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    StockX

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Trustpilot
3.7 / 5
Corporate Values

Overview

StockX has a consumer rating of 3.62 stars from 1,306 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with StockX most frequently mention fast delivery, great experience and perfect condition.StockX ranks 18th among Shoes sites.

  • Service
    161
  • Value
    159
  • Shipping
    153
  • Returns
    118
  • Quality
    137

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.2%
Positive
399
Neutral
15
Negative
131
View ratings trends
268
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What reviewers want you to know

Positive highlights

  • Quick and easy service and exceptional customer service and UI

Critical highlights

No critical highlights yet

How would you rate StockX?
Top Positive Review

“Cool website to bid/buy items”

J F.
3/1/22

Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value. I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!

See positive reviews
Top Critical Review

“Keep your drop off receipt”

Arbi S.
1/26/22

I sold an item and shipped it to them. The package was delivered to them. Few days went by with no movement on the authentication process so I contacted them. Turns out somehow my package is missing. They refused to help me because I have no drop off receipt even though there is proof of delivery. Long story short do not throw away your drop off receipt because it can not be reprinted if the label wasn't printed at the store.

See critical reviews

Reviews (1,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (78)
jf530
70 reviews
27 helpful votes
March 1st, 2022

Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value.

I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!

Service
Value
Shipping
Quality
matthewp661
Matthew P.
1 review
0 helpful votes
April 17th, 2021
Verified purchase

Ordered these only to have the initial order cancelled due to the seller not being able to ship soon enough to meet expectations (I reached out to StockX and received that explanation). I did get another pair quickly after that (the one that resulted in this survey). Overall despite my original frustration with having and order cancelled and waiting a few more days for the process to play out, I still have only positive things to say about StockX.

gregoryb624
1 review
2 helpful votes
November 11th, 2021

This company is amazing I used to have a ps5 once launch day hit. But I ended up selling it for reasons I will not get into. Any how I tried out stockx for a ps5 just to see. They authenticated the ps5 and gave me a tracking number and then immediately shipped it out to my house in literally only a week. The Ps5 came in brand new everything in the box spotless. Even the new buy smell. Everything is perfect. Great price great place I definitely recommend it to anyone.

Products used:
Ps5

bryanaj1
1 review
12 helpful votes
May 30th, 2020

I'm very pleased with the results of my order. I originally had a issue with theft and my package was stolen and rightfully so I was very upset. I contacted stockX to see if anything could be done after going threw the correct channels with the
Authorities and waiting a few weeks stockX took care of the problem at hand and ended up helping me tremendously. I will be purchasing again!
Thank you.

taram470
1 review
0 helpful votes
January 28th, 2022
Verified purchase

Timely, accurate and always kept me informed of the status! Exactly what I ordered and one happy Girl!

Products used:
Shoes

Service
Value
Shipping
Quality
josephc2691
1 review
1 helpful vote
January 16th, 2022
Verified purchase

STOCKX may not have the cheapest prices you can find online, but at least it's verified authentic (and I haven't received a bad item yet!) I like that you see the sale history and that each item is inspected before being delivered to you, so there's definitely value in that. Will continue to be option and a resource for be me. Thanks STOCKX!

philliph261
1 review
1 helpful vote
September 3rd, 2021
Verified purchase

The shoes got here super quick and my daughter loves them! Thanks a bunch StockX! Normally I'm on this app to get rid of a pair of kicks. This is my first purchase and honestly I was a little hesitant with all the recent rumors and stuff about you guys authenticating fakes and sending them through as real. Needless to say I'm pleased with this purchase.

marcush179
1 review
1 helpful vote
May 19th, 2021
Verified purchase

Very quick response and shipping came faster than expected. Shoes and box containing them were in perfect condition. I will buy again, thank you.

nickz207
Stock X. – StockX Rep

Hey Marcus, we're happy to hear that you're satisfied with your first order from StockX! We appreciate your review and look forward to future business with you.

georgel862
1 review
1 helpful vote
September 1st, 2021
Verified purchase

I expected like a week and change for my cool greys to arrive but came in like 4 days. So happy. Thanks!

marciaw159
1 review
0 helpful votes
April 20th, 2021
Verified purchase

My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.

nickz207
Stock X. – StockX Rep

Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!

patom
1 review
0 helpful votes
April 14th, 2021
Verified purchase

Something happened with the delivery at first but the team manage to send it two days later. Everything perfect! Thanks

arbis1
1 review
0 helpful votes
January 26th, 2022
Verified purchase

I sold an item and shipped it to them. The package was delivered to them. Few days went by with no movement on the authentication process so I contacted them. Turns out somehow my package is missing. They refused to help me because I have no drop off receipt even though there is proof of delivery. Long story short do not throw away your drop off receipt because it can not be reprinted if the label wasn't printed at the store.

laiih
1 review
1 helpful vote
April 14th, 2021
Verified purchase

It was amazing. I love the shoes and how they felt. Most definitely will be shopping with you guys again.

camilao6
1 review
0 helpful votes
April 19th, 2021
Verified purchase

I'm very satisfied with my experience with StockX. I Will be ordering more items in the near future. Thank you!

paulb3123
1 review
1 helpful vote
September 1st, 2021
Verified purchase

Delivery came a lot faster than i was told
It was going to be which i was very happy about! Great service as always from stock x. Thanks guys.

Service
Value
Shipping
Quality
santiagom92
1 review
0 helpful votes
January 16th, 2022
Verified purchase

I live in australia and my sneakers arrived after just a week of ordering. Great quality and certified authentic. Thank you StockX will buy from you soon

robertv766
1 review
2 helpful votes
March 30th, 2021
Verified purchase

This order went smooth and quick. I do however wish StockX could fix their app. It crashes more than any other app I've ever used (used hundreds of them at this point) and it shows bids and list prices that are constantly conflicting. It's also extremely annoying to attempt to make a sale and then apparently the bid was fake. I think this StockX manipulating to buy stock at a lower price and it's the type of thing that will cause a class action lawsuit down the road if they don't stop it.

taiwoa21
1 review
1 helpful vote
August 4th, 2021
Verified purchase

Great communication and Fast delivery. My overall experience was very good. Will definitely be buying more items from stockX.

alejandrog65
1 review
17 helpful votes
February 19th, 2020

I made my purchasing bid on StockX for a new pair of Air Jordan 11 Retros.
Being the cautious purchaser that I am, aside from the shoes being authenticated by StockX, I conducted my own research of authentication with the assistance of my loving wife.
Needless to say, I am very relieved and satisfied to confirm that I have invested in genuine Air Jordan 11 Retro kicks!
One thing I disdain is fraudulent products and being ripped off. StockX has not disappointed me. Thank You StockX and the StockX authentication team! I love the original 96 box and original sole! If anyone reading this review is looking for a trustworthy online marketplace, StockX is for you!
Alejandro "Lexini Boss" Garcia

mikeh1942
1 review
0 helpful votes
October 1st, 2021

Was worried because of negative reviews but my StockX Jordan11 ie bred purchase was on time perfect!

Tip for consumers:
No problem with my transaction! Nobody else had the shoes but StockX did. Thank you StockX!

Products used:
Shos

Service
Value
Shipping
Returns
christiang282
1 review
0 helpful votes
April 14th, 2021
Verified purchase

I am thankful for StockX being fast at shipping and answering any questions fast as possible. Amazing service!

craigt323
1 review
0 helpful votes
January 16th, 2022
Verified purchase

Such a easy service to use. Email updates at each step and very fast delivery. Definitely using again.

richardo823
1 review
33 helpful votes
December 5th, 2020

I purchased a PS5 for my son. Price total was $1024. 34 item was apparently authenticated and everything. The item was shipped via FedEx. What I didn't know was that StockX requires no signature on any deliveries regardless of amount. Needles to say my son PS5 was delivered outside and stolen. I submitted a police case number and video from my neighbor of package being stolen and StockX does nothing. I would never recommend ever

kenyah30
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

Shoes are perfect, didn't take longer than a week. Tracking number was confirmed and they gave great details!

arnaudd23
1 review
0 helpful votes
May 1st, 2021
Verified purchase

My experience with Stockx was really good, I received my pair of shoes on time, and everything is perfect. Thank you
Have a Nice day

Q&A (18)

Answer:

It's a scam, received fake shoes from them and they won't refund me.

By Mike P.
See more answers (9)
Answer:

Because they're true? I've only had one absolutely horrific experience (which I wrote a review about) & while I stopped selling here for a while, eventually I did begin selling to them again. I don't really trust them, but quite frankly, I don't trust any of the sneaker sites. I find that most of them seem to be run by scammers in some way or another. Goat stole my Off White shoe laces & said a pair was fake when it was direct from the company. There's something to the negative reviews, but my personal experience is that you have fewer problems if you're quick to ship & stay on top of things. The sneaker game is built on hustlers & unfortunately, there seem to be a lot of scammers.

By Jay G.
See more answers (3)
Answer:

Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.

By Stock X.
Answer:

Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.

By Stock X.
Answer:

A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!

By Stock X.
Answer:

Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!

By Stock X.
Answer:

Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!

By Stock X.
Answer:

Hi Emma! StockX is not a regular retail store. We are a live global anonymous market place. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Therefore estimated delivery to the buyer is 7-12 business days from your order date. If you have any further questions about your order specifically, please contact us a stockx.com/contact. Thank you!

By Stock X.
Answer:

Hi, We are sorry to hear this. Please reach out to our support team via stockx.com/contact with a photo of the charge via your banking account and they will be more than happy to look further into this for you. Thank you!

By Stock X.
Answer:

Exactly! StockX is fraud and I will never deal with stockX EVER AGAIN!

By Joseph L.

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Typical questions asked:
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About the business

Buy and sell the hottest sneakers including Adidas Yeezy and Retro Jordans, Supreme streetwear, trading cards, collectibles, designer handbags and luxury watches.

Company Representative

sama372
Sam A.
Typically responds within 2 days

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3.6
1,273 reviews
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