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    Shoebacca

Ratings On Other Platforms

Trustpilot
4.7 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

Shoebacca has a consumer rating of 4.73 stars from 29,597 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Shoebacca most frequently mention great prices, free shipping and customer service.Shoebacca ranks 3rd among Shoes sites.

  • Service
    514
  • Value
    1641
  • Shipping
    1643
  • Returns
    29
  • Quality
    4228

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.1%
Positive
14,803
Neutral
626
Negative
475
View ratings trends
34
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What reviewers want you to know

Positive highlights

  • My shopping experience been great I had no problems
  • An easy search online - great selection and good quality shoes.

Critical highlights

  • Shoes are never true to size and when I call customer service they never have a size smaller available.
How would you rate Shoebacca?
Top Positive Review

“Great options and prices”

Kimberly L.
7/14/21

Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping.

See positive reviews
Top Critical Review

“Damaged items”

Mo J.
1/6/21

I ordered a limited edition Puma deva boot. It came to me damaged which was ridiculous. I had already ordered my clothing to match that could not be returned. Everything was on a time limit and final sale. If i wanted a damaged rusted shoe I could have bout it from Ebay or a consignment store! A limited edition shoe people! I wasted my window waiting for my money to come back and the shoe in my size is gone from other locations!

See critical reviews

Reviews (29,597)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (251) customer service (283) quality shoes (45) promo code (97)
kimberlyl1083
1 review
0 helpful votes
July 14th, 2021
Verified purchase
• Updated review

Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping.

Reason I chose this business:

Price was right!

Reason I chose this product:

Love Star Wars and the shoes were a great price/style.

Quality
Easy and fun optikns
July 4th, 2021
Verified site experience
• Previous review
margaretc807
1 review
0 helpful votes
January 15th, 2021
Verified site experience

Shoebacca is by far the Best website to shop for shoes of all kinds. I want so many of them, it'

Reason I chose this business:

Shopping online for shoes for my 84 year old mother who just had a hip replacement and IS SOOOOO HARD TO PLEASE.

Reason I chose this product:

Best prices & policy. Best Return Policy. Best Inventory. It wasn't easy to decide between all the options you have because... I wanted to buy them all.

jimmyl171
1 review
0 helpful votes
February 16th, 2021
Verified purchase

Great shoes, was waiting on size 11's to be in stock and they finally were. I read some of the reviews of them running small so I chose a half size larger than I normally do. They are still pretty tight, so I would suggest anyone interested in these getting at least a half size larger... if not 1 full size. That said, they are sweet looking shoes. They are still pretty hard, but looking forward to wearing them in. They go with just about anything.

Reason I chose this business:

Saw ads on social media.

Reason I chose this product:

Looking for a pair of white shoes with gum soles. I like the cut effects on the soles, as well as the use of the uncommon purple touches.

Value
Shipping
Quality
ryanw651
3 reviews
0 helpful votes
August 30th, 2021
Verified purchase

Great experience. I was looking for the vegan Adidas Continentals and they were on of the only shops (including Adidas' website) that had them. I almost thought it was too good to be true because the price was ridiculously low. Lo and behold, I received the product I ordered in perfect (read new) shape quickly and with lots of helpful notifications about the shipping info. Can't complain about a single thing. Keep up the good work.

Reason I chose this business:

Price was unbeatable

Reason I chose this product:

I love the recycled/vegan products from Adidas. One of the only brands really pushing a great eco-friendly line.

Quality
jenniferk1034
1 review
0 helpful votes
February 14th, 2021
Verified purchase

Could not find what I wanted while shopping for my birthday, so my friend handed me money and said go for it! Shoes I found on line fit desire and well priced for leather! Order arrived within reasonable amount of time and undamaged! Leather is well tanned and shoe fits to perfect size 8. In fact, will be ordering second pair in another color! Comfy and fashionable for work and play! I would recommend!

Reason I chose this business:

Had what I wanted at a price lower than anyone else with same brand or similar style and in real leather, not just suede!

Reason I chose this product:

Real leather at a reasonable price and style suitable for every season of the year! Can be dressed up or worn with shorts and appropriate blouse or slacks and nice sweater! Year round product!

Value
Shipping
Quality
paull1197
1 review
0 helpful votes
February 3rd, 2021
Verified purchase

I had a great, easy experience with this purchase. I bought these shoes only from looking at them online, and I was pleasantly surprised by the quality and stylishness of the shoes when they arrived. I believe that the next real competitor for classic sneaker style in the U.S. will be Puma, especially if they keep up the good work over there. They seem to have some people that are well tapped into the street style scene.

Reason I chose this business:

I saw the item on Google Shopping. I have also used Shoebacca in the past and had a great experience (women's Adidas Supernovas!).

Reason I chose this product:

The pair looked super stylish in the pictures I saw of them online. I was looking for chunky, retro, all-white sneakers that reminded me of 90's fashion.

Value
Shipping
Quality
darnellh29
1 review
0 helpful votes
January 14th, 2022
Verified purchase

Well, I ordered mad dumb super late on a Tuesday night and received by Friday. This Shoebacca ad just happened to randomly pop up on my feed, and by seeing what I saw, I was sold. Like immediately. And also, with the sale they had on my selection, I reeaaally should have grabbed two pairs! To sum it up, I'm a satisfied first time customer and will be back for sure.

Service
Value
Shipping
Quality
vivianp115
1 review
0 helpful votes
March 1st, 2022
Verified site experience

It would help if there was a "Review Order" page. I had to go back and correct something but then my order defaulted to an old address which I did not see until I had paced order. I called customer service right away. The representative was able to pull up the incorrect order and cancel it. I then placed the order again. Lost my $10 promo code but appreciate the prompt and competent assistance from your customer service representative.

Reason I chose this business:

This is the only site that carried this boot in the needed size. Checked reviews of site prior to order since I was unfamiliar.

davidw4591
1 review
0 helpful votes
December 15th, 2021
Verified purchase

Not of any fault of Shoebacca... Boots are the best quality I have ever seen... I am looking forward in warm feet this winter. And because of health reasons really need protection from the cold. My boots were delivered to the wrong address by UPS and were left out side in a really good rain storm. When they were brought to me by the neighbors they were soaking wet... boxes were destroyed by water... drying the boots out so far so good. Can't wait to try them on... talked with customer service which offered a return. Passed it up I'll dry them out and I got me the best boots that one can find... not letting these out of my site... Fast shipping also... Customer service was great. They took care of me... very Thankful for their action... I wish everyone at Shoebacca a Very Merry Christmas and a Happy New Year...

Products used:
Baffin Eiger Polar Snow Boots

Service
Value
Shipping
Quality
kristyb150
1 review
0 helpful votes
November 22nd, 2021
Verified purchase

Great price, and perfect fit! Quick delivery, true to size, better price, equals one happy customer!
Fun shoes!

Service
Value
Shipping
Quality
perryb96
1 review
0 helpful votes
January 2nd, 2021
Verified site experience

The confirmation on promo code took several hrs to aquire. However that is not a bad thing as it actually adds a layer of security to card fraud. The site is easy to use in making purchases. The promo code box then click ADD button was good for me. Very efficient. The price of article purchased, was the lowest found on internet. Looking forward to delivery of product. The experience thus far has been great. Thanks SHOEBACCA.

Reason I chose this business:

Price today. But not future reason. Today shopping. See what SHOEBACCA is like to do buisness with. I just hope the product is not seconds. And item is what is pictured as same model

Reason I chose this product:

I buy several pairs of same shoe at the same time, in hopes I am never in a shoe crunch. I buy Sperry because they work great walking on metal roofs

bellasouls
3 reviews
1 helpful vote
July 12th, 2021
Verified site experience

Very user friendly site.

Promotional code provided encouraged todays purchase. Extra Savings helps during these economic hardships. Please consider adding Afterpay, Klarna, Sezzle etc as a payment alternative for your patrons, will definitely drive more purchases and repeat customers visits. Was very disappointed not to see those alternatives offered and was only able to make a small purchase because of the customer purchasing limitations through Shoebacca.

Reason I chose this business:

Competitive prices and wide clearance options.

Reason I chose this product:

Promotional code provided encouraged todays purchase. Extra Savings helps during these economic hardships. Please consider adding Afterpay, Klarna, Sezzle etc as a payment alternative for your patrons will definitely drive more purchase and repeat customers. Was very disappointed not to those alternatives offered znd wad only able to make a small purchase because of the customer limitations.

toddm607
1 review
0 helpful votes
August 28th, 2021
Verified purchase

Found Shoebacca thru a Google search when looking for a couple pairs of Harley Davidson boots for my wife and me. Not only did Shoebacca have the boots for both of us in stock, but on sale and (most importantly) available in the rare "wide" version I need for my Fred Flintstone feet. Shipping was very fast, and arrived earlier than expected. Thanks Shoebacca!

Reason I chose this business:

Simply because they had what I was looking for in stock and at a great price.

Reason I chose this product:

Personal taste. Had been looking for a source for my desired boots, and Shoebacca came thru perfectly.

Quality
burhmang
1 review
0 helpful votes
March 19th, 2022
Verified purchase

Website intuitive, plenty of brand choices, simple checkout with payment options, email order confirmation, and shipment tracking updates - everything important for easy shopping. The shoes arrived promptly and wife is wearing them now. Shoebacca made me a hero today! I'll be a pumpkin again in a few hours, but I'm a hero now. :)

jasmineg194
1 review
0 helpful votes
March 20th, 2022
Verified purchase

The shoes are beautiful and they have a nice design to them. Well crafted and designed, similar to Balenciaga shoes. They just are very bulky and when I took them out I was sure they were too big for me. I'm not used to this style shoe. My brother says it's just the style and they're fine, they do seem pretty oversized but fit perfectly. I'm going to keep them and style them. Great price so its no point returning them at all.

kathryns499
1 review
0 helpful votes
August 3rd, 2021
Verified purchase

The shopping experience online was easy and enjoyable. Showbacca had a Men's Birkenstock - Arizona Sandal (for my husband) in Anthracite Gray, that I could not find on other popular shoe sites. I wasn't sure of the correct size, so I ordered two sizes to try out. My order arrived promptly and in good condition. After try-on, I easily returned the size that did not fit and kept the one that did. My husband loves the sandal - thank you!

Reason I chose this business:

Love the brand name, website, style offerings. Now, I can add that I respect the professional customer service and product packaging & delivery/return process, as well.

Reason I chose this product:

Shoebaca had a Men's Birkenstock - Arizona Sandal size/color combo that I could not find elsewhere.

Quality
leighb134
1 review
0 helpful votes
April 9th, 2021
Verified purchase
• Updated review

Great overall experience. The site was easy to use, and my ordered arrived on time. Depending on the style of shoe and brand I can fit into sizes anywhere from5.5 to 6.5. I ordered a size 6, but couldn't even get my foot all of the way inside. I called customer service, and spoke to a woman about returning the shoes. She sent me a return shipping label and that was it. I'm bummed the shoes didn't fit, but everything else was great. I will definitely shop here again :)

The customer service rep was polite and helpful. I think I was on the phone for a total of 5 minutes.

Reason I chose this business:

Great prices on shoes

Reason I chose this product:

Fenty Puma boots for $50 kind of says it all

Service
Quality
Exceptionally good prices!
March 30th, 2021
Verified site experience
• Previous review
cherim117
1 review
0 helpful votes
September 13th, 2021
Verified purchase

I was searching for a certain type of military boot. Most sites were either out of my size or overpriced. Shoebacca didn't show up as one of my top search hits so I didn't click on their site right away. However, I'm so pleased that I did! Ordering was easy, the price was right, and it seems like returns are also super simple (I wasn't sure on exact size so I ordered two pair and am returning one). Very happy I found this site!

Reason I chose this business:

They had the shoes I was looking for in the size I needed and the correct price point.

Reason I chose this product:

I read reviews on this particular shoe and it was the one I was looking for.

Quality
lugenes1
1 review
0 helpful votes
January 20th, 2021
Verified site experience
layanaraj
1 review
0 helpful votes
November 6th, 2021
Verified purchase

I bought a pair of basketball sneakers for my son for him to play basketball in. He loves the design and everything about the sneakers. He wears when he is playing basketball and hasn't complained to me about anything with them. I also like the price, these were the best priced basketball sneakers I could find for him after looking at many sites. Oh and the shipping was quick as well. He had his shoes within 2 days of placing the order. Will definitely come back when he needs more footwear. Thanks.

stephaniet1103
1 review
0 helpful votes
November 14th, 2021
Verified purchase

Bought ASICS while on sale. The delivery was super fast only 3 days and they arrived. Well definitely buy from this company again. One pair was for my boyfriend and the size was a little small but it started that in the reviews and had to return due to being a little too snug for his feet. I bought another pair for my nephew, and he loves them.
The return was easy, they email you the shipping label take it to the UPS drop off and done. WONDERFUL COMPANY TO DEAL WITH AND BUY SHOES FROM. I WILL DEFINITELY BUY AGAIN AND TELL FAMILY ABOUT THEM.

richardm2232
2 reviews
1 helpful vote
February 9th, 2022
Verified site experience

Always decent price on Sharp looking shoes that match whatever you're wearing even if they're loud colors like I bought the yellow Pumas men's running shoes for under 100 and now the blue Puma's. Men's running shoes for $99.95 and it actually came with a nice USB charger as well as a power cell external charger so an extra 20 bucks for free on top of it I think give or take...

Reason I chose this business:

The blue New balance blue men's running shoes for $99.95. Also have the bright yellow pumas and I like the bright colors for some reason

Reason I chose this product:

The last pair that I chose I was super satisfied with them and I know you're a reputable company, so if the blue ones don't fit, I know returning them won't be initiative or something else. I hope I'm looking at them right just like the bright yellow ones. I wasn't quite sure but they fit a lot of outfits. I was worried about that but we'll see...

maruc
1 review
0 helpful votes
March 5th, 2022
Verified purchase

First time using this merchant. I had a good experience. My shoes came a day earlier than expected with the free stuff arriving the following day. Thank you so much shoebacca for the free powerbank & cord. I just wish you have more choices in brand but I'll make sure to check your site before buying somewhere else next time.

lindaj1142
1 review
1 helpful vote
June 6th, 2021
Verified site experience

I found what I wanted pretty fast. You have a nice inventory of boots. I'm new and I tried to put in the $10. 00 off code but it would not take it. I purchased the booties but I still need some help with the promo code. Hopefully, someone will get back to me. Order #*******697 Thank you Linda Jewell
*******@yahoo.com
*******231

jons670
1 review
0 helpful votes
May 26th, 2021
Verified purchase

This was strictly a drunken purchase and I had completely forgotten about it. The ad was basically a pop up on a sports site I frequent regularly. The shoes came surprisingly fast and overall look great, Im fairly positive the sole design is was got me to click, they are decently comfortable but due to the composition of the sole( it's ALMOST a hard plastic), they would be sketchy at best to do anything else but walk around and receive compliments (which I get every time I wear them). I'll definitely look to buy from again just with a sober eye.

Quality

Q&A (20)

Answer:

Thank you so much for contacting us Patrick. We strive to give our customers 100% and want to always make sure you feel safe shopping with us. We are authorized dealers of every brand we sell and every item is brand new in the original box. If ever there is a problem we are always more than happy to assist.

By David R.
See more answers (2)
Answer:

Same thing here. Didnt think it worked so I ordered some where else. Looks like I will be getting 4 pairs of shoes instead of 2.

By Jana D.
See more answers (2)
Answer:

Hi Tyrik, Happy to help. Normally items take about a week to arrive, if ever there is a problem with the shipment just let us know and we are always able to contact the carrier for more information.@Ranjna, if ever there is a problem with your shipment please be sure and let us know, we are always happy to help.

By David R.
See more answers (2)
Answer:

Hi Joe, Can you please provide your order number so that we can look into this for you? Thank you!

By Taylor H.
Answer:

They arent real brands. Also refunds are a nightmare.

By Jessica P.
Answer:

Call 1-888-446-1788 and follow prompts to returns. Call them all the time until you get your refund.

By Jessica P.
Answer:

Thank you for contacting us! All our items are brand new in original boxes and 100% authentic! Please feel free to let us know if there is anything more we may do for you! Thank you! The Shoebacca Team!

By David R.
Answer:

Hi Brenda, Happy to help. If you are using our awesome free shipping, orders normally take about a week.:-)

By David R.
Answer:

Its the same issues I had when I wrote the review. I had difficulty trying not only to track but to get someone to deal with my query effectively. They kept quoting shipment sent but no delivery. I wrote to them by email to complain several times and requested a refund as unable to track and no receipt of goods. Hope this helps

By ranjna s.

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Typical questions asked:
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About the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

jillh168
Jill H.
Typically does not respond to reviews

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4.7
30,258 reviews
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