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    Secret Sales

Ratings On Other Platforms

Trustpilot
4.2 / 5
Reviews.io
1.5 / 5
Corporate Values

Overview

Secret Sales has a consumer rating of 3.87 stars from 607 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Secret Sales most frequently mention customer service, great prices and high street.Secret Sales ranks 3rd among Designer Clothes sites.

  • Service
    122
  • Value
    120
  • Shipping
    120
  • Returns
    105
  • Quality
    120

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.8%
Positive
3
Neutral
1
Negative
15
View ratings trends
12
See all photos

What reviewers want you to know

Positive highlights

  • Even better is the loyalty scheme where you earn points every time you spend.
  • Fantastic designer goods at great prices and excellent customer service.

Critical highlights

  • After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks.
How would you rate Secret Sales?
Top Positive Review

“Sheepskin slippers”

Patricia B.
10/17/21

I have not used this site before and was a little cautious as to how it would be, good or not so good. However it was excellent. Helpful staff over payment, excellent slippers, well packed and have no problem in using it again.

See positive reviews
Top Critical Review

“Don't bother”

Anne H.
10/19/21

I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.

See critical reviews

Reviews (607)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) loyalty scheme (15) designer goods (17) quality products (15)
anneh605
1 review
0 helpful votes
October 19th, 2021
Verified purchase

I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.

Service
Value
Shipping
Returns
Quality
tonyb790
1 review
1 helpful vote
May 4th, 2021

My parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.

sheleenad
1 review
3 helpful votes
June 30th, 2021

I purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact!

Tip for consumers:
Keep away from this site

Products used:
They didn't arrive

Service
Value
Shipping
Returns
Quality
juliaf226
1 review
0 helpful votes
October 26th, 2021

You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.

emmap206
1 review
1 helpful vote
August 12th, 2021

Ordered my daughter some trainers they arrived and were too small so looked at returns policy and I had to pay I also don't have a printer so went onto live chat to get a response of well that's not our problem I said well I'll just chick £32 away then she then replied okay! Absolutely ridiculous having to pay to return something I've never had to before so I've literally had to throw them away as you can't even exchange them won't be shopping on there again!

irisc123
1 review
1 helpful vote
September 7th, 2021
Verified purchase

Despite receiving and signing for my return there has been no response regarding my refund! Despite several emails! You cannot speak with anyone on the phone either

Products used:
None don’t use them

Service
Value
Shipping
Returns
Quality
leilaf15
1 review
1 helpful vote
June 27th, 2021

The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!

Tip for consumers:
Just avoid, don't use!

Products used:
NONE! The product I needed arrived too late. TOTALLY USELESS

Service
Value
Shipping
Returns
Quality
daver455
1 review
5 helpful votes
June 17th, 2020

Ordered some clothes which never arrived. Emailed to ask where they were, was sent an email as the business had been put into administration by the owners. They relaunched the business the next day with the same name, no refunds no goods. This business behaviour is an insight as to what kind of leadership this company has. Avoid if you don't want to get ripped off.

linao15
1 review
0 helpful votes
January 22nd, 2021

Please don't buy from this site, waiting for my refund since last year October. After numerous emails they can't even be bothered to reply. Unfortunately they don't even have a phone number you can call. Stay away, bad experience

Service
Value
Shipping
Returns
Quality
poppyh6
1 review
1 helpful vote
December 30th, 2019

My partner bought me a Michael Kors handbag for Christmas last year. It arrived after Christmas, despite ordering over 1 month prior to Christmas. I dont use my bags that often, perhaps once or twice a week maximum, and the handle of this bag is in tatters. Makes me think its not authentic as another Michael Kors bag I have is older, used more and in far better condition. I wouldn't recommend using this company at all. They gave me a small voucher as a gesture of goodwill' due to the delayed delivery. I bought some underwear as its all the voucher covered and I wasnt willing to add my own cash to boost the value, and it fell apart after 1 wear. Ridiculous, better quality at Primark.

margaridal1
1 review
0 helpful votes
October 11th, 2021

First of all; the boots that I received have clearly been used by someone else before and sold to me as "NEW"!
Returned them straight away on the same day with post PAID BY ME (tracked and signed for). I can see that the boots were received on the following day.
TWO WEEKS later still waiting for a refund!
ALL my emails were ignored and there is no phone number to speak to a person!
THIEVES!
You MUST give me my money back!

Tip for consumers:
.

Products used:
.

patriciab2823
1 review
1 helpful vote
October 17th, 2021

I have not used this site before and was a little cautious as to how it would be, good or not so good. However it was excellent. Helpful staff over payment, excellent slippers, well packed and have no problem in using it again.

Products used:
Slippers

Service
Value
Quality
samaz
1 review
0 helpful votes
May 14th, 2020

I bought few items 4 months ago, they cancelled my order after waiting to receive them for about 2months. I am still waiting for my refund and no one even answer my mail.
I dint even know where i can take my complaint to.
Do not trust them.
Sama

philipb222
1 review
5 helpful votes
March 17th, 2020

Do not use this site. It is fraudulent. They took my money and never received goods. Went into administration... theft and fraud. Hope they get prosecuted

mitraa7
1 review
0 helpful votes
May 5th, 2021

Submitted an order with number of items back in March and generally you never get all in one go they always come at different time. One item never arrived and under there sight it says delivery in progress. Given it has been sometime I reached out to them to see what had happened only to find out not only I am not getting this item but also I am charged for it where they are not taking any responsibility for not delivering.

Products used:
Argon oil

Service
Value
Shipping
Returns
Quality
carlym72
1 review
1 helpful vote
April 1st, 2021

Ordered a bag from here, the same quality as the official site it would of came from, very happy only thing I will say is I ordered a black bag that was ment to be red inside but came black inside, loved it so kept it. Trustworthy site.

davidg2171
2 reviews
7 helpful votes
January 30th, 2020

They have gone into administration (again). However it would seem that, as is quite a common practice with fraudsters, the people who have taken over are directly linked with the old company. Which doesn't bode well.

gyulhanm
1 review
0 helpful votes
August 30th, 2021

Poor return service and policy
Discourage me to shop from this website ever again.
Pals, please learn how to make business in the 21st century. Asos can give you a good advice

Tip for consumers:
Never buy from this site except if you planning to keep the item and not return it. Return policy makes you pay for your return for every each retailer

Products used:
Coats

Service
Value
Shipping
Returns
Quality
natalies367
1 review
2 helpful votes
February 3rd, 2020

Disgusting customer service... 7 month can't pressed refund for broken item under the warranty. 100 emails and phone calls... but only one answer" to proceed refund you need to wait 14 days" and after silence.

petert903
1 review
0 helpful votes
October 26th, 2021

Utter rip off customer service is none existant they are email handlers at best, I returned my stuff ages ago still no refund and the nuggets on email are still searching to lean how to open the inbox, luckily it is school holidays and the kids will be off so us poor customers might get some answers as the kiddys can show the parents how to use the computer.

Service
Value
Shipping
Returns
Quality
peterc205
1 review
4 helpful votes
January 4th, 2018

So, my partner ordered a Jacket as a Christmas gift, in November. Admittedly the returns policy wasn't read as the jacket size ordered would normally be spot on.
However on opening at Christmas it was too small. Now we then went away and given the fact that SecretSales are not going to be open Christmas day, this was left to be dealt with until our return.
Unfortunately on our return, and realising the 14 day caveat, I contacted SecretSales to see if they would allow an extension, given the time of year and circumstances, as i'm sure most people buy Christmas gifts ahead of time.
To Quote - Unfortunately you are now outside of the 14 day returns period meaning we can no longer accept the return. Our returns policy is clearly stated on our website. Furthermore instructions on how to create the RAN to return your order was available on your SecretSales account.

A very indifferent No.
There was no compromise, no attempt to assist.
Would i use them again, no...
Buyers beware is my only warning

adzd
1 review
1 helpful vote
March 6th, 2020

Would give zero if i could - does not even deserve 1 star. They stole my money and never sent me my goods. I contacted them many times via email they never respond. I tried calling them and their customer representatives are mostly "unavailable". I managed to speak to 1 rep ONCE and she said that out of the 10 items in my order they could only fulfill 2. I said OK just send me my 2 products and refund the rest - she said that's been done for you now. Weeks later - still NOTHING from them. No products, no refunds, and no responses to emails or calls. This company should be reported to the authorities as they are clearly stealing customers hard earned money. Please do yourselves a favour and do not deal with this company. You'll just end up with unnecessary stress, wont receive your goods and wont receive your money back either. KEEP AWAY!

minnap1
1 review
1 helpful vote
May 10th, 2017

I ordered a jacket via secret sales at the beginning of February with an estimated dispatch of 7th march. This date passed and I'd heard nothing so I emailed their customer service team who told me there was a delay and gave me a new date. I chased this more than 5 times - each time requesting an update and that my postage and packaging cost be refunded. I received vague replied and no acknowledgment of the P&P refund. I chased this again recently to be told, 14 weeks after I placed my order, that they were unable to fulfill the order and had given me an online credit to cover the cost. As I will never order from them again I have asked for the money to be refunded to my card instead.

Wouldn't recommend Secret Sales at all, especially when other website e. G brandalley have had the same item available since and I've never had an issue with them.

sofiar43
10 reviews
25 helpful votes
October 2nd, 2020

I was worried when I first ordered online with secret sales as I'd read various reviews! However everything ordered has been brilliant, a bargain and arrived within days!

rodrigop29
1 review
0 helpful votes
February 13th, 2020

I bought few items and they didn't delivery. After 2 months they said that they didn't do delivery to Ireland anymore. But in the website was saying that they do the delivery to Ireland.
After all the bad customer support they did the refund in many parts. After 3 months aí still with the money to receive back. Definitely one of the worst company.

Q&A (22)

Answer:

Everything I have purchased so far has been 100% authentic and excellent quality!

By naomi h.
See more answers (10)
Answer:

Hi there. That has never happened to me. The only thing i can suggest is that you ask secret sales to investigate with the courier company who signed for the package and who delivered it. They should be able to investigate this for you as they have a very comprehensive tracking system and they email you when they are despatching etc. Try them on the phone and email and keep track of what they say to you. Hope that helps... good luck!

By Ambereen S.
See more answers (10)
Answer:

Everything I've bought on this website is genuine I haven't bought that watch but recently bought 2 Vivienne Westwood watches and they are absolutely fine

By ZOSSIA b.
See more answers (4)
Answer:

Hi I bought a Michael Kors bag for my niece and it was perfect. Very happy with it and they sell genuine products, not fakes so you have no worries. Their customer service team are extremely helpful also. I have shopped on this site for many years and it is definitely worth it. I would highly recommend Secretsales! Monica Parker

By Monica P.
See more answers (2)
Answer:

I don't work for them. I do use the site frequently tho. Their versace bags have been 'versace jeans' not Versace And they have a sale on now for Versace 1969. Versace Jeans is a diffusion brand of the main fashion house, it's their entry level price range. It's not of the same quality or design because it's a cheaper. It's like Armani have Giorgio Armani, Emporio Armani, Armani Jeans and EA7 thier sports brand. Giorgio is luxury, Emporio is fashion, Armani jeans is a cheaper diffusion brand to offer people a chance to shop the designer label. Versace 1969 however- IS NOT VERSACE! Versace 1969 is a legal loophole. The guy who founded it used to work for Gianni Versace before he was shot. There is a loophole that he has used, he has registered the brand name in an obscure country that the original Versace name has not been officially registered. Kind of like copy right law. His stuff is crap. Steer clear. Donatella Versace has been pursuing legal advice for some time. I don't work for secret sales but I do work in luxury fashion sales. Hope this helps?

By Poppy C.

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Typical questions asked:
  • How long does shipping take?
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  • Where is the company located?

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About the business

A little bit about us

Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.

Business History

How it all works?

As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales

Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.

The team

Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors

We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme

SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.

Company Representative

amits9
AMIT S.
Typically does not respond to reviews

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3.9
608 reviews
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