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    Unique Vintage

Ratings On Other Platforms

Better Business Bureau
3.9 / 5
Reviews.io
5 / 5
Corporate Values

Overview

Unique Vintage has a consumer rating of 3.94 stars from 221 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Unique Vintage most frequently mention customer service, great quality and next day.Unique Vintage ranks 5th among Vintage Clothing sites.

  • Service
    44
  • Value
    40
  • Shipping
    41
  • Returns
    36
  • Quality
    39

This company does not typically respond to reviews

Positive reviews (last 12 months): 68.4%
Positive
26
Neutral
1
Negative
11
View ratings trends
21
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What reviewers want you to know

Positive highlights

  • After my shipment was delayed, i turned to customer service and they took care on the best side!

Critical highlights

No critical highlights yet

How would you rate Unique Vintage?
Top Positive Review

“GREAT CUSTOMER SERVICE”

Andrea B.
5/12/21

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

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Top Critical Review

“Absolutely terrible quality and terrible customer service!”

Auriel V.
4/26/21

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them! I attached pictures of what I order and a picture of the poor quality t-shirt they sent me as well as my email and their reply.

See critical reviews

Reviews (221)

Rating

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Reviews that mention popular keywords

customer service (92)
andreab898
1 review
1 helpful vote
May 12th, 2021

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

Service
Returns
heatherl362
1 review
15 helpful votes
May 27th, 2020

I signed up for the Dress of the Month Club at the end of April. Shipment was a little behind because of COVID19, but communication with customer service is EXCELLENT and they let me know they would be getting my first dress out shortly, even with diminished staffing.
I received my dress today and it was worth the wait! Beautiful, fit well, and great quality... and it's got pockets!
Super excited to receive my next month's dress!

debbiel535
1 review
0 helpful votes
January 14th, 2022
Verified purchase

I ordered Unique Vintage Plus Size Emerald
Velvet Nicola Swing Dress. And was having some issues with FedEx. And Gabrielle went above and beyond to get things on track for me. I contacted her on more then one occasion. And she got the answers for me and got back to me right away. And on a side note the dress was absolutely beautiful and amazing. I would definitely recommend these people.

Tip for consumers:
They are amazing and very helpful

Products used:
Unique Vintage Plus Size Emerald
Velvet Nicola Swing Dress

Service
Value
Shipping
Returns
Quality
evar124
1 review
0 helpful votes
October 9th, 2020

So they sent out the product in such a timely matter I didn't believe the email about it being delivered! But to my surprise yes! I got my item by the next day! Not I my this... but the quality of the pants is an amazing buttery softness and worth every penny! I will continue to purchase from them! They have a fast response to questions as well! Keep up the great work!

aurielv
2 reviews
6 helpful votes
April 26th, 2021
Verified purchase

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them! I attached pictures of what I order and a picture of the poor quality t-shirt they sent me as well as my email and their reply.

Products used:
None of the items they sent me were quality enough to keep.

Service
Value
Shipping
Returns
Quality
celag
1 review
0 helpful votes
March 7th, 2022

For starters I'm a plus sized person, and they have a lot of cute plus sized clothes. But the quality is horrible, I bought two things from this store. The first item was a dress, it has enough fabric, the item doesn't run small, but it hurts. It pinches and pokes, I know beauty is pain, but its ridiculous. The second item was a jumper, cute. But I put it on, and a button fell off. It was loose too! It's not like I was struggling to button it or it was too tight, nah. Gravity just took it and it fell right onto the floor. Also on both of the items I don't think they've ever seen a person with breasts before. I was able to fix them and make them cute, but if you want to buy from this place, but make sure you know how to sew.

Tip for consumers:
Know how to sew before buying.

Products used:
A jumper and a dress

Service
Value
Shipping
Quality
lorie194
1 review
0 helpful votes
July 9th, 2021

I love this place! The dresses are affordable, great quality. True to size. Huge variety. When ever I have had an issue, they helped me quickly, and professionally. Some of the best sales! I am so glad I found them. Some of my best dresses came from them. Thank guys! Where else could I get Frenchie's prom dress?! :). ( from Grease)

kaitlynt23
1 review
14 helpful votes
May 23rd, 2020

Quick response, excellent customer service, and excellent products! Thank you!

I accidentally ordered two of the same dress and emailed customer service and they got back to me and refunded in under a half hour. In a pandemic. Awesome.
Also I just ordered a bathing suit a month ago because... pandemic weight. And hot damn does it look good. I have ordered quite a few swing dresses and skirts as well over the years, just follow the size chart and you are good. Love you guys!

meganh296
1 review
0 helpful votes
November 4th, 2020

I've ordered a few things from Unique Vintage and every time I'm always pleased with it! Their clothes are really cute and great quality. Recently I had a little hiccup with the shipping and info and the customer service went above and beyond to help me! If you're on the fence about anything they have - just buy it! You'll be so happy.

dawnmariem5
1 review
0 helpful votes
May 20th, 2021

I had a great experience with my first time ordering directly from Unique Vintage (I was able to buy first hand from a local store of my home-city, but I don't live there anymore), and hands down Sylvie was amazing, and fast to respond. I really appreciated that, as I thought I messed up the order! (But I didn't so yah for me Lol!) so thank you! And can't wait for my order to arrive!

Service
cynthiaj822
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I have always been a big fan of Unique Vintage products. The style options, especially for plus sized individuals, are amazing! I recently placed a purchase online for a dress to wear at an upcoming event in a few weeks. I had selected an expedited shipping option for 4-6 business days, but quickly realized after my purchase that there would be processing time for my order, among other potential pandemic-related mailing issues that could cause some conflicts for me. I reached out to staff at Unique Vintage via email and asked if there was any way to upgrade and pay for quicker shipping to ensure the timely arrival of my dress. While their FAQ says that changes to the order cannot be made after payment processing and shipping, I received a quick response and was able to pay for quicker shipping while my order is still being processed! Many other sites would not have been so considerate, so I am very grateful. I really admire the quality of the articles that Unique Vintage offers and I cannot wait to receive my dress. I would recommend this business to anyone!

Tip for consumers:
Check the FAQ prior to placing orders.

Products used:
Maxi Dress

Service
Value
Shipping
Returns
Quality
blanchee1
1 review
25 helpful votes
March 10th, 2020

I wanted to return a dress that was stitched poorly (fabric bunched near the zipper which created a hump on my back when wearing the dress) but was told I couldn't return it because it didn't fall within their return policies. Their customer service is the worst I've ever dealt with. I was told that my body is the reason the dress doesn't fit right. Blaming the customer is the fastest way to lose one.

veryd163
1 review
4 helpful votes
September 2nd, 2020

I recently made my first UV purchase last week. I am getting ready for a beach vacation in two days. I purchased what I thought was two full set bathing suits, per the advertisement picture, but it turns out it was just bottoms. To my disappointment my purchase only included two bottoms and no tops. On the items I did receive only one had the original tags and the one that I would have returned did not have any tags to indicate that it was a new item and therefore makes the item unreturnable per their policy. I am very disappointed.

juliad267
1 review
0 helpful votes
June 10th, 2021
Verified purchase

First of all, I absolutely love their collections. Second, everything is fun and unique and designed with all body type in mind. The sizes are always accurate to the sizing chart, and the quality is great. I've ordered from them many times since I found them a few years ago, and I will keep buying for as long I can! Finally, the customer service is excellent; I received the wrong item with my last order, and since they don't exchange International orders, they gave me a full refund and told me to keep the item to do as please. Another time I purchased a gift card for a friend not realizing we couldn't use it on international orders (were Canadian), and they refunded me immediately with no hassle at all!

Tip for consumers:
Always check the sizing chart! They have various brands that each size a bit differently!

Products used:
Shoes, skirts, dresses, shorts, swimwear

Service
Value
Shipping
Returns
Quality
annef389
1 review
0 helpful votes
July 1st, 2021
Verified purchase

I love shopping at Unique Vintage. The clothes are not crap, they are really nice. Their return policy is generous, easy and quick. I had some issues getting into my account and a customer service rep helped me really quickly to get back in. Great clothes, great service.

Tip for consumers:
Might have to get multiple sizes to find the right one, easy returns

Products used:
Dresses, shoes

Service
Value
Shipping
Returns
Quality
carlyj37
2 reviews
0 helpful votes
July 9th, 2021
Verified purchase

I needed a skirt for a funeral, and thought, UV will probably have something! I placed an order last week, for in-store pickup, and was surprised to learn that they were moving locations, so my item wouldn't be ready nearly as soon as I had thought (this was my fault - I missed the notice!). Anyway, Liz and her team were absolutely wonderful. They were able to make sure my items were sent over to the new location for me to pickup before the funeral, and with time to spare. A wonderful experience.

Service
Value
Shipping
Returns
Quality
jemmah8
1 review
1 helpful vote
January 30th, 2022

So this website is a scam. They are selling a pair of jeans that are made by a company called Princess Highway here in Australia for $170 when you can by the original ones for waaaaayyyy less than that! What an absolute joke. Do not buy here!

paigem161
1 review
2 helpful votes
June 27th, 2021

So Unique Vintage's website is FULL of cute items. However, I think it is ridiculously overpriced for made in China quality. I'm disappointed over and over on how poorly made their clothing is. I'd say it's on par with Walmart quality. Their return policy is not the greatest and takes a long time. If I want to spend some money on a pretty vintage-style dress, I go over to pinupgirlclothing.com and pick out something lovely that is EXCELLENT quality, and is also owned and made in the USA.

miag75
1 review
0 helpful votes
May 3rd, 2021

I don't normally write reviews but the customer service I received from Sylvie was excellent. Twice I dealt with her on the phone. The second time I called in about my order she actually remembered me! She was very kind and professional. Thank you Sylvie!

pennyh105
1 review
11 helpful votes
May 26th, 2020

I love this shop! I have been ordering from them for years & always have the best experience. Recently, I bought an item that did not fit, and despite the pandemic & that the item was final sale, they still worked with me to get the proper sized item - I can't say enough wonderful things about this store! Whimsical, beautiful, stylish, timeless.

leahc280
1 review
0 helpful votes
December 24th, 2021

Although I've read negative reviews about their customer service I've never had to deal with them. I would recommend ordering one size up since their clothes seem to be slim cut. However, that being said, I have loved everything I've ordered from them! Definitely take advantage of their payment plans too.

alexandrab241
1 review
0 helpful votes
June 9th, 2021

I love the style of clothing offered and I always keep trying but every single item I've ever bought from them, with the exception of the Hell Bunny line they sometimes carry, their clothes fall apart or look horrible after 1 or 2 wears. I wish it weren't so.

Service
Value
Shipping
Returns
Quality
brittanyh300
1 review
0 helpful votes
May 20th, 2021

Had some issues with shipping (a 2-day shipped item was lost by FedEx). Lexi B. Helped me tremendously! She squared away everything in a timely manner. Thank you so much!

Tip for consumers:
N/A

Products used:
dresses, shoes, and belts.

Service
Value
Shipping
Returns
Quality
jessikak3
2 reviews
0 helpful votes
November 29th, 2021

The prices are fairly high, but I figured it meant I would get high quality items, but that is definitely not the case- and the shipping is very overpriced, since they use the slowest and cheapest shipping method they can, so it took a VERY long time to arrive. Also I'm pretty sure the ‘customer service' if you can call it that, is actually a bot.

Products used:
Pants, shoes

Service
Value
Shipping
Returns
Quality
lorio136
1 review
1 helpful vote
August 1st, 2021

I was thrilled to have such a wonderful on-line shopping experience at Unique Vintage! I was looking for vintage one piece swimsuits and found a huge selection. There were so many cute suits that I couldn't decide and I ordered four of them! By subscribing to the newsletter I also received a percentage off of my first order which is great. I had questions about my order and emailed customer support. I received a response in a very timely manner from Sylvie who answered my questions and provided good information. She was very personable and kind! She made me feel valued as a customer! I like that UV has a customer rewards program, too. It's nice to receive an incentive for shopping. I'm going to be exploring the site for other unique items. A huge THANK YOU to Unique Vintage for a great experience and I look forward to shopping with you again!

Service
Value
Shipping
Returns
Quality

Q&A (16)

Answer:

Hello Crystal, We carry a fabulous array of retro-inspired frocks from an assortment of top pin up designers and all with their own sizing chart. It is best that you compare your own measurements to the sizing chart we have listed. The sizing is true to the sizing chart listed! Here is a link to help you take your measurements, so that they can be compare to the items sizing chart. https://www.unique-vintage.com/pages/dress-sizing-guide Sincerely,

By Sarah V., Customer Service
See more answers (3)
Answer:

Hello Darling! Please use the easy return link below, to help you get your return started. The return instruction are on the back of your packing slip or on our website. https://www.unique-vintage.com/smartreturns/ You will need your reference number and last name. Please follow the instructions provided. You will be printing out 2 papers, one is your return label that goes outside the box, and the other is your return invoice. Please make sure that you save the tracking number so that you can track the progress of your package. RETURN POLICY Items must be post marked within 14 days of the original delivery date. Items must be unworn, with all tags attached. Any returns post marked 15-30 days after the original delivery date will receive store credit only. Final sale items are not eligible for a refund, exchange or store credit. No exceptions. Shipping fees are non-refundable. If you have any questions, please see our full shipping & returns policy, take a look at our FAQ or contact our customer service. Thanks,

By Sarah V., Customer Service
See more answers (2)
Answer:

Absolutely! Shipping is slowed right now due to COVID19, but they have excellent customer service that answers your emails.

By Heather L.
See more answers (2)
Answer:

They charged my cc and three days later they sent an e mail telling me the dress I was expecting anytime is out of stock. I had to tell them I didn't want a different dress.

By Darcy b.
See more answers (2)
Answer:

YES! All the dresses I've purchased from Unique Vintage have been of Excellent Quality! Their customer service is also fantastic, so if you have any concerns about an item, just contact them. I've been a satisfied customer for several years & love that I'm not wearing what everyone else is wearing - truly Unique!

By Karissa B.
See more answers (2)
Answer:

Yes! Depending on the circumstances, shipping fees may apply.

By Jennifer R.
See more answers (2)
Answer:

Hey Jess! All online orders are shipped form Burbank, Ca! If you are local we have a brick and mortar store you can visit! You can order Burbank Store Location: 2013 W. Magnolia Blvd. Burbank, CA 91506 818.848.1540 Store Hours: Monday-Friday 11am-7pm Saturday 10am-6pm Sunday 12-5pm

By Sarah V., Customer Service
Answer:

Hello Aisling, Thank you for contacting UV! We offer two shipping methods. Please make sure that before you place your order that you change your Country setting on our website to be given the options below. The prices will be determined at check out, and you will be supplied with quotes before you check out. You will also supplied the opportunity to prepay your customs, but can opt out if you like. If you choose not to pay in advance, when your package arrives you will be sent a bill by your local customs office. DHL Global Mail: 8-14 Business Days. DHL Express: 1-5 Business days. Sincerely, Alex

By Sarah V., Customer Service
Answer:

Hello Sandra, Thank you for contacting Unique Vintage. All our orders have a 48 hour handling time before shipping, unless otherwise stated. However, the shipping time depends on the shipping option chosen at checkout. We have a few different options that all vary in cost, these live rates are made viewable in your shopping bag, as well as checkout prior to completing your order. You will require Overnight shipping, but we do recommend that you call or live chat us, to ensure timely delivery. Our handling times, might not allow for a Monday delivery, please give us a call so that we can make that happen! Sincerely, UV

By Sarah V., Customer Service
Answer:

Hello LouLou! Here are the specific feature on the wedding dress you are interested in! Imported 100% Polyester Dry Clean Only Back Zipper/Double Hook Molded Padded Cups, Soft Underwire, Fully Boned Lined, Tulle Material Has No Stretch Let me know if you need further assistance. Thank you, Alex

By Sarah V., Customer Service

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Looking for vintage-inspired pieces for your special event or any day? Fall in love with great options from UniqueVintage.com. FREE SHIPPING over $150.

Company Representative

alexr149
Sarah V.
Customer Service
Typically does not respond to reviews

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