I placed my order on December 12th and was told me order would ship in 2 days. It has been 1 week now and I haven't heard anything about my order. I called customer service but was left on hold for 30min. I used the chat method and waited another 25 min to connect with someone, only for her to say my order is being processed and cannot be canceled. Why can they not cancel my order if it hasn't finished processing? They are just a money hungry company that only want to sell and not satisfy their customers.

The House is great! There are many different brands with reasonable prices to fit your budget. I purchased an Oakley snow pants couple of months ago and I am quite satisfied. I went to Ski couple of times in Winter and the quality substantiated its reputation, Also the website is easy to navigate. Order process is straightforward. Shipping updates are on time. Keep it up!

Quick and easy. Great mobile site. It's definitely not 'red' like they claim online. More of a salmon or coral color. Great bindings though! The EST bindings are the way to go if you have an ICS Burton board. A little more pricy, but well worth it at the end of the day. Being able to make adjustments on the fly is ideal for me considering I'm an amputee. I was able to set my board up for a very comfortable ride.

These boots had some potential but the plastic used to construct the boot is weak sauce and the boot broke first time i fell. I had a bunch of broken plastic wrapped around my leg and was not pleasant. They have been dragging there feet on my refund for 3 months now so I'm giving them one star, Ive been skiing for 30 years since i was 3. I have never had a worse boot. Or promised so much by a website... I will look for my pictures of broken boot. Since it basically ripped in half.

Ya got some cool gear but ur website sucks ass. The amount of times the page does'nt load is gross. Checkout is even worse the whole thing glitches out makes me feel really comfortable putting personal info into that $#*!ty site (sarcasm). Did u pay a $#*!ed monkey to design your website? Rather go to zumiez any day over this ratchet website

Website runs fast, no registration needed, except for encountering some product mis-categorization (like women's product being categrozed as men's) and sometimes possible unverified product info (I was looking at a backpack that says on your website that it's water resistant. But on their official website, nothing was mentioned. Nor on the house's youtube promo video.)

Scam artists! If I could give 0 I would. Ordered a pair of snowboard goggles and they completely cracked and fell apart. Ordered a second pair and the same thing happened. Sent back the items for a refund and there was no communication for a month. I chased up and they said they can only offer a voucher.
Erika in customer service was absolutely useless.
Now will have to make a claim through PayPal or could lose over $100.
Please go to a normal shop for your items and not these online scam artists

Purchased bindings from the house
Purchased bindings from the house. They broke on the first day. It has been a nightmare trying to get a refund or replacement. The manufacturer won't do it because I purchased through the house and the house wants to send me a black toe strap for white bindings. This is a nightmare, ill never buy from the house again.

I purchased a pair of snowboard pants and jacket for my son. The jacket was too big and needed to be returned. I tried using the directions in the website but it continually said they had no such order number. Left 2 messages with their website messenger and never received a return email or message. I even tried calling customer service, only to wait 3o minutes one day and 45 minutes another on hold with no answer! I now have a $200 jacket that no one in my house can use! Soooo angry!

Shopping and viewing items was easy. I wish there was more detailed sizing information available. I had to utilize the product sites to determine fit. Checkout was a nightmare. Despite already having seen estimated tax, the page could not verify my address. I had to re enter the exact same information over 5 times until it would accept my order.

I ordered a jacket for a Christmas present and it was ripped. I contacted customer support through email a few times and NEVER received a response! Tried calling, and always said they were closed. Tried chat option and they were rude and no help. I ended up sending jacket back and reordering (paid 20.00 more than the first time) and STILL have not received an email or my refund. On top of that, I am being charged to ship the damaged jacket back!

They moved my shipping date to after the date of the trip on which I need the gear. I have called several times and held for over 20 minutes each time to exchange for items in stock or cancel my order, but no one ever picks up. I would steer clear of ordering from The House as they cannot deliver on time and will not even answer the phone to rectify their issues.

Thanks for the sales promotion. Looking forward to getting my products. Hopefully, they fit well and of excellent quality as I expect them to be.

I ordered a few Northface shirts for Christmas 2021. It said the package was delivered and I NEVER received the package! I tried to contact customer service several times and no one ever answered the phone. I let the phone ring for several hours and no one answered. Needless to say, I paid for something that I never received! The funny thing is that I ordered all of Christmas gifts online and received every package accept the package I ordered from The House! They suck!

Great sales! Do you guys offer military discounts? Only suggestion is allowing us to create an account to view past and current purchases.

I contacted CS twice, and chatted with a representative with no resolution to the issue I was disappointed with. Why have a coupon code if it won't work for the majority of items on the site? I spent a lot of time trying to get an answer. I would expect at least a little consolation. I'm not sure that I'll be back.

I was going to buy the Burton Baker 2-in-1 Gloves with you guys but found them much cheaper on amazon.

Also your product filtering tool on the left hand side of the page
when viewing all the snow pants
wasn't very user friendly.
I could only filter for one brand at at time and had to scroll to select the categories. It could be better

Placed an order on Black Friday 2020. Didn't get my items shipped until a few weeks later and when it arrived, one of the items was incorrect. When it arrived I immediately emailed them asking for the correct item and they promised they would ship it after I finally got through the automated responses to an actual person. Later, they sent me an invalid UPS tracking number. After waiting several weeks for that to arrive, I contacted them again at the end of January and they said that it's no longer in stock and they need to refund me. It's been 2 weeks since I was promised a refund and I still haven't gotten it. I'll never buy from this company again no matter how good the deal is. Their failure to ship product and repeated failures to fix their mistakes indicate that they just don't take customer satisfaction seriously.

My last 2 orders sat in your warehouse for 10 days for no reason before being shipped out they should have been here well before Christmas and didn't arrive until the 26th after I phoned 4 times at the time I qualified for free 2 day shipping and they put them on reg ground I've ordered a lot from you and would appreciate something done to make things right.

I can be pretty patient, but have my limits. In October 2020 I began shopping for winter wear for myself and my family. I came across an ad from The House and I took a look. I liked what I saw. Since that time I have purchased 6 coats, 2 pairs of gloves, goggles, and some base layer clothing. Everything I purchased was a good value and arrived in a timely manner. I tried to buy two more coats for my spouse who typically only gets a good fit with items that are tailored for petite sizing. When the coats didn't fit I returned them. The House signed for the items on Nov 30. It is now Jan 10 and I still don't have a refund. I have sent 4 emails to customer service which opened tickets... no reply, I have waited on hold so long I hung up. I have live chatted with an agent twice only to hear it is taking longer than normal. This week when I contacted them they told me it is in process and could take 30 days to show up on my statement. That is three times longer than their stated refund policy. Now I am going to have to contest the charges. What a pain! EVO, Back Country, Moose Jaw, Eddie Bauer, all processed returns and refunds within 2 days of a return. The House has some pretty big warts. You better make sure that the stuff you are ordering is going to work.

I have ordered winter wear 3 weeks back and they are yet to arrive. I called multiple times and they do not even answer and put you on hold. I emailed and no responded. I tried to chat and I was told it is being shipped for the last 4 days. I still do not have an answer as to when the order will be delivered. It is FRUSTRATING and very POOR service.

I splurged and ordered a $240 pair of Smith ski goggles - confirmed on the email receipt and all. However, I was sent a pair of $90 Quicksilver ski goggles. I have contacted customer service 4 times now over the course of 3 weeks, and I still have yet to receive a reply. I was also charged for the full $240, so they essentially robbed me. I will never use The-House again.

Discount code was not working and it showed three different tax values and final dollar cost. Live chat said to call sales or email. I did both, hung up on the phone after 19 minutes, no response from email as of yet.