
desiv3
1 review
1 helpful vote
July 15th, 2021

The order shipment was twice delayed with no information on an estimated delivery date. Customer service was horrible, and provided false information about the delivery, which extended the waiting time by another week. Cancelling the order was not allowed and I was still charged for shipment even though I asked for the order to be returned. Would strongly not recommend if you want the order to arrive in less than 3 weeks.

Service
Value
Shipping
Returns
Quality
linhh10
1 review
0 helpful votes
August 10th, 2021

Be careful. I would suggest staying away anything is called " the final sale items", or you want to pay for garbage.

Tip for consumers:
Buy anything that can return.

Products used:
Suit

Service
Value
Shipping
Returns
Quality
traciw13
9 reviews
43 helpful votes
March 22nd, 2021

Don't shop here. I ordered 4 pairs of jeans. I pair was not included. I called customer service and was frankly told this was not an isolated incident! The company has yet to rectify the problem. I returned the remainder jeans over 2 weeks ago. No response from customer service despite email on their website. I've spent thousands with this company. As I explained to them, a $59 pair of jeans is not going to make or break me, but it's the principle of it, especially when their own reps say items being left out of orders is a prevalent problem. Shop elsewhere!

Tip for consumers:
Shop elsewhere. They engage in a pattern of corrupt and dishonest business practices re return policy

Products used:
The problem is they don't honor their stated refund policy. A pattern of corrupt and dishonest business practices. Products were jeans

Service
Value
Shipping
Returns
Quality
madisonh112
1 review
3 helpful votes
March 29th, 2021

Recently purchased from this company and they ended up sending the wrong item. I attempted to contact the company and hear nothing back via email. I called and they offered no help or solution to the issue THEY created. I would not recommend using this retailer/business unless you enjoy wrong items with no way of correcting the problem. 0/5 stars.

Tip for consumers:
The customer service is none existent and will not help correct their mistake of shipping the incorrect shoe.
They said, "There is nothing we can do, you must return the item and reorder even if the correct product is out of stock because we sent you the wrong one."
They did not even offer to refund the tax or shipping of the incorrect item.

Products used:
Sandals/Shoes

Service
Value
Shipping
Returns
Quality
ericl1104
1 review
1 helpful vote
November 20th, 2021
Verified purchase

I attempted, with multiple different credit cards, to purchase items from the saksoff5th site, but my orders were repeatedly canceled. I called their customer service department 4 different times to try to reorder and determine the issue, but they all gave me different answers. I contacted my credit card issuers who said they were not preventing the purchase with fraud prevention measures, so the problem must be on saksoff5th side. All in, I wasted a few hours of my life trying to purchase products from Saks, but apparently they don't want my business.

Products used:
sweater and leggings

Service
maureenb155
1 review
5 helpful votes
February 11th, 2020

My daughter purchased a Valentino purse online a few weeks before a trip. On her 3rd day, the strap on her purse broke. After she returned home, we tried to return the purse. They wouldn't take it back because it was more than 30 days by the time she returned home. They offered me $50 in credit. Paid $199 for a purse that lasted 3 days. Will never ever order form here again. Terrible customer service.

jessicav733
1 review
0 helpful votes
November 15th, 2021
Verified purchase

I love Sorel boots so I decided to order a pair from here while living abroad (UK). It came with a manufacturing defect (leather scrunched together on right foot in which that shoe was so tight and could hardly go on). As I had to pay a lot to ship it here (about 30$), they said if I wanted another pair in the same size that I could get free shipping back but I would have to pay again for the next order (60$ Shipping) and they couldn't refund the shipping costs there regardless. It cost me a lot for them to send me shoes with a defect. It was unfortunate.

Service
shufangd
1 review
7 helpful votes
March 11th, 2020

I bought a pair of pants, but it has a factory defect, a hole in it (see attached photo). I contacted customer service multiple times and asked for a refund. Eventually, after weeks of back and forth, my request was declined, with all kinds of excuses that you cannot even think of.

terim212
1 review
1 helpful vote
January 25th, 2022
Verified purchase

I purchased during Black Friday sale a buy one get one free Diamond bracelet. This is a long story so I will try to shorten. They sent the bracelets very fast which was awesome. They were very pretty. I noticed they charged me for two bracelets. I called and within a couple days they had refunded a small portion I called again and the refunded another small portion. Not close to the cost of the bracelet though. Three days into wearing one of the bracelets broke. I called and since the sale was no longer going on I would have to send back both bracelets to get my money back. I sent both back with the prepaid label they sent. I kept checking and they kept telling me they hadn't received the bracelets. 6 calls later on one whole month they finally received. Took another full week to get my money back. So I guess if you are willing to take the chance on what you purchase not being defective and taking weeks to get your refund. Than go for it! As for me…. I will never buy from them again

Tip for consumers:
Don’t buy from Saks off fifth

Products used:
Fine jewelry

fabioc50
1 review
5 helpful votes
July 23rd, 2021

Awful disgusting customer service
Order: 105336318
Package never shipped even Fedex said that they don't have the package.
I paid 250 dollars for a pair of Valentino sneakers and No refund No package!
This Saks Off Fifth Company should have gone out of business long time ago!
Zero amd unexciting customer service worst than Macys They treat their customers like trash and hang up the phone.
Do not shop on Saks fifth Avenue and Do not shop on Saks Off Fifth they will steal your money.
Stay away they will scam you for sure

Tip for consumers:
Do not use this scam Website they send you a fake tracking number and never receive your order nor money

Products used:
Valentino sneakers men

Service
Value
Shipping
Returns
Quality
hl93
1 review
11 helpful votes
September 15th, 2020

Ordered a bathing suit. It arrived without protective panty shield. I returned with tags in exact condition. Saks Off Fifth refused the return. This started the nightmare of dealing with their customer service. Promise that someone would contact me. No one did. Put on hold for15 minutes multiple times when following up. Overseas Customer Service reps appear to be untrained. Will now try to get hold of a Supervisor. Wish me luck. And note to self... I will never purchase anything from them again.

andreag628
1 review
2 helpful votes
September 15th, 2021

I bought a white upper leather wedge shoes from Saks. I live in Canada and bought on-line. I must of wore my shoes less than 10 times for the summer due to COVID. I put on my shoes today to find it came apart (the upper to the sole. How does a shoe come apart like this? This is not a cheap brand? I called the store to get a script that they are sorry but there is nothing they can do. Really?!?

Service
Value
Shipping
Returns
Quality
largelampardl
2 reviews
2 helpful votes
November 27th, 2020

The shipment arrived on time. Customer service do work, however take 3 days or so.
Product received is good shape and even it cost 20US for shipping+tax, it's still worth it.
If you're in the US or Canada, it would be a good deal even more.
Honestly, about the same as ASOS, much better than RueLala or Guit.

cynthial507
1 review
4 helpful votes
September 5th, 2020

Item not packaged for transport so of course was shattered upon arrival. According to the automated information, I will be charged $9,95 for a replacement or refund. If the product had been properly packaged, there would be no reason for a return. I have now paid for a totally useless product, have to go through the inconvenience of packaging the item, going to the post office, paying postage, and can not even speak to anyone in the United States. Saks is certainly not what it used to be!

yemanea
1 review
0 helpful votes
July 21st, 2021
Verified purchase

My friend is old customer of this store, always told me there are many good brands you get there
Thanks

Products used:
Belt,shirt

Service
Value
Returns
Quality

Q&A (12)

Answer:

Yes, as long as the item is fully in stock and you created the order before 2:30 Pm eastern time.

By Mitche V.
See more answers (3)
Answer:

Yes, we have. You need to go to the website and search the item below the picture of the item there will be reviews.

By Mitche V.
Answer:

My designer leather jacket was real leather. Saw same identical jacket in store for double the price and more.

By Marie I.
Answer:

No! I paid for two day delivery and received my items a week later. Very frustrating.

By Annemarie A.
Answer:

Actually it would depend, if the item you purchased has a dust bag. You can check if it has a dust bag in the details of the item.

By Mitche V.

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Discover discount designer clothing, handbags, and more at saksoff5th.com. Save up to 70% off everything with free shipping on orders of $99 or more.

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2.5
473 reviews
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