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    Tinder

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Trustpilot
1.3 / 5
Corporate Values

Overview

Tinder has a consumer rating of 2.99 stars from 531 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Tinder most frequently mention customer service, fake profiles and phone number problems.Tinder ranks 14th among Dating sites.

  • Service
    52
  • Value
    51
  • Shipping
    22
  • Returns
    27
  • Quality
    47
Positive reviews (last 12 months): 16.9%
Positive
11
Neutral
1
Negative
53
View ratings trends
32
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Tinder customer service was no help whatsoever, told me to check my mobile connection or try again later.
How would you rate Tinder?
Top Positive Review

“Found my husband”

Crystal M.
5/14/21

I was literally online 5 mins and kicked off but before I caught sight of a gentle man and we clicked right away I created a new account we matched again and have been in love every since. If you tell people what you want up front and be very clear things work out thank you tinder for changing my smile life and am closer with god honestly. Thank you tinder this change my whole world for the better love crystal

See positive reviews
Top Critical Review

“Tinder is FAKE and I can prove it!”

Brettford B.
7/12/21

Tinder advertises 55 billion profiles. Planet earth has close to 8 billion people. Both of these facts are provided thru Google search You do the math. They banned my account bc I shared this revealing truth in my profile. This is why so many men can never find a date on tinder. We are all selecting fake profiles. Stop using tinder. It's making the sad people kill themselves bc how can every profile not respond back. This is why. Hey Tinder, quit killing people! Get rid of your AI. It's not helping in the long run.

See critical reviews

Reviews (531)

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customer service (14)
brettfordb
1 review
14 helpful votes
July 12th, 2021

Tinder advertises 55 billion profiles. Planet earth has close to 8 billion people. Both of these facts are provided thru Google search You do the math. They banned my account bc I shared this revealing truth in my profile. This is why so many men can never find a date on tinder. We are all selecting fake profiles. Stop using tinder. It's making the sad people kill themselves bc how can every profile not respond back. This is why. Hey Tinder, quit killing people! Get rid of your AI. It's not helping in the long run.

Tip for consumers:
Don't use this site if you're sad. It's designed to string you along w fake profiles.

Service
Value
Quality
tym67
1 review
21 helpful votes
June 9th, 2021

I downloaded the app two days ago. I have swiped right on at least 50 women. I have chatted/texted only 6. And of those 6, their all scams. Not one original woman that's serious about a date, or anything original. I have also accounts on Zoosk & Match.com and they are exactly the same. I will be stopping my subscription to these sites, and removing them from my phone and life. The world has gone to sh-t.

joeyz13
1 review
4 helpful votes
February 12th, 2022

For the men out there I suggest you don't waste your time unless you have nothing better to do. This site is absolutely worthless when it comes to results. I've probably tried contacting 500 women and only received two responses which of course at that moment would cost money to reply and I'm talking about five dollars for every message you send. They give you women to chose from but I guarantee that 90% are bots. Don't waste your time!

carlenas2
1 review
9 helpful votes
May 23rd, 2021

Tinder is full of a bunch of trash. Men acting like they are us military in Chad Africa on hope mission and need money for food & phone minutes. They have no class People get a job & a life. 3 of them in two days begging for money like the dogs that they are! Scammers I file fraud reports to stop them...

Service
Value
codyo46
1 review
27 helpful votes
June 17th, 2020

I subscribed to gold and within 3 days I was blocked from using the account, for what reason? As it states tinder is geared towards hookups but to me it seems there geared towards taking your money and running. Best bit is they say they won't allow an appeal. So they take my money block me and say nothing you can do about it. Great. You want my advise DO NOT GO GOLD! Bet they don't block people who don't go gold! Money greedy!

kristijanb
8 reviews
16 helpful votes
April 23rd, 2020

I've been using tinder for quite some time and I really enjoy it! I travel a lot and t's great way to meet new people as well, not necessarily to hook up, now that I am stuck at home it even lets me to change location to different countries for free, which is fun! Cool app

crystalm493
1 review
2 helpful votes
May 14th, 2021

I was literally online 5 mins and kicked off but before I caught sight of a gentle man and we clicked right away I created a new account we matched again and have been in love every since. If you tell people what you want up front and be very clear things work out thank you tinder for changing my smile life and am closer with god honestly. Thank you tinder this change my whole world for the better love crystal

casperg14
1 review
13 helpful votes
September 5th, 2020

Maybe I would keep using Tinder if I were to live 200 or 300 years. One day I switched to http://J4Dating.com -since I felt sorry for wasting my time so pointlessly on Tinder. Things turned around for me there and finally I had tangible results ( dates, real dates with real ladies, very good-looking ladies!).
It takes unbelievably long to find anyone real and genuine among fakes and scammers. I think the biggest problems of Tinder are its size (it's just too big) and greedy managers who want to string along their clients and take their money. It attracts way too many dishonest people: catfishers, gold diggers, etc. But Tinder managers do very little to prevent all this scam.

graced184
1 review
1 helpful vote
July 27th, 2021

Tinder is a $#*! company. It is literally "le creme de la $#*!" of all the dating apps. I have seen fake profiles on it, I have seen only people who want sex or hook ups, I have seen women prostitutes soliciting money and sex and yet here I am an actual person seeking a relationship who did nothing wrong but have normal photos and a normal profile and I get banned with NO explanation. Makes a ton of sense! NOT! Good luck Tinder. You suck!

Service
Value
Shipping
Returns
terryd284
3 reviews
8 helpful votes
October 11th, 2021
Verified purchase

I've used Tinder off and on for a number of years. In the last year, the site/app has taken a big turn for the worse. First, they've reduced the benefits to paid users and removed at least one from free users. All in a grab for your money.

The worst thing lately is the number of fake profiles. The sad thing is that they could easily be removed. The most common thing is for the scammers trying to get your Snapchat. The profiles are in one of 3 different formats. 2 of the 3 could EASILY be removed/blocked with 5 minutes of coding on their part. The profiles seemed to be created programmatically, and simply putting a CAPTCHA on the signup would greatly slow their creation.

How many of these are there? In my 50-mile search radius, there are as many as 100 of these in a single day. Most days are 30-40. Tinder apparently doesn't care since it does nothing about them.

I attached one example. It's a country code (shows up as a flag in the app), "SC" and the Snapchat, another country code, and a random word.

Save your money. Create a free profile, but don't get sucked into paying.

Service
Value
Quality
elvirai5
1 review
1 helpful vote
June 21st, 2020

Tinder was merely entertainment... didn't take it serious... was just to chat nothing more... then I met the man of my dreams... we have been together for a year and I've never been happier... he's from another state and was working in my city and we just happen to match. Would have never met him without tinder... what a blessing... point is... never know what's out there unless you are open to the possibilities. I'm so grateful

mc979
2 reviews
10 helpful votes
October 24th, 2020

They will ban you for no reason. The answer they gave me shows they have an amazing customer support. Here's a copied response when asking why I got banned:
Hello,

Thanks for following up. Unfortunately, we cannot provide any more detailed information at this time.

Please feel free to refer to our Terms of Service (www.gotinder.com/terms) or Community Guidelines (www.gotinder.com/community-guidelines).

keiths699
1 review
6 helpful votes
June 17th, 2021

Tinder today is a major SCAM. Misleading you into a basic membership which the infer gets you started I t just gets you in the door. See someone you like, want to send a message, pay an extra additional monthly fee. Got a like from someone, want to see who, pay yet another additional fee.The ignore bother age and distance requests you entered and many of the images and/people have been on the site for years They should be banned once upon a time it was the best app around. It's a damn shame

fredj177
3 reviews
0 helpful votes
August 13th, 2021

This app is basically all romance scammers nowadays. So Sad, It use to be a great app. I think they should start screening people and clean it up.

chelseap145
1 review
1 helpful vote
February 5th, 2022

I got banned permanently from Tinder about 8 months ago bc someone reported me because I called them stupid. What a cry baby! I couldn't believe it. I just watched the Netflix documentary Tinder Swindler and after all the things that man did to those people he scammed, he was allowed to get back on Tinder. I can't even find a way to appeal my profile. Tinder has double standards!

susannahs24
1 review
0 helpful votes
February 24th, 2022

Tinder didn't explain why my account was banned. Did disgruntled dates "report me" for dishonest/untruthful reasons, because I didn't go on second dates with them?

I didn't post anything that violates their policy, or do anything else unethical.

I guess it is also their policy not to tell people why they are banned. Maybe it's also because I didn't have a paid subscription.

Business going elsewhere.

Service
Value
Quality
colletteb8
1 review
10 helpful votes
November 12th, 2020

I was just swiping right as you do and accidentally matched with a man. He began to talk to me and I just explained that I wasn't interested in men. This upset him so he reported me multiple times for things I absolutely didn't do so now I am banned. I've tried contacting tinder support team many times, but they don't seem to care. Very upset for the lack of support from them.

veronicag189
1 review
6 helpful votes
September 27th, 2020

Tinder does not provide any customer service while banning and deleting accounts whenever they want. I wonder if there is a bot doing it randomly. And don't bother trying to find the reason why your account is gone, they will not reply. Doesn't matter if you are a paid or free member.

ewanm34
1 review
34 helpful votes
April 10th, 2020

This dating app caters to absolute bottom feeders and the lowest common denominator. Its users are a combination of fake/scammer profiles, transgenders, weirdos, and straight people looking for "a serious relationship". If you enjoy spending your time exchanging vapid pleasantries about absolutely nothing, then have at it. I personally needed a shower to wash off the slime after having used this app for one week straight. Save yourself the aggravation! Online dating is garbage! Go out and meet people in the real world!

tommyc157
1 review
2 helpful votes
June 14th, 2021

Having said that, it might be worth at least trying for a week or so, for free. I had no issues installing the app and using it (it's very easy to do, and I'm not a techie sort; and my profile was never randomly deleted, as some often complain about ~ I used it for a couple weeks for free). You do get some matches here and there, but you can't see who they are unless it's a double/mutual match. But, on the downside, to be honest it's probably over about 50% filled with (assuming they're all real users and not bots or spam or hijacked profiles of some sort) vapid 18-yr old to -late 20 something-yr old girls. Many of whom (at the moment at least; ie, June of '21) are still posting their main profile pictures wearing a surgical mask, and/or stating their vaccination status (ok, kind of understandable, that...) at the very outset of their profile. Followed by something like: "HMU on IG... or SC", etc. In short, if you're over, say, your mid to later-30's or so, or you're just not into all these app-types of things and social media in general (beyond perhaps having a FB page) you may not feel like you have all that much in common with many of these people using this app.

Verdict, for me = for free, it was -- almost-- fun (and sometimes even borderline hilarious) to scroll through and 'swipe right' on some people just to see if by random chance they might mutually 'like' you. But don't pay for it. And yes the very concept of simply discarding the entire person immediately ("swiping left") based simply on one or two profile pics alone, is incredibly superficial and shallow. But, wading in these kinds of waters (it's Tinder), with these --many of them at least-- airhead type millennials or Gen Z'ers, what do you really expect?

Value
jessieu6
1 review
23 helpful votes
February 3rd, 2020

Tinder was fine at first but quick you went down hill. For one you're locked into a membership basically. If you don't download their app then you don't get to enjoy the qualities. Also, for what ever reason I was completely banned. I had only made a total of 2 matches being on the app with in a few hours. They banned me out of no where and didn't tell me why other than I violated the guidelines. Which I did not. Bumble is a much better app and much better choices. I'm not happy with tinder and wouldn't want anyways.

artr45
1 review
4 helpful votes
July 28th, 2020

I was kicked off tinder and was unable to contact anyone as to why. I finally got ahold of someone who said they needed to look at my computer. They started a session and said it would take till the next morning. After getting another tech, I was shown that the tinder techs were actually infiltrating my computer and compromising it with trojan. They said tinder has tech support all over the United States. Can't trust this dating site

beatricer68
1 review
1 helpful vote
August 24th, 2021

A terrible experience down here, it would be better to invest your money into Crypto, Profit Option, com.
They will give you a better return on investment that those girls that lie a lot.
They turned to a center to deceive innocent and hardworking people.

rionr
1 review
9 helpful votes
December 12th, 2019

I paid for the tinder site boost or premium package. (Whatever it's called) I tried only swiping right for 2-3 weeks. I have received 5 matches. That just doesn't seem possible. I'm not hideously disfigured & besides a lot of people are, I only swiped right.
Something does NOT add up. I want my money back.
PS the pic I up loaded for credibility is me at my worst, let's just say I just woke up & took it, honestly.

ashleys1086
1 review
0 helpful votes
June 18th, 2021

Last year after going through 1 horrible marriage and a 4 month hospital stay I was on this sight and found this guy who I found very handsome. Now a year and a half later we are happily married and couldn't ask for any better. I'm loving my relationship that I found on tinder! If I could of ran back time this would of been done in the very first place. I'm thankful for this app and my wonderful husband that I found on tinder. Thanks tinder

Service
Value

Q&A (20)

Answer:

1 out of 1000 profiles may be real. I had one date, which was just one night stand and didn't go further on. But it took me so much time to get just a few replies. Then I thought that I should have some self-respect and stop losing my time. I joined a trusted site with profile verification and all that stuff https://j4l.com/402007 Things turned around for me there! I had several dates in one month and I found a woman I fell in love with! It's a matter of finding a dating site that verifies profiles and doesn't let scammers in.

By Bob B.
See more answers (3)
Answer:

It's a scam, like all these other sites. Maybe not as bad as other ones, but in the long run, you still get robbed.

By John D.
See more answers (4)
Answer:

It is free. Just keep in mind that most of the profiles are fake. You'll have to go through several hundred of them to have any hopes of getting in contact with a real person

By Kelly S.
See more answers (2)
Answer:

Yes. It's a scam. I test the sites and write reviews... it's full of Snapchat subscription girls and catfish.

By Jackie K.
Question:

Is it a scam?

Answer:

Tinder advertises 55 billion profiles while the census says there are close to 8 billion people on the planet. This feels like a con and possibly a scam. You be the judge. I just observe the facts

By Brettford B.
Answer:

You will review a thousand profiles before even 1 is a match so you decide

By Kelly S.
Answer:

No cost, just a lot of time so I guess that is a cost

By Kelly S.
Answer:

If you search online for 'android emulators' you can have google play up and running in no time

By Wil G.

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With 20 billion matches to date, Tinder is the world? ۪s most popular app for meeting new people.

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