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    SupermarketItaly.com

SupermarketItaly.com

8,761 reviews

Ratings On Other Platforms

Trustpilot
3.4 / 5
Better Business Bureau
3 / 5
Corporate Values

Overview

SupermarketItaly.com has a consumer rating of 4.8 stars from 8,761 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with SupermarketItaly.com most frequently mention great products, free shipping and fast delivery.SupermarketItaly.com ranks 1st among Grocery sites.

  • Service
    144
  • Quality
    1652

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.7%
Positive
8,238
Neutral
267
Negative
192
View ratings trends

What reviewers want you to know

Positive highlights

  • Supermarket Italy is my favorite source for authentic Italian products.
  • Very easy to use great customer service great big smiles

Critical highlights

No critical highlights yet

How would you rate SupermarketItaly.com?
Top Positive Review

“Great website - great attention given to packing items for shipping.”

Kristina U.
10/5/21

I found some hard-to-find items on your site so I'll definitely be back. Only disappointment was the jar of lemons, which was putrid. I have to compliment you on how well all the items were packed, especially those that were quite breakable. They were bubble wrapped with the utmost care so I was confident everything would be in good condition. I'm sure it was a very time consuming process and I appreciate the effort.

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Top Critical Review

“I received Tomatoes with a best befire date ending...”

thomas p.
1/22/22

I received Tomatoes with a best befire date ending in a week. This was not clearly marked on the website. It just said 12/31/21 without any reference, other products at least contain "BB" but that was not the case here. The pasta I ordered was substituted for the "organic" kind although I did not oder it and expressly ticked the "no substitutions" box. Overall very very disappointing!

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Reviews (8,761)

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Reviews that mention popular keywords

italian products (11) customer service (11)
kristinau11
1 review
0 helpful votes
October 5th, 2021
Verified purchase

I found some hard-to-find items on your site so I'll definitely be back. Only disappointment was the jar of lemons, which was putrid.

I have to compliment you on how well all the items were packed, especially those that were quite breakable. They were bubble wrapped with the utmost care so I was confident everything would be in good condition. I'm sure it was a very time consuming process and I appreciate the effort.

Reason I chose this business:

I was searching for the Cipriani Bellini soda, which I found on your site and found other interesting items

Reason I chose this product:

Descriptions sounded unique and appealing

Quality
johnp4324
1 review
0 helpful votes
September 3rd, 2021
Verified purchase

I was blessed this past week's end with an early screening of Pig starring Nicolas Cage, my spirit animal. Exquisite film. It showed the same highest bar quality that the rich and rare fruit of the earth truffle shows those divinely blessed enough to seek and feed upon its rich and musky reward. I had always been curious and aware but had not up to this point did any real dedication to procuring, that is until a Google search led me to your store. I'll be a customer as long as you are open. Thank you for this experience.

Quality
pepperw3
1 review
0 helpful votes
August 5th, 2021
Verified purchase

I found Supermarket Italy while looking for a specific product from Italy which I found as well as a huge variety of imported products from various location. The website worked without any glitches up to and including the whole checkout process. Everything was delivered in a timely manner packaged very carefully. No way any one item would have broke or been damaged without the whole box being run over or something close.

Reason I chose this business:

Product availability.

Reason I chose this product:

Reasonable pricing and variety

Quality
patriciam3159
1 review
0 helpful votes
November 15th, 2021
Verified purchase

Absolutely love all the products I received. The online shopping was easy and delivery was fast. Great pride was taking with the items shipped as they were very well wrapped and neatly placed in the box! I'am planning on ordering a few hard to find items for gift giving. Thank you Supermarket Italy!

Reason I chose this business:

You had exactly what I needed fior d’Arancio and lievito for holiday baking. And saffron

Quality
dougd235
2 reviews
0 helpful votes
August 10th, 2021
Verified purchase
• Updated review

First time ordering and could not be happier with quick shipping and most importantly how well everything was packed. I'm used to Amazon just throwing the items in a large box where Supermarket Italy packed each jar of cherries individually in plenty of bubble wrap and the same with the chocolate bars. Thank you

Reason I chose this business:

Prices and selection very good along with free shipping over $50

Quality
Great shopping experience
August 1st, 2021
Verified site experience
• Previous review
merrylynj1
3 reviews
0 helpful votes
December 18th, 2021
Verified purchase

So thrilled to find the marmalade I wanted when my local market ran out of Bono Sicilian Marmalade. Reasonably priced, and the shipping cost was amazingly low. The company even contacted me to ask if I had received my order, or to contact them if not. Very impressed with their excellent service. Thank you!

Very impressed with the follow-up email asking if I had received my shipment, or to contact them if I had not.

Reason I chose this business:

Because they had the product I wanted, it was very reasonably priced and the shipping cost was very fair. Amazon charges far more for this marmalade, and their shipping is sky high.

Reason I chose this product:

Because Bono makes the BEST marmalade I have ever tasted. I am a Brit living in the US, and know good marmalade when I taste it. American jams and preserves are always far too sweet.

Service
Quality
reginar97
3 reviews
0 helpful votes
October 3rd, 2021
Verified site experience

It's unbelievable how safely they package your items. Securely wrapped in bubble wrap, you never have to worry about glass breaking. Order those olives you've been wanting. They will arrive unbroken. Quick Service and great customer Service should you ever need it.

joanl366
1 review
0 helpful votes
September 30th, 2021
Verified site experience

I just received my first order. I opened the box to find some items packed in heavy brown paper and other items packaged in generous bubble wrap then taped; it struck me that there was so much care put into making sure every item arrived in perfect condition. I very much enjoyed opening each individually wrapped item. It reminded me of how a grandmother would package homemade cookies for their grandchildren in college. Lots of love and attention to detail. I'll never buy Italian pantry staples anywhere else! I'm just blown away…what modern day mail order company puts this much care into ensuring their products arrive in perfect condition‽

rosac202
1 review
0 helpful votes
November 3rd, 2021
Verified purchase

Very fast shipping and products were packaged very well with dry ice for the perishables. Haven't tried them yet, waiting for company to savor. I will definitely re-order. Thank you Rosa Lodi Chaney.

Quality
gelr
1 review
0 helpful votes
August 23rd, 2021
Verified purchase

It's hard to find this type of ramen near me so it was nice to find it sold at this online shop at a decent price. The ramen was super yummy and came packaged nicely. The transaction and correspondence about my order went smoothly. It was an easy one click purchase with Apple Pay, no need to enter a bunch of information. Thank you very much.

Reason I chose this business:

Google suggested the shop when I did a search for the ramen.

Reason I chose this product:

Decent price, good flavor.

Quality
mattm783
1 review
0 helpful votes
August 29th, 2021
Verified purchase

When they have what I want in stock, this company provides a great product at a very good price and quick delivery. Bonus points for the super secure delivery, no skimping on the bubble wrap! Thank you!

Reason I chose this business:

Product at a great price

Reason I chose this product:

It’s delicious!

Quality
moniquet90
1 review
0 helpful votes
November 5th, 2021
Verified site experience

I am very impressed by this company. Items are packaged perfectly, everything arrived intact. They also have beautiful, hard to find products at fair prices. Thank you!

Reason I chose this business:

I am a returning customer, b/c I appreciate how this company values its customers by providing a good selection, fair prices, excellent packaging and shipping.

meganm738
1 review
0 helpful votes
September 15th, 2021
Verified site experience

Supermarket Italy has so many of my favorite snacks and at a reasonable price. Have also used their "notify me" feature for currently out-of-stock foods. Love it.

janinev22
1 review
0 helpful votes
August 1st, 2021
Verified site experience

I love all the choices that you have.
Fairly priced and getting back money to use on future purchase. You can't go wrong with this company.

Reason I chose this business:

For all the reasons I mention above

martines30
1 review
0 helpful votes
August 16th, 2021
Verified purchase

Our annual supply of cherries just arrived. Great price, packaged with care, shipped quickly. This is the only store I buy these from. Excellent!

Reason I chose this business:

Great value

Quality
nicoles1632
1 review
0 helpful votes
November 28th, 2021
Verified purchase

Happy with my products, quick and easy delivery. They offered a variety of gluten free products which is how I discovered the website!

Reason I chose this business:

I was looking for a specific gluten free panettone and other products from Italy, so happy to see that your company carries a variety of GF products

Reason I chose this product:

GF products…

Quality
iram42
2 reviews
0 helpful votes
July 21st, 2021
Verified site experience

This is a wonderful balsamic vinegar. You had the best price anywhere, this typically goes for $60/bottle. I'm paying $40.50 'Nuff said

stefanian3
1 review
0 helpful votes
August 11th, 2021
Verified purchase

Italians away from Italy love you. I'm sure I'm not the only one thinking this :) and being so excited with each delivery.

Reason I chose this business:

It has real Italian products.

Reason I chose this product:

I know them from prior personal use over the years.

Quality
annamariap12
2 reviews
0 helpful votes
December 5th, 2021
Verified purchase

Absolutely perfect experience ordering and receiving goods. Items were packed so nicely as to avoid breakage! Follow up on delivery was great!

Reason I chose this business:

The selection is unbeatable and the prices are so much lower than other italian online stores! Keep it up Supermarket Italy!

Reason I chose this product:

I am originally from Italy and these items are just part of my culture and love for great italian products! I am very familiar with all of these products and you guys made it easy to find them all in one place! GRAZIE MILLE

Quality
jackief254
1 review
0 helpful votes
December 6th, 2021
Verified purchase

Great product at a reasonable price. Not sure if I got the email confirmation and receipt by email. Tracking information upon ordering would be helpful to. Product arrived 1 day after the scheduled delivery date.

Reason I chose this business:

Nice variety of Italian products. I love the olive oil I get - Partanna. And whole coffee beans from Lavazza.

Reason I chose this product:

It is hard to find good olive oil and coffee beans at a reasonable price in Lincoln Nebraska. I don’t have the luxury of running from store to store as I am a full-time caregiver for my husband. This fulfills my needs very well.

Quality
annak1057
1 review
0 helpful votes
January 5th, 2022
Verified purchase

It was such a pleasure to order from a site that delivered so promptly. Thank you for making our New Years great.

Reason I chose this business:

You were the only ones that had cotechino available.

Reason I chose this product:

It’s a tradition to eat cotechino on New Year’s Day in Italy.

Quality
glorian149
1 review
0 helpful votes
March 19th, 2022
Verified site experience

Very fast and easy to order from. Great quality in their products! The Sauce came individually wrapped and protected. 10/10 for me!

Reason I chose this business:

They carry Vincent’s sauce and it’s the best!

carolyno108
2 reviews
0 helpful votes
August 2nd, 2021
Verified site experience

Love your products, selection, prices, convenience, and fast and secure shipping. Looking forward to receiving my purchase as always and all of the future ones! Thanks so much, Carolyn

Reason I chose this business:

Product selection, prices, convenience and guaranteed fast and secure shipping.

stevea1464
1 review
0 helpful votes
January 14th, 2022
Verified site experience

The shopping experience was fine. My order was supposed to be delivered December 6. Did not receive it. Called, emailed and tried to live chat to find out what happened to it. Did get an email saying it was returned because the package was damaged. I was suppose to verify my shipping address which I did. Have not received a reply back as to what is happening with my order. VERY POOR CUSTOMER SERVICE!

alesiam16
1 review
0 helpful votes
September 18th, 2021
Verified site experience

I've shopped at this site before. So grateful to have found you and this wonderful flour! Makes an amazing pie crust!

Reason I chose this business:

Easy to use site, with the product I was seeking.

Q&A (0)

Questions? Get answers from the SupermarketItaly.com staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (2,891)

Lavazza Super Crema Espresso Whole Bean, 2.2 lb.
Lavazza Super Crema Espresso Whole Bean, 2.2 lb.
140 reviews

Very nice flavor.

Lavazza Crema e Gusto Ground Brick - 20 Pack (8.8oz)
Lavazza Crema e Gusto Ground Brick - 20 Pack (8.8oz)
90 reviews

I love that I can buy in bulk & save money. Plus Lavazza is great espresso!

Luxardo Maraschino Cherries, 14 oz
Luxardo Maraschino Cherries, 14 oz
75 reviews

Adds good touch to Old Fashions

Molino Grassi Italian 00 Organic Flour, 2.2 lb.
Molino Grassi Italian 00 Organic Flour, 2.2 lb.
43 reviews

Made perfect pasta

Fabbri Amarena Wild Cherries in Syrup, 8 oz
Fabbri Amarena Wild Cherries in Syrup, 8 oz
42 reviews

My favorite cherries

Luxardo Maraschino Cherries Can, 6.6 lb.
Luxardo Maraschino Cherries Can, 6.6 lb.
40 reviews

Great cherries

Ferrara Assorted Torrone, 7.62 oz
Ferrara Assorted Torrone, 7.62 oz
44 reviews

Family love these.

Fiasconaro Tradizionale Panettone, 2.2 lbs
Fiasconaro Tradizionale Panettone, 2.2 lbs
40 reviews

Just order this one haven't received it yet. I bought 10 for a store in nyc d DiPalo love this tradition Panatonne

Caffe Borbone Respresso (Nespresso) Blu - 100 Capsules
Caffe Borbone Respresso (Nespresso) Blu - 100 Capsules
37 reviews

The flavor. Of course.

Lazzaroni Amaretti Di Saronno Tin, 1 lb.
Lazzaroni Amaretti Di Saronno Tin, 1 lb.
34 reviews

These are the very best!

Lavazza Qualita Oro Ground Coffee Brick, 8.8 oz (250g)
Lavazza Qualita Oro Ground Coffee Brick, 8.8 oz (250g)
31 reviews

We got hooked on this in Greece and are transported back with every cup.

Luxardo Maraschino Cherries Tin, 12 lb.
Luxardo Maraschino Cherries Tin, 12 lb.
31 reviews

Most economical way to purchase.

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About the business

Company Representative

robertc1838
Robert C.
Typically does not respond to reviews

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