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    Target

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.1 / 5
ResellerRatings
3.6 / 5
Corporate Values

Overview

Target has a consumer rating of 3.6 stars from 1,808 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Target most frequently mention free shipping, red card and good quality.Target ranks 3rd among Department Store sites.

  • Service
    139
  • Value
    121
  • Shipping
    112
  • Returns
    101
  • Quality
    115
Positive reviews (last 12 months): 24.1%
Positive
21
Neutral
4
Negative
62
View ratings trends
29
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What reviewers want you to know

Positive highlights

  • I like Target they ship my items out really fast, plus I love their customer service.
  • I love target which can offer me so many choice with fashionable items.
  • 2018 Customer Choice Winner

Critical highlights

  • Was told that for my trouble I'd be given a gift card for $50... wrong.
  • The store doesnt acept credit cards issued in Brazil.
  • Went to the Target Store in Burlington NC walked to the back to get correct size and guess what, NO KING SIZE.
How would you rate Target?
Top Positive Review

“An amazing site/app to shop on!”

Tiffany M.
3/27/22

When it comes to everyday deals, Target.com (or the Target app) is definitely the place to shop with many Target Circle offers, promos and Target Redcard perks. It's a one stop shop for all of my family's needs from personal care, to home decor to apparel and groceries. I also love the two-day shipping on selected products which allows my items to arrive faster and it's one of the best retailers to shop for nice kid-friendly clothing for my 4 year-old.

See positive reviews
Top Critical Review

“Worst customer experience”

hyong y.
3/28/22

They make me wait 3 days after expected delivery date... and call them back and they will give replacement... I said ok, but they only replace one item out of four items ordered... they can't replace rest of 3 items... wtf... they won't give free fast shipping like next day for their mistake... now I have go to store and get one... what a waste of time with target customer service...

See critical reviews

Reviews (1,808)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (187) gift card (55) credit card (31) target store (46) love target (66) delivery date (8)
hyongy
1 review
0 helpful votes
March 28th, 2022

They make me wait 3 days after expected delivery date... and call them back and they will give replacement... I said ok, but they only replace one item out of four items ordered... they can't replace rest of 3 items... wtf... they won't give free fast shipping like next day for their mistake... now I have go to store and get one... what a waste of time with target customer service...

Service
Value
Shipping
Returns
Quality
tiffanym157
7 reviews
9 helpful votes
March 27th, 2022
Verified purchase

When it comes to everyday deals, Target.com (or the Target app) is definitely the place to shop with many Target Circle offers, promos and Target Redcard perks. It's a one stop shop for all of my family's needs from personal care, to home decor to apparel and groceries. I also love the two-day shipping on selected products which allows my items to arrive faster and it's one of the best retailers to shop for nice kid-friendly clothing for my 4 year-old.

Products used:
Haircare products, skincare products, household products.

Service
Value
Shipping
Returns
Quality
mariam1899
3 reviews
5 helpful votes
December 10th, 2021

Target hires rude, stupid people to man their "chat" which you are forced to use when they send you defective merchandise, or you don't receive it at all. We made the mistake of spending hundreds at Target for Christmas this year, only to have to deal with their pain in the arse, IQ80, rude customer service. Do yourself a favor and just go ahead & stop using their credit card so you can ask a reputable company to refund you. We'll be returning as many items as we can, Target. You can stick your ill-gained profits up your corporate azz.

Products used:
None. Will be returning since we don't want to support anti-American shysters.

Service
Shipping
Returns
stevek1153
1 review
4 helpful votes
November 4th, 2021

Every time I walk in this target, I notice it's so clean. The employees make every effort for their guest to have the best experience. The management team is super nice and thankful for visiting this target. I usually find what I'm looking for because this target immediately put their stock on the shelf. This is a great store.

Tip for consumers:
Be patient and nice

Products used:
Toys, food

Service
Value
Quality
janes171
190 reviews
365 helpful votes
February 15th, 2021

I logged in and saw for the second time since opening a target account they completely erased my saved for later list. Because of this, they are no longer my first go to store. People need to remember their shopping lists. Target saves your registry lists so why erase customers extremely important saved for later list.No other store screws over customers like that. How can target be so rude or dumb. Either way it's wrong. I expected way better from target. I am shocked and appalled.

Tip for consumers:
They will erase your saved for later list after a while.

Service
Value
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majeedaht
5 reviews
4 helpful votes
January 7th, 2022

Target has changed during this past year, there customer service is horrible now. They were not only rude to me but refused to take any action for a package that I ordered from them and never received. They basically stole my money and spat in my face. I just canceled my store card I am done doing business with them.

Tip for consumers:
The rudest customer service I have ever experienced.

Service
Value
Shipping
Returns
Quality
quintonw22
1 review
0 helpful votes
January 6th, 2022

IMS is not updated in real time to reflect actual stock in the store, which is absolutely insane to me. Changes in current orders are not emailed to the customer in a timely manner, takes about 24 hours for the automated system to send the email which at that point you've already gone out of your way to figure out what's going on with your order.

Stay away from Target's online ordering if you value your time. It will be wasted, guaranteed.

Service
Value
Shipping
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Quality
jessicap1112
1 review
6 helpful votes
June 23rd, 2021

Racism doesnt just happen to black people. Target has a "buy black" program so people can identify which products were owned or founded by blacks. Im sorry but this is just more racism! Treating people a certain way based on just their race or color. This is bs! Blows me away people cant clearly see that!

graceg293
1 review
0 helpful votes
February 21st, 2022

The stores are very messy. So many things out of place. And I think it's ridiculous that their online doesn't ship jeans. You can buy almost anything you want online and have it shipped to your house but not jeans from target.

Service
Value
Shipping
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Quality
javiera135
3 reviews
0 helpful votes
October 29th, 2021
Verified purchase

Target takes 5 days to prepare and ship my order. Their policy says 3 days to prepare and send a product and I have been waiting for 5 business days for them to send it and they have not sent my product yet.
It is not the first time it has happened to me, it has already been 3 times and the two previous times they promised to give me a discount on my next purchase and I NEVER received this discount.

Service
Value
Shipping
Quality
alexad45
3 reviews
7 helpful votes
August 16th, 2021

Online and in store customer service is terrible! After a really bad experience, I filled out the survey they sent asking about my interaction and checked the box saying I wanted to be contacted. They never contacted me about this. But months later I got a letter asking if I lost my red card since I was no longer shopping there. That is the ultimate in corporate greed: can't be bothered to contact an upset customer but you darn well still want my money! I will gladly spend more money elsewhere for items Target sells cheaper at stores that actually appreciate me as a customer!

Service
Value
Shipping
Returns
Quality
michaels3699
1 review
24 helpful votes
February 5th, 2020

Web site has awful functionality, but I finally got registered and then received two emails and one text message confirmation.
Instead of getting the delivery, I learned that my order had been canceled.
No apologies. No further attempts to fulfill the order.
Even customer service said nobody was available, so I should call again tomorrow

jayf422
1 review
0 helpful votes
March 6th, 2021

Went for dry cat food today at Target and found the price on a 30lb bag had gone up $6 from $19 to $25 since last week. Bummer, but no problem - they offered a buy two and get a $5 gift card back. I purchased two bags and asked for masks, got iunstructions from polite staff on where to find them, but left with out them. Got lost in store- my fault. At checkout, could not get the deal advertised with the gift card, so ended up leaving unhappy. Staff made an attempt to help, but they were busy. Check around before shopping, don't make the mistakes I did. Next time I will shop local QFC or Amazon for similar less priced items. Sorry target - I tried Sat. March 6th 2021

Tip for consumers:
1st time using site

Products used:
cat food meyow mix 30lbs

Service
Value
Quality
tonyd819
1 review
0 helpful votes
February 27th, 2022
Verified purchase

Manager Ronnie Martin would not help us on a TV we bought from Target that was damaged before pickup. Employee said it was okay to pickup. TV was purchased 2 weeks before mother's 70th birthday so it took her a couple more weeks to have it installed. Manager Ronnie Martin also said that because after 2 weeks then we would have to go through the manufacturer. So they want us to pay for shipping and time and hassle over a mistake that they made? WOW. I guess they just lost a lifetime customer over 32 inch TV, hope it was worth it to you guys. I'm taking my business to Costco now with a much more reasonable return policy. Bye Felicia.

Products used:
32 inch TV

Service
Value
Shipping
Returns
Quality
briank1751
1 review
1 helpful vote
April 1st, 2022

Everything in box damaged. Shipping is never adequately protected. Boxes are way too big and flimsy! Never is there any packing.

Tip for consumers:
Order anything that you care about from another supplier.

Products used:
Chips were smashed cookies have been obliterated in the past. Canned fruits and vegetables have been smashed in the past did not receive a refund last time. Doubt if I will be able to get one this time. I need to learn how to ship products if they’re going to stay in this business.

Service
Value
Shipping
Returns
Quality
michaeld1890
1 review
3 helpful votes
January 3rd, 2020

On 12/15/19, Target advertised the 5 qt Kitchenaid Professional Mixer at 229.99 with an additional discount of 25% off on Sunday and they ran out of stock right away. The next week, 12/22/19, they ran the same mixer at 199.99 with no stock in stores or online. They did not take care of customers who could not buy the item in either ad. Very poor customer service.

alexisc315
2 reviews
1 helpful vote
February 1st, 2022

I was able to make my purchase without any problems what so ever and that's the thing I love about Target.

Products used:
I purchased hair clips and household items.

Service
Value
Shipping
Returns
Quality
trinit
2 reviews
3 helpful votes
January 5th, 2021

So there was this guy named kean he's an employee he really helped me when I needed it and I am super thankful for that also this store Got some great prices you guys rock lol

Tip for consumers:
they have great services and their employees are sweet!!!!!!!! they were really helpful

Products used:
A necklace and candy lol

Service
Value
Shipping
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Quality
louisac15
12 reviews
38 helpful votes
October 2nd, 2020

I don't like target at all! They have some very anti American views! They support BLM not the meaning the anarchy that comes with it! It's funny as they were the main victims of the looting! They give vile ppl like Chrissy teigan a line when she bailed out child sex offenders what kind of company is this! I will never shop there again they've showed their true colours!

upseta2
1 review
10 helpful votes
February 18th, 2020

How dare you air a commercial that all races of young girls see and make them feel less important. This country has enough division in it and its obvious that target helps promote it. I will no longer buy Honey pot products or shop at your store. Shame on the people who did this.

jessicad485
1 review
11 helpful votes
April 10th, 2020

So my mom & I decided we needed a few things from Target today. When we got in the store there was an Obnoxious honking, and beeping noises all throughout the store. When we asked two different employees what was going on they ignored my mother and myself and just walked away. The sound carried throughout the store for almost an hour. By then we had to just leave. No items bought no answers to our questions rude customer service. I don't think I will be returning.

brucel407
1 review
0 helpful votes
November 25th, 2021

Target delivered 2 bottles of olive oil today. They did not package correctly and the bottles were completely broken. When you lifted the package, the sound of broken glass was clear as day. The packaging was CLEARLY stained with oil from the leaking broken bottles. The delivery person left the package on our new blue stone patio, causing stains all over the place. TARGET needs to pay to have our blue stone patio returned to its original state. I AM FURIOUS!

joea495
1 review
0 helpful votes
September 12th, 2020

My kid saved her money for months so that she could buy an iPhone. When it arrived it was missing the earbuds and charger. After 2 hours on the phone, they agreed to send her earbuds and charger, instead they sent her another phone but no earbuds and charger. Then the battery would not charge. Multiple phone calls, hours of time, no working phone.

shelleym38
2 reviews
7 helpful votes
April 4th, 2021

Buyer beware of Target.com - I recently made a purchase on Target.com - wherein I had to navigate through pop up boxes which tried to sell me a "protection plan" for the item I bought. Which was a simple $40 desk lamp. The pop up is automatically set to "yes, protect me" - you can't click the X - as I though as I was charged for the plan. In the Order Detail on my account, it said it's non-refundable. It took a phone call and a nice customer service person to refund me the money charged for the plan. Which is why I give Target.com 3 stars vs. 1. Someone in their Marketing Department needs to be fired for conducting business this way. Are your finances in that much peril Target?

apostled
1 review
15 helpful votes
March 24th, 2020

We went to target to look for black hair products. NONE! A poor selection and an extra small section. We asked the employee where the rest of them were and she was embarrassed. Pitiful. I think target is racist and we take all of our business to Wal-Mart. Now target has honey pot junk for blacks. So pitiful. Dont be in the community if you only serve Beverly Hills.

Q&A (8)

Answer:

Looks like Target has sent a lot of ringers here to up their ratings in the last few months. Nice try guys but your whole shopping experience is still subpar. To answer this question, IT DEPENDS on where you live and what you order. If you're right next to their warehouse, SURPRISE, it's there in a day and you think they are fantastic. If you live far away, the item is no longer in stock or they are slow to fill it, it could take six weeks. It did for us on a couple of occasions, SO it's the luck of the draw and certainly NOT better than Amazon.

By FJ F.
See more answers (6)
Answer:

I had an excellent experience the items were shipped and delivered exactly as promised. May I suggest the No7 mascara. It's made by the boots company. Out of the uk. I paid 9.00 us at a local Target store. The reviews are excellent on this product.

By Shirleen f.
Answer:

Sometime from other sites, malware can be picked up to track your internet history. I don't think target's website would carry that!

By Brooke B.
Answer:

I was unable to purchase a prepaid phone card with my gift card. This fact was not disclosed in the product description so I found out at the checkout when it was too late. Now am stuck with the useless gift card. I am very disappointed in Target shopping and will never buy anything from them ever again. I do not recommend Target shopping to anyone. Spare yourself some aggravation and shop elsewhere. Enough said.

By Anna S.

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