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    Smashbox

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Trustpilot
4 / 5
Corporate Values

Overview

Smashbox has a consumer rating of 4.61 stars from 93 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Smashbox most frequently mention customer service, long time and good products.Smashbox ranks 16th among Cosmetics sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    4
  • Quality
    8
Positive reviews (last 12 months): 100%
Positive
10
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Very good products and good customer service Staffs are having good knowledge."

Critical highlights

No critical highlights yet

How would you rate Smashbox?
Top Positive Review

“Especially”

Noemi M.
6/25/20

Perfect high-end makeup especially for traveling because of ito ready and perfect sizes b rand that we shoved all have

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Top Critical Review

“Photo finish primer”

Maylin N.
2/17/21

At first this primer seemed good for the price. After trying it, it clogged my pores and made me look greasy. I rather buy something else.

See critical reviews

Reviews (93)

Rating

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Reviews that mention popular keywords

customer service (6)
noemim27
3 reviews
4 helpful votes
June 25th, 2020

Perfect high-end makeup especially for traveling because of ito ready and perfect sizes b rand that we shoved all have

sofiap46
5 reviews
2 helpful votes
February 19th, 2021

Bought their two lipstick shades. Smashbox is my favorite makeup brand of all time. They have products
Of super excellent quality. It lasts for a long time and doesn't harm your skin. Travel friendly and anyone can use on a regular basis. Just love the formulas of all the products.

ketlind
1 review
7 helpful votes
August 12th, 2020

Each brand has those products that can be called a "business card". Anastasia Beverly Hills has good shadows palettes and eyebrow products, Natasha Denona has create pigment shadows and concelears. Smashboxs calling card is, definitely, primers. For me as for the make up artist they are fantastic, your make will lasts for long with the help of their primers.

clarab68
2 reviews
9 helpful votes
February 10th, 2020

I am quite happy with the products I got last week. So far so good. Thank you very much for your service :)

naomin15
1 review
3 helpful votes
March 4th, 2020

I've tried many time to contact their customer support but every time i'm unable to reach them. Anybody have any solution that is this case what can i do. I orders them many product but i don't need that.

mariad1038
7 reviews
1 helpful vote
May 7th, 2021

Found the perfect primer for my skin using their quiz. Good range of cosmetics available. Takes a little long though for the product delivery.

carmenv165
2 reviews
1 helpful vote
March 26th, 2022

I like your products. So far so good. I'm happy to have found Smashbox. Thank you very much for your service

Service
Value
Shipping
Quality
anthonyc401
11 reviews
30 helpful votes
January 14th, 2020

Best site to visit and buy product. I will highly recommend to this place to everyone who likes good customer support.

carlyd38
7 reviews
3 helpful votes
April 5th, 2021

I really liked their primers range available for all skin types as well as their lipsticks collections. Lipstick are available in so many different shades. The formulation is great and last for very long time. The primer gives you that perfect and flawless base ideal for the every day makeup.

merilyns5
1 review
0 helpful votes
July 28th, 2021

I love all the products from Smashbox these love for my skin! I have been using these makeup cosmetics for a long time! Thanks also for the excellent service and fast delivery. Highly recommend!

Service
Value
Shipping
Returns
Quality
aftond1
16 reviews
10 helpful votes
February 12th, 2021

It's really different from any other powder. Much more is also really special to moisturizing. Nice experience.

gloriab392
1 review
1 helpful vote
July 24th, 2021

This cosmetics is suitable for my skin and complements my natural beauty well. I like the shades of shadows and really liked the lips pencils. Indeed, the colors are picked up beautiful and saturated. I recommend uniquely.

nomana13
5 reviews
0 helpful votes
September 9th, 2021

Ordered spa end of June, received it Oct 28. Yes, shipping took forever. At this time, this is receiving two stars because unlike most reviews, customer service has been very good with me and quick to respond. I have spoken with them through emails and over the phone. However, my spa does not work. We had someone come and check the outlet, which is in working order, and yet the GFI continues to trip on the cord. AquaRest asked me to call the manufacturer, which, at this time, is who I am frustrated with. I have left messages and sent a message through the website for the manufacturer and no response. This may be getting returned for my money back. 2

maylinn
1 review
2 helpful votes
February 17th, 2021

At first this primer seemed good for the price. After trying it, it clogged my pores and made me look greasy. I rather buy something else.

Service
Value
Shipping
Returns
Quality
davidc4268
4 reviews
2 helpful votes
February 23rd, 2021

Her looks were astonishing after you guys had finished doing what you guys know how to do best
Kudos and keep up the good works

gigil28
2 reviews
1 helpful vote
May 6th, 2021

I'm not a fan of foundations, creams, BB creams, etc. I don't use them every day, but why? I have nothing special to hide, my face skin is in a more or less normal state, so I use tonal means either in special cases.
And for such cases, I wanted something absolutely professional, I looked at different brands, and I so desire Nars, and UrbanDecay, and Smashbox, Mac, among these brands I chose popular toners, for which there were mostly positive reviews and all of them to me liked it. But I ended up buying Smashbox, and I want to say that it is the best foundation I have ever used.

Value
Quality
mudassirs2
3 reviews
2 helpful votes
February 3rd, 2021

Its a nice product. That i have used. Its very effective and vry quickly action farmula. Really amazing product

Service
Value
Shipping
hollyc192
1 review
4 helpful votes
December 9th, 2018

I love Smashbox products, and have been a loyal customer for years. I started having problems with several products from one of their lip lines, and I contacted customer service to try and determine what the issue was. I never received a response. Over the past two months, I have tried to get in contact with them and have yet to hear back. It's disappointing knowing that one of my favorite makeup brands neglects customer service, and that I now can't trust the quality of their products, because I never was able to determine what the issue was. Without their help, I have to assume it is a poorly made product.

Additionally, their website over the past two to three weeks has been running incredibly slowly, refreshing itself, and making it wildly difficult to use. Very disappointing to see this rapid decline.

Service
Shipping
Quality
mikef776
3 reviews
5 helpful votes
February 14th, 2020

Soooooo happy with the results! I've used so many beauty brands throughout my career, and yet this one takes the cake! Or cupcake, rather hee hee! I think there's something charming about the way it moves and works. Amen Fashion!

linap39
2 reviews
1 helpful vote
July 6th, 2021

This box really contains everything you need for a modern girl to always look attractive. Thank you very much for such a good idea as a gift for a sister or a close friend.

abdurrafiqm
2 reviews
4 helpful votes
December 31st, 2020

All products of smashbox I have bought were really great product, I buy it always for myself and friends

cristinaf37
1 review
4 helpful votes
May 9th, 2020

When it comes to make up Smashbox is my magic wand. Love mostly all products, especially X-rated Mascara, which makes so curly and long lashes. It is quite easy to apply that product! And my love is Full Exposure Palette, where all colours are so balanced and it is quite good to use it like for daily make up and evening one version.

ahmeda597
1 review
2 helpful votes
February 1st, 2021

I would like to tell you that Amazon does not offer any product review without purchasing a product. But according to my experience, I have seen that if you buy a...

Tip for consumers:
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Products used:
shoes

Service
Value
Shipping
Returns
Quality
madihan
1 review
2 helpful votes
May 9th, 2020

Its splendid n use of this literally changes your look, sure to purchase n use this product for getting glowing look

crystalt59
2 reviews
3 helpful votes
January 9th, 2019

I ordered a red lipstick from the site. The color looks great on. I am happy with this. But I need to reapply each one and a half hour. When I am busy, it does not work. It will be better if the lipstick can last longer.

Q&A (1)

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