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    TBdress

Ratings On Other Platforms

Trustpilot
1.5 / 5
Reviews.io
1.3 / 5
Corporate Values

Overview

TBdress has a consumer rating of 4.23 stars from 7,326 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with TBdress most frequently mention good quality, shopping experience and beautiful dresses.TBdress ranks 1st among Wedding Dresses sites.

  • Service
    610
  • Value
    592
  • Shipping
    594
  • Returns
    395
  • Quality
    580

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.1%
Positive
1
Neutral
1
Negative
90
View ratings trends
311
See all photos

What reviewers want you to know

Positive highlights

  • I like this champagne wedding dress, it's so charming...
  • Thank you for the great shopping experiences that you are providing me.

Critical highlights

  • The sizing is crap, the quality is crappier and the customer service is The Worst ever.
  • I requested a return on day 7 and they refused it because they say 7 days had passed, contrary to their return policy.
How would you rate TBdress?
Top Positive Review

“Wrong color”

Erika N.
12/2/21

I was very afraid to buy a dress online. Went to bridal shops tried on dresses but nine of them wowed me. The back of this dress is what got me so i ordered it. I ordered on november 5th and received it on november 30th. Im 5.6ft and 167lb in process of loosing more weight. I ordered size 14. Need some alteration because im not wearing heals and front top part also need to be more tight. My only complaint about the order is that i ordered ivory color and i received white that's why i give 4 star. I actually like it and won't be exchanging it. Very pretty and simple beautiful dress for my beach wedding and can't wait to wear it.

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Top Critical Review

“Poor quality and customer service”

Lucília L.
6/29/21

I ordered and took so long to arrive And when i did receive it looked nothing like the picture. It was poor quality, uncomfortable itching fabric. I immediately wanted to my money back and customers response it is unacceptable it took several emails until I got one reply but still did not get the refund me or at least send me the return address. My experience was terrible, I would never recommend anyone purchasing from this company.

See critical reviews

Reviews (7,326)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (410) wedding dress (186) shopping experience (167) return policy (43) order number (41) web site (38) return address (19) phone number (21)
luclial
1 review
11 helpful votes
June 29th, 2021
Verified purchase

I ordered and took so long to arrive And when i did receive it looked nothing like the picture. It was poor quality, uncomfortable itching fabric. I immediately wanted to my money back and customers response it is unacceptable it took several emails until I got one reply but still did not get the refund me or at least send me the return address. My experience was terrible, I would never recommend anyone purchasing from this company.

stephaniea1050
0 reviews
2 helpful votes
January 24th, 2022
Verified purchase

I'm Stephanie and my second time purchasing on this website, this is a trash one, dresses came poor fabric/ they toke 2 months to ship items, receive some of them in 3months/ and the rest of items have been sold out and they refund half of money said that I used discount. I never used any discount at all. Now it's too late I think to discuss with my bank. But I'll call my bank anyway.
Worst worst don't lose your time and money.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
shannons776
1 review
47 helpful votes
January 31st, 2021

I ordered a "Wedding" dress and it took over TWO MONTHS with their standard shipping to arrive to me. And when it did it looked nothing like the picture. It was poor quality, see through, and ugly. I immediately wanted to my money back and while I will say their customers service is responsive it took 50 emails and me paying my own return shipping to get my money back. My experience was terrible, I would never recommend anyone purchasing from this company.

Service
Value
Shipping
Returns
Quality
karenb1850
1 review
18 helpful votes
October 5th, 2020

Shoes are very cheaply made and didn't even come with laces. Shoes like this in the US might be $5, but these were $45. I would expect real soles, not something similar to foam for that price. I emailed requesting info to return and haven't received a response (it's been 5 days). Guess I'll be disputing with Visa. The shirts were poor quality as well. I didn't even take them out of the bag because they looked so cheap.

marym3479
1 review
19 helpful votes
March 1st, 2021

Save your money! This is a Chinese company. None of the supposed discounts are real. The quality of the merchandise is of the absolute lowest quality; cheap materials & poor craftsmanship, if you can even call it that. Black oil droplets on all garments. Just an all around nightmare! Please, please do not believe the photos you see or the fake reviews! I even paid to return the merchandise to China, never received a refund and Citibank did not stand behind me after 30+ years as a cardholder.

Tip for consumers:
Caveat emptor. Do NOT purchase anything from this seller!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
vanessab254
1 review
19 helpful votes
July 19th, 2020

I ordered this dress because it was in "sale" and looked super cute in the pictures. It took 6 weeks for the order to come and I'm very disappointed in the product. The material is super thin swimsuit type material and the overall quality of the dress is very poor. I am a size 6 so I ordered a medium. It is very tight. Definitely not worth the money. I would not recommend this dress or the retailer. The first picture is what the dress was supposed to look like. The others are what it actually looks like.

michellew567
1 review
68 helpful votes
February 24th, 2020

Customer Service will not provide information on how to return items, they will insist on giving you $10 off or a discount on another purchase. Very dishonest business practices. They refused to cancel my order after 30 days of not shipping the order then shipped it partially a week later and no refund for item not shipped. If you like the product then no problem but should you have to return they will hold you hostage and not allow it. Be Aware!

janined96
1 review
2 helpful votes
March 11th, 2022

Before purchasing wedding dress I messaged company and they advised was returnable. Dress was not as pictured or fit right so asked to return. They denied my return for weeks. Filed a complaint with better business bureau and then they offered me $130 from the $226 I paid if I returned. I returned 2 months again paying for shipping to China out of pocket for them to still not provide me a return. I've never had a more awful shopping experience especially as a new bride. Put a damper in my finances and spirit and I do not recommend this company.

Products used:
Nothing. Returned and still never refunded me. I lost product, return shipping, and product cost $226.

Service
Value
Shipping
Returns
Quality
eb378
1 review
7 helpful votes
April 12th, 2021

I just received my dresses ordered early January. Very poor quality and 3 dresses size was hopelessly small, one almost okay. Thin cheap material and almost looks like off cuts used to add on length. I had purchased a few years ago from them and the dress was lovely. Definitely won't go near them again as it is now CRAP.

Tip for consumers:
Don’t go near this company

Products used:
Dresses

Service
Value
Shipping
Quality
ecec3
7 reviews
85 helpful votes
June 21st, 2020

Although their website looked pretty shady, I took a chance and I ordered a shirt from TBdress anyway. One month after I purchased the item they finally got back to one of my emails asking about the shipment and provided me a FAKE tracking number. It turned out the item was never shipped and they do not refund people. It's a HUGE scam, they are thieves just like many other Chinese originated websites. Don't waste your money on these scumbags!

griffinc18
1 review
24 helpful votes
July 28th, 2020
• Updated review

Hey guys! About a week and a couple of days later, btw I didn't mean to put the pictures there with the email. Lol. So, as I said before tbdress said they were sending out another dress. Surprisingly, I did get a dress yesterday however it looks nothing like it did on the website. Very cheap and has cheap sequins attached that fall off and get all over you. This website needs taken down, please don't purchase anything from here.

DO NOT ORDER FROM THIS WEBSITE!
July 20th, 2020
• Previous review

I ordered a dress from here on February 11th, and it is now July 20th five months later and my dress never arrived. Mind you I payed extra money for shipping. I've emailed the team to get nothing in response! Just went to track the dress today and when I did the tracking number said expired, that there had been no movement on the package in months and that it must be lost? So, I emailed tbdress and after reading reviews I'm sure they will not reply nor will I get a refund

debw253
1 review
6 helpful votes
August 24th, 2021

I ordered a dress for my wedding, that based on their size chart, should have fit. It did not even come close! I messaged the company with my complaint. They replied that I should get it tailored to fit me. If I wanted to send it back, all they would give me is $85 for a $188 dress! I strongly urge you to refrain from buying from this company. Try JJ House instead.

Tip for consumers:
Run…don’t walk away from this site.

Products used:
I did not use their product. I will never order another thing from this company again. Buyer Beware!!!!

Service
Value
Shipping
Returns
Quality
annl404
1 review
10 helpful votes
December 18th, 2020

I ordered an item for my son for Christmas. I ordered well in advance, no last minute Lucy here. The tracking information provided is very vague, not helpful and queries to customer service just keep repeating their processing equation (also not helpful). The time to receive order is NOT clearly outlined and it is very misleading. I don't know what the actual item is like, but I'm not hopeful. Maybe get it before Christmas 2021.

triciat90
1 review
2 helpful votes
February 22nd, 2022

My order 10506162 is stuck in "generated" status over a year later. I've never received a response to my email inquiries. Calling is out of the question as they only provide an international dialing number instead of toll free. I'm totally disappointed! Buyer beware!

Service
Value
Shipping
minchn
1 review
6 helpful votes
August 23rd, 2021

I paid full price for a custom order dress. It came poorly made with stain spots and uneven fabrics on skirt, unwearable to my son's wedding. Contacted the customer service, lots of haggling, the last offer I received was 50% price already paid. Their return/exchange policy stated %100 customer satisfaction which was just a scam.

Tip for consumers:
Do not order from this company, there is no 100% customer satisfaction guarantee!

Products used:
Custom order dress

Service
Value
Shipping
Returns
Quality
jamicat1
1 review
2 helpful votes
July 30th, 2021

The dress that I bought from this company was nothing like I got. When I got the dress and asked the company for a refund they ask for pictures. So I sent them pictures. They sent a response back telling me that the dress was not the same and wanted to give me a $5.00 credit. And then told me I would have to pay for shipping. How is any of this my fault when the dress is nothing like I order.

reginar186
2 reviews
9 helpful votes
March 15th, 2021

I ordered a $174 dress. It arrived with an ink mark. Noted that they use stock photos! The return process is extremely difficult! The worst ever!

Tip for consumers:
Beware! Poor quality!!!

Service
Value
Shipping
Returns
Quality
eryns4
1 review
15 helpful votes
December 26th, 2020
Verified purchase

Placed my order December 15th it didn't even ship until December 22nd. No disclaimer on the "processing time" and no willingness to refund the $43 I paid for "expedited" shipping. Would NEVER recommend. This has been the worst ordering experience. And the responses I've received were hardly legible. Don't waste your hard earned money on this crappy clothing company where you can find the same things for cheaper elsewhere. I made this mistake so I'm warning you don't do it. Since I clearly won't be getting any kind of customer service from these people I'm writing my honest review on every platform I can.

Tip for consumers:
Don’t. Just don’t use this site or this company.

Products used:
Coats

Service
Value
Shipping
Returns
Quality
christinah501
1 review
0 helpful votes
April 23rd, 2020

Like the variety of options and very fair and good price points on everything. Beautiful Dress and cannot wait to wear.

gabrielleb45
1 review
43 helpful votes
February 8th, 2020

Nothing worse to say then they are scammers taking people's money and not answering emails and giving the money back or sending the item. I didn't buy much from them just one pair of shoes but they are pieces of $#*!s and this website and their Instagram page needs to be shut down immediately cause people are still trying to buy from them since they don't know. Its not fair to people it's $#*!ed up.

yadiral4
1 review
46 helpful votes
March 11th, 2020

I order my wedding dress and was told that it will arrived on time, paid expedited shipping and included a note and still didn't get it. I tried getting a refund for the order and they insist for me to wait 10 additional days and a $10 USD discount. Getting the dress after my wedding? How does that help? Very dishonest site and won't reply to message until weeks after. DO NOT TRUST! I'm still waiting for the refund and never got the dress...
Here is proof of the messages!

Tip for consumers:
DO NOT TRUST THIS SITE!!!!!!!!!

Products used:
NONE! I never got them.

Service
Value
Shipping
Returns
Quality
sharons787
1 review
3 helpful votes
November 20th, 2019

This dress was simply gorgeous. It fitted me perfect for my breast cancer gala. The color was amazing. I look forward to ordering more from you.

alexd926
1 review
0 helpful votes
February 10th, 2022
Verified purchase

Dress was very low quality, and looked absolutely nothing like the image that was displayed. I the dress has 1 layer of silk that was basically see-through then a cheap mesh material over that. When I called customer service to get a refund they told me I could keep the dress and they would give me 8 dollars back! (I payed $65) when I stated that I would like a full refund they said I could send it back and they would give me the proper amount but i would have to pay for return shipping. Overall I wouldn't trust this site. I was very disappointed.

Tip for consumers:
Don’t

Products used:
Dress

Service
Value
Shipping
Returns
Quality
jilliand29
1 review
22 helpful votes
May 24th, 2020

This site is a scam. Ordered the same pant suit twice as I never got the confirmation so assumed the purchase didn't go through and ordered a second time. The only confirmation I got was from DHL Express when duplicate orders were enroute and turned out shipped from China with no paperwork to allow for return. Net - I have two very cheaply made outfits that I would never wear and out $300 bucks due to this scam site

angelinal32
2 reviews
39 helpful votes
June 2nd, 2020

It has been well over 5 months since I order my dress, I paid $20 extra to have it expedited & still it never arrived. The event passed so I asked for a refund. Mind you there is no telephone number to contact them only via email. They finally responded about 3 months ago asking if I still wanted my order which I told them no & asked for my refund. Still nothing! Horrible site! Horrible service! SCAM! BEWARE!

Q&A (545)

Answer:

It really isn't. Trashy material. Company is a total scam

By Brendaleah B.
See more answers (22)
Answer:

All i could say is pick your poison. I did and i wasnt impressed or satisfied

By Brendaleah B.
See more answers (27)
Answer:

This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!

By Raina v.
See more answers (19)
Answer:

No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!

By a s.
See more answers (28)
Answer:

My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.

By Isabel A.
See more answers (18)
Answer:

There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.

By Jim F.
See more answers (14)
Answer:

They are a ripoff. You will be unhappy and probably lose your money like I did.

By Jim F.
See more answers (23)
Answer:

No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.

By a s.
See more answers (14)
Answer:

Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.

By Jim F.
See more answers (10)
Answer:

Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.

By Sean m.
See more answers (13)

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Typical questions asked:
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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

aaronl22
Aaron l.
Typically does not respond to reviews

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