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    SnapDeal

Ratings On Other Platforms

Trustpilot
4.6 / 5
Corporate Values

Overview

SnapDeal has a consumer rating of 3.59 stars from 672 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with SnapDeal most frequently mention good quality, customer service and nice app.SnapDeal ranks 19th among Discount Shopping sites.

  • Service
    227
  • Value
    224
  • Shipping
    221
  • Returns
    213
  • Quality
    216

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
138
Neutral
1
Negative
25
View ratings trends
80
See all photos

What reviewers want you to know

Positive highlights

  • Also customer service if very very good they keep helping on every step.
  • Yes Snapdeal is trustworthy because product quality is very good.

Critical highlights

  • There is no customer care to speak as they have an automated message on the phone when you try to call customer care.
  • I logged a return request for many days no response.
How would you rate SnapDeal?
Top Positive Review

“Does Snapdeal sell Original Products?”

Vipin K.
2/12/21

Yes, Snapdeal sells genuine products. I recently ordered Red tape shoes for myself and they were original just like we get in Red tape outlet. I really loved the whole shopping experience with Snapdeal as it just took me few clicks to order it from their App, and I was asked to relax:-) and bingo, they delivered the product within 5 days without any hassle. Now, I have almost stopped wasting my time by going out and shop, I just check their app even for my other household needs. Amazing experience!

See positive reviews
Top Critical Review

“Cheating by snapdeal”

Al-Mamun M.
8/6/20

I bought one Combo of two sunglasses from snapdeal. On delivery one sunglass was missing. I communicated in different ways. Their courrier came and picked up. Over phone they committed that they would send again the complete package. Now they have cancelled the order. This was completely cheating with customers. Money time and efforts lost behind snapdeal. I suggest all not to buy anything from snapdeal

See critical reviews

Reviews (672)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (70) return request (16) customer service (67) customer support (18) product quality (15)
vipink22
1 review
1 helpful vote
February 12th, 2021

Yes, Snapdeal sells genuine products. I recently ordered Red tape shoes for myself and they were original just like we get in Red tape outlet. I really loved the whole shopping experience with Snapdeal as it just took me few clicks to order it from their App, and I was asked to relax:-) and bingo, they delivered the product within 5 days without any hassle. Now, I have almost stopped wasting my time by going out and shop, I just check their app even for my other household needs. Amazing experience!

Tip for consumers:
Their App and customer service are very easy to use.

Products used:
I bought red tape shoes

Service
Value
Shipping
Returns
Quality
amitk239
1 review
0 helpful votes
June 19th, 2021

As the title suggests, Snapdeal is so trustworthy. I have been shopping on Snapdeal for the last 2 years and bought more than 20 items and only once I had to return that too due to a size issue. Got the correct size within 5 days though. My latest order is for a power bank and I am 100 % sure that it is going to be awesome like every product. The best part is that they have started free shipping with no minimum product value. Thanks SD :)

Tip for consumers:
Go for it if you want "Brand wali quality with Bazaar wali deal :) along with absolutely zero delivery fee and awesome discount codes.

Products used:
Bottle set

Service
Value
Shipping
Returns
Quality
ravib56
1 review
0 helpful votes
January 25th, 2022

Like the imported Nike shoe bought with them
2500 bucks worth
Bought in cod- got in 4 days
Quality is very good and thanks for keeping trust.
Writing this to review for people because I love their service.

Tip for consumers:
must visti if buying a shoes
There is a whatsapp button
You can chat them live

Products used:
Nike Air jordan1 shoes

Service
Value
Shipping
Quality
mahenderk
1 review
2 helpful votes
February 1st, 2021

I think Snapdeal is the only company where someone can reach to their customer service agents in just few seconds. I recently got a wow experience with Snapdeal App, I ordered shoes from their app and after 3 days I wanted to change my delivery address as was moving to a different place.

I went to see in the app to lookout for anyoption but, I saw the whatsapp icon and bingo, I clicked on it and within few seconds the agent of snapdeal reverted and helped me instantly.

Great

Tip for consumers:
Use the my orders section in their App to connect yo someone in customer service team.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
abhishekk110
1 review
0 helpful votes
April 24th, 2021

I had a very good experience 2ith Snapdeal. Last month I ordered for a pair of shoes for my dad. However had to replace them due to size issue. I raised a complaint on same day and on the next day itself it was taken. The replacement was delivered within 3 days only. The best part about it was Snapdeal was there at every point from complaint registration to pickup and then replacement delivery. They updated me for everything. Thanks Sd

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
pawank61
1 review
0 helpful votes
April 23rd, 2021

I have been shopping from Snapdeal since 2016 and have never faced any issues with them. Their app/website are super smooth and user friendly where you can quickly place your orders. The order tracking is also very convenient with regular updates via Whatsapp and SMS. You can play games in the games zone and earn coins to buy vouchers to save more on your orders. The products quality is really good and price is also competitive compared to other sites. The customer service is also very helpful.

Tip for consumers:
Snapdeal is the best website for online purchases

Products used:
Shoes, jackets, belts and perfumes.

Service
Value
Shipping
Returns
Quality
kavals
Deepak J. – SnapDeal Rep

Thank you so much for sharing your wonderful feedback. We're delighted to hear this:-)

himanshuk22
1 review
0 helpful votes
June 4th, 2021

Snapdeal is most fantastic and trustworthy e-commerce portal, where you can ordering branded products from here. Not even a single time we got any bad quality or any chance of complaint regarding the products that will make trustful shopping app. Mostly I m ordering any online product so my first choice is snapdeal. I will give 5/5 rating for the snapdeal in all terms, so it's related to product or service or anything... keep it up great work.

Products used:
Camera

Service
Value
Shipping
Returns
Quality
rickyt76
1 review
0 helpful votes
February 18th, 2021

Thanks Snapdeal, I received original nike shoes not fake shoes from snapdeal. They are really nice and trendy. The Nike shoes are so comfortable that I am wearing it everyday now for running and even at office. I dont buy shoes online as not sure about the quality and size but when I searched Nike shoes on google so got some best deal on Snapdeal.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
amity16
1 review
0 helpful votes
June 19th, 2021

Snapdeal is my all time favourite online marketplace place as I get the best and affordable deals. The product quality is outstanding. The delivery service is super fast. I never had to raise a ticket regarding delay of any order. They are simply fantastic and does their job wonderfully. Thanks to Snapdeal for delivering so many happiness.

Service
Value
neerajy2
1 review
1 helpful vote
March 22nd, 2021

Impressed with the service Snapdeal is providing, product quality is also amazing. Received 100% original item n delivery was also very fast. Contacted their customer care for courier n tracking details. Very smoothly they handled my queries n also guided me, how i can track my future orders in the app itself. Overall it was a nice experience.

Service
Value
Shipping
Returns
Quality
kavals
Deepak J. – SnapDeal Rep

Thanks for taking the time and sharing your valuable feedback :)

deepaks134
1 review
0 helpful votes
February 12th, 2021

Yes. Snapdeal sold me an original Casio watch that I ordered a few years back. Recently, again when I ordered Nike shoes with them, they didn't disappoint me and sent me 100% genuine shoes with original box as well. I think there were some issues with Snapdeal a year back but, now it is resolved as I didnt face issues with my last orders that I placed in lockdown. I am happy:-)

Tip for consumers:
Its a great site!

Products used:
Initially started with Watch, then wallet, shoes.

almamunm1
1 review
4 helpful votes
August 6th, 2020

I bought one Combo of two sunglasses from snapdeal. On delivery one sunglass was missing. I communicated in different ways. Their courrier came and picked up. Over phone they committed that they would send again the complete package. Now they have cancelled the order.

This was completely cheating with customers. Money time and efforts lost behind snapdeal.

I suggest all not to buy anything from snapdeal

rahula44
1 review
1 helpful vote
January 20th, 2021

I recently ordered Set Wet Deodorant Spray Perfume from Snapdeal. When the product came, it was damaged which made me disaapointed. However, the way Snapdeal's customer service team helped me was remarkable. I contacted their customer service team on *******126 and informed about the issue. They apologized and quickly arranged the reverse pickup which was completed the same day. Guess what, I got my refund next day and my issue was resolved within 48 hours. Kudos to Snapdeal's customer service team for such a quick resolution.

Tip for consumers:
I will definitely recommend Snapdeal to others because of their great customer service.

Products used:
Levis Jeans, Woodland Belt and Nike air max shoes.

Service
Value
Shipping
Returns
Quality
mintut
1 review
5 helpful votes
August 4th, 2020

Very bad service and I have not benefit combo pack fake offer show in snap deal app so pls all people stay away from this app... I have got only straightener... but dryer was missing payment full charges

bharathb2
1 review
0 helpful votes
April 27th, 2021

Snapdeal is one of the best Apps in ecommerce. It provides a variety of value for money items and I just got an amazing scooty cover delivered to me. I was looking for it everywhere, however, it was coming very costly. Then I randomly searched it on their App and got it at the best price. Their delivery service is also very fast.

Tip for consumers:
Their delivery service is free now.

Products used:
Bike cover, wallet, Trimmer

Service
Value
Shipping
Returns
Quality
aniketc6
1 review
0 helpful votes
February 23rd, 2021

I am a regular online shopper n I recommend everyone to shop on Snapdeal for their genuine products. All the products are value for money. I have also shopped from other websites too but Snapdeal have very good product quality and their delivery services are superb!
For instance, I bought a belt from Snapdeal a few days back, the leather quality was extremely good and the price was just 250 rupees. The same product was available on other websites too but not less than 350 rupees. Thanks to Snapdeal for this great online shopping experience.
Also, you always get a promo-code whenever you open Snapdeal App, in that way get great deals n discount too.

Products used:
Belt, solar lights, chopper, t-shirt,etc

Service
Value
Shipping
Returns
bristov
1 review
1 helpful vote
June 21st, 2021
Verified purchase

I have ordered shoes from snapdeal but I received used slipper of one leg when I requested for exchange the Snapdeal said I have raised request for exchange but when pickup is arranged this Snapdeal person by saying the statement the customer is not willing to exchange the product I amI am herewith attaching the photos of the item received please don't purchase from Snapdeal if you purchase it from Snapdeal your money will be lost please think before buying it

Service
kavals
Deepak J. – SnapDeal Rep

Dear Customer,

We regret for the incovenience caused and really sorry for the unpleasant experience you’ve been through. Please share your order ID at grievanceofficer@snapdeal.com so that we can get this resolved on priority.

Thanks!
Team Snapdeal

gauravs87
3 reviews
0 helpful votes
May 29th, 2020

I will not recommend this site not bcoz they lack in any aspect of delivering the product in time or regarding quality of product the reason for my not recommending to this site is simply based on the price they give the product they provide in costly rate as in today's time of high competition you should consider everything there delivery time is may be one of the best but some times they also take delivery charges all in all because of few reasons they lag behind

gurpreetk38
1 review
0 helpful votes
January 21st, 2021

I ordered a product and unfortunately received a wrong product but when I contacted the customer service through WhatsApp. They registered my complaint and helped in resolving the same so quickly that My product got picked and I got the refund and all this was done within 3 days. Snapdeal has the best customer service and contacting them is so easy. Really happy with the services and would all recommend them.

Products used:
Cosmetics

shubhrak1
1 review
4 helpful votes
June 10th, 2020

Yesterday, I received my order. I ordered 2 head phones but I just received one. When I get in touch with customer care, they said both has been delivered. I opened packet and found only one. My question is, is there a way I can prove it? How can Snap deal prove himself correct in this regards.

I will suggest never buy anything from snap deal. Its a big headache and they will never listen you.

navjotb
1 review
0 helpful votes
January 20th, 2021

I ordered one item last week, the packaging of which was bit damaged. Immediately contacted them on whatsapp and the team initiated the replacement process. Next day hi item pick up hogya tha and then new item b deliver hogya 2-3 din me hi. This time it came in a new package and in very good condition. Thanks Snapdeal.

Tip for consumers:
Very good site.. You can go for it

Products used:
Clothes, home appliances, gadgets, food items, FMCG etc

Service
Value
Shipping
Returns
Quality
nivethaj
1 review
1 helpful vote
May 4th, 2021

The below attached brush pens pack's original rate is Rs195 but you guys have marked Mrp for Rs700 and selling it for Rs443 and you are giving offer to us for Rs 256 how bastards you guys are!? Iam going to share this all over the social media platforms and show your true colours sucking people's money like leaches. You guys don't deserve single star also. நாசமா போவிங்க டா நாய்ங்களா...

kavals
Deepak J. – SnapDeal Rep

Hi Nivetha, we never want our customers to face any inconvenience from us. Please share your order details and we'll get this sorted out on priority. You can also email us at grievanceofficer@snapdeal.com. Thanks, Team Snapdeal

lorryu
4 reviews
1 helpful vote
April 5th, 2021

Such a nice products variety is given at this online store! I am really impressed by the amount of brand items/

Service
Value
Shipping
Returns
Quality
somur
1 review
0 helpful votes
March 2nd, 2021

Snapdeal does not sell fake product and never I received any counterfeit items. I have purchased with snapdeal online for more than 5-6 times and I always received original products. Snapdeal also deals with value-for-money non-branded products that are very useful for day-to-day activities. There was only one instance when Snapdeal sent me a wrong product, however, I instantly raised a complaint, and their pick up guy came the very next day and picked up the product. What I really liked about Snapdeal as they refunded the amount on the same day of pick up. I am going to shop again with Snapdeal for sure.

I ordered a watch and a wildcraft bag and their quality is really amazing.

Tip for consumers:
QUality is amazing

Products used:
Bag and watch

Service
Value
Shipping
Returns
Quality
daminis7
1 review
0 helpful votes
June 28th, 2021

I feel that Snapdeal is a very good platform. They are best because they offer the best quality products all at affordable prices.
Provide huge discounts on daily basis & quite fast services.

Tip for consumers:
Na

Products used:
Books

Service
Value
Shipping
Returns
Quality

Q&A (26)

Answer:

Reshmi, I believe you already got your answer. Just to reiterate all, just click pictures of damage products and sent is across to their complaint cell. I am sure you have to take so many follow ups. In the meanwhile you can contact consumer court if SCRAPDEAL team didn’t reply in the said time. Make sure, if you want to approach court to sue them then you need to carry proper proofs like picture of damage product, calls/sms or email copies which shows that you contact snapdeal in stipulated time as per their return/damage policy etc. Also you can post few negative comments on other social networking sites with pictures.

By Trisha S.
See more answers (5)
Answer:

Yes it was really bad experience to buy from Snapdeal

By Anand N.
See more answers (3)
Answer:

Hi! Please do not respond to this number as it doesn't belong to Snapdeal. You can always connect with us at 92126-92126 for any assistance. You can also contact us by going to Snapdeal App -> My Orders and you will see an option for a chat or call me now. Thanks, Team Snapdeal

By Deepak J.,
See more answers (2)
Answer:

Well, it is waste of time because I have purchased indulekha hair oil on sep 12 2019, as they have sent the duplicate hair oil and I return back, they want me to refund my money, till date hasn't refunded my money, as they keep asking the bank details though I have provided everything. They keep asking for my bank statement, though I have purchased the item or product on COD. Cash on delivery, as I have provided the bank account number, IFCS code, branch code. They are just playing sending emails saying send them bank statements in PDF file only. There is no customer care to speak as they have an automated message on the phone when you try to call customer care.

By Sushil G.
See more answers (2)
Answer:

Seriously i always order my product to this site but this time

By Ankita S.
See more answers (2)
Answer:

Yes, of course! Snapdeal always delivers the best prducts and their services are really amazing.

By Meetu S.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

kavals
Deepak J.
Typically responds within 4 days

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