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    Vbridal

Corporate Values

Overview

Vbridal has a consumer rating of 4.39 stars from 146 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Vbridal most frequently mention customer service, wedding dress and good quality.Vbridal ranks 17th among Wedding Dresses sites.

  • Service
    30
  • Value
    32
  • Shipping
    26
  • Quality
    27
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11
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What reviewers want you to know

Positive highlights

  • The most pleasant thing to mention is the considerate customer service here, they act promptly and positively.
  • I ordered a A-Line/Princess wedding dress with Vbridal and the dress i received yesterday was very beautiful.

Critical highlights

No critical highlights yet

How would you rate Vbridal?
Top Positive Review

“Expectations exceeded”

Rachel B.
7/11/16

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

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Top Critical Review

“MAJOR SCAM! AVOID THIS COMPANY!”

Joan H.
4/4/20

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

See critical reviews

Reviews (146)

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Reviews that mention popular keywords

customer service (25) wedding dress (24)
rachelb89
1 review
38 helpful votes
July 11th, 2016
Verified purchase

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

cathyw31
1 review
2 helpful votes
July 10th, 2016
Verified purchase

Ordering went smoothly - change needed to measurements successful!
Staff replied to emails promptly. Tracking shipment interesting to see where dress was coming from, little delay in receiving it/confusion as we were away and mail was not delivered, no notice left - so tracking very helpful!
Dress is lovely! As I expected! Can't wait to wear it in August for my sons wedding.

linab5
1 review
2 helpful votes
March 19th, 2016
Verified purchase

I ordered a A-Line/Princess wedding dress with Vbridal and the dress i received yesterday was very beautiful. The quality was pretty upstanding and the manual work done with a lot of care. Client service was very helpful and all my requirements (im not an easy client) have been taken into account. The team gave good advice on the right petticoat for me and always was fast in replying to my emails. Thank you Vbridal for such a lovely wedding dress!

Service
Value
Shipping
Quality
corinneh7
1 review
12 helpful votes
July 15th, 2016
Verified purchase

Dear Vbridal, I've received my dresses yesterday, just 3 weeks after ordering - 1 wedding robe and 1 party robe. I'm absolutely impressed about your service, great quality of the lace as well as the fabrics and both dresses are suiting me perfectly since I've ordered customs size! Stunning!
For sure I will recommend you to all my friends and I've even just ordered an additional Party robe:)
Would wish other companies would take you as an example of what a good service looks like, impressive really!
A pleasure to be your customer!

shulerb
1 review
26 helpful votes
August 5th, 2016
Verified purchase

I received compliments on the dress at my daughter's wedding. I was, however, disappointed that the dress was not as presented in the photo. The netting on the upper portion was white and not nude or a skin tone. You should inquire the customer what color netting they would prefer. The dress was still pretty and fit me very well. All those I have contacted with your company have been very professional, but there seems to be a slight language barrier at times.

natalyb3
1 review
26 helpful votes
April 13th, 2016

Of course this isn't going to be high quality so don't have your expectations to high. I had a sequin bridesmaids dress custom made and it turned out gorgeous. I paid $150 that could of been $350 if I would have ordered it from another website. There customer service is outstanding! They helped me find the dress. I recommend risking it if you are on a budget.

joanh261
1 review
18 helpful votes
April 4th, 2020

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

susans320
2 reviews
3 helpful votes
April 5th, 2017

My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick. Very happy!

elsal6
1 review
1 helpful vote
February 18th, 2016

I have done some research for this website, and I had to admit my worries of this shopping experience. Luckily, I'm more than satisfied with the final result.

The dress fits well on me and the fabric doesn't look cheap or something. I love the dress and now I am extremely happy with my choice.

Very likely I'll do some other purchase here in the future!

Tip for consumers:
You are suggested to contact the customer service and get more info about the dress you like. After doing the research, you can be more sure about the result you'll get.

Service
Value
Shipping
Quality
annas169
1 review
2 helpful votes
August 6th, 2016
Verified purchase

I bought two dresses. Both stunningly beautiful. Hand-tailored, top-of-the-line fabric. Took them to my local seamstress for minor alterations for the perfect, custom fit. When buying, take your measurements, and the size from their sizing chart that fits closest. Then take to a local seamstress for your final fitting (if necessary).

I truly look forward to wearing my dresses. One for my upcoming marriage- wanted simple, elegant, knee-length, pink. One as a guest at a wedding, same day.

I've already referred VBridal to my family and friends!

candyj5
1 review
2 helpful votes
July 9th, 2016

I was having a hard time finding a dress for my daughter's wedding and feel in love with a dress on the Vbridal site. The whole experience was great. One of their reps chatted with me to help make sure I knew exactly how to order. They asked for precise measurements and even contacted me when one of my measurements seemed off compared to the others (and they were right - I'd measured wrong. Creation and shipping were actually a little earlier than anticipated and the whole result is a beautiful dress that I'm going to feel very confident in.

jamieb564
1 review
0 helpful votes
September 22nd, 2020

When I got the dress it was so heavy and so long I couldn't even wear it. When I tried to return it nobody will respond to me and its been over a mth

tinal66
1 review
2 helpful votes
May 30th, 2016

Tailor made dress delivered in good time. Excellent customer service via email and live chat. Beautiful dress with lovely detail. Would definitely recommend and use again. Well done - I am hard to impress and you managed!

lynnb75
1 review
3 helpful votes
July 9th, 2016
Verified purchase

1st class from start to finish
Great communication
Easy to do measurements
Fast shipping
And most of all... A beautifully made dress.
So so happy thank you
I will definitely recommend this company

haidya
2 reviews
0 helpful votes
April 8th, 2017

It was a great experience. The quality of their products more than perfect and their prices are the cheapest comparing with others. I recommended them to all my relative, friends and family. They are the best.

rosariam
1 review
0 helpful votes
December 28th, 2015

I ordered my evening dress for my party here and i do not regret it. I ordered a long principessa dress with elegant beads. It was so beautifully made. The workmanship was excellent. I received much more compliments at the party than last year. People kept asking where I bought this fantastic dress and I of course had recommended Vbridal. Thank you so much for making my night special! I felt like a real princess. :)

annab247
1 review
4 helpful votes
August 24th, 2016
Verified purchase

I bought this dress for my sons wedding on the 20th August 2016, when it arrived I tried it on immediately and it fit perfectly the colour grape was so beautiful, the material and the making was of high quality. I would recommend this site to everyone and anyone I no. Thank you so much i received lots and lots of compliment from everyone at the wedding.
Thank you once again
Anna

anital27
1 review
31 helpful votes
September 29th, 2016

I finally received my wrap. I am not happy with this company as far as communicating with me other than this chat portion. I sent several messages and even logged a ticket and never received any comment back from anyone. This is very very poor business. I will never buy from here again and I will be sure to log a complaint with the better business bureau and will be sure to let everyone I know never to buy from this site.

amberl47
1 review
0 helpful votes
March 3rd, 2016

This is really a great shopping experience here and the dress received is fabulous! I was recommended by one of my friends, and definitely I'll recommend my other friends to shop here. Before the purchase, it is better for you to contact the customer service for some color and size problems. After the communications, I really got an amazing dress in my favorite pink color and the size fits perfectly. Also the quality of the dress is amazing and the fabric is nothing cheap. Thanks to Vbridal for such a perfect dress!

Service
Value
Shipping
catherinew33
1 review
0 helpful votes
January 25th, 2016

My first attempt to shop here, and definitely it won’t be the last. Here you can get the best-designed dress with affordable price. I used the dress for the family gathering, and all the girls loved the dress. If you wish to make your first purchase through Internet, I recommend you use this website to be the most satisfied. Greatly recommended!

Service
Value
Shipping
Quality
lydiac17
1 review
1 helpful vote
November 5th, 2015

My experience with Vbridal is also very good. My dress exceeded my expectations based on the price. NOT cheap at all. I was worried about the quality of the fabric, especially the lace. But it turned out to be great. And the customer service was very helpful. All my questions were answered fast. When I had a problem tracking my order, they helped me fix it. Will definitely order again from them. Can't wait to wear my beautiful dress...

claireq1
1 review
2 helpful votes
July 22nd, 2016
Verified purchase

I ordered my dress on July 3rd and it arrived on July 19th. Very impressive. Then I opened the parcel, and when I tried on the dress it fitted perfectly, as though someone came to my house and measured me. The stitching is perfect and the fabric has a weight that means that the dress hangs beautifully. The lacework is stunning especially at the cuffs and hem. The beading around the bodice is perfectly done. I can't fault this dress and the service I received.

julied53
1 review
1 helpful vote
December 22nd, 2015

I can only rate the customer service now because my friend's wedding was canceled and I ended up not ordering anything. The customer service was very impressive. I asked a bunch of questions before. All of them were answered quickly and politely. I also received professional suggestions on how to choose the most suitable dress. Now I am looking for a dress for my cruise next year and will order here soon. Wish me luck!

hayleyl8
1 review
2 helpful votes
June 8th, 2015

I must say I am very happy with this purchase. My wedding dress is very beautiful. The workmanship is good and the fabric is fine. However, the customer service is outstanding. Responses are always fast, efficient and polite. I accidently sent wrong measurements but luckily they noticed and contacted me. Thanks to their work I had the chance to correct my mistakes and now have a dress which fits like a glove. Thank you very much! Highly recommended!

Service
Value
Shipping
helenea2
1 review
1 helpful vote
July 18th, 2016
Verified purchase

The dress was very nice, good quality and looked very much as the picture. The skirt was somewhat seethrough though and I would recommend adding some extra layers too it. It could be helpful if they would also recommend a good petticoat.

Vbridal was very helpful when I got a high customs fee. They gave me back 30% of the customs fee in cash and 70% as a coupon. I would recommend this site to others, no doubt about it.

Q&A (96)

Answer:

The one I ordered wasn't nothing like the one I seen on the site. It wasn't the color or the dress.

By Giselle J.
See more answers (16)
Answer:

Dear Monica, We just checked for you. Since you have already contacted the customer service, please rest assured that they will do their best to assist you. A reply has already been sent to you. Please do not worry. Have a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust
See more answers (2)
Answer:

Dear Charlotte, Sorry that we just joined SiteJabber recently so we were not able to answer you earlier. We are situated in Asia. About customs costs, you may consult your local customs office to get detailed information. Meanwhile, customer satisfaction is our top priority so we are providing an insurance FOR FREE now. If you have not ordered yet, we highly suggest that you take advantage of it. For anything else, we are always here. Thank you for your interest and wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust
Answer:

They sell exactely what you see. The quality its amazing. I was also concerned about it given the prices but its very good.

By iuli a.
See more answers (4)
Answer:

Dear Miriam, We only use fabrics of good quality. Please rest assured. The reason why we can offer such good prices is because we have direct links to the manufacturers. Therefore, the expense saved from the middleman can be used to guarantee the quality of our dresses and offer better prices for our customers. We also offer fabric swatches for you to check the quality and colors of our fabrics. If you are interested, please go to http://www.vbridal.com/Fabric-Swatch-r1705 to check them out. Last but not least, please accept our most sincere apology for the late reply. We hope it will be helpful. Best regards, Vbridal

By Vbridal V., In Love, We Trust
See more answers (3)
Answer:

Thank you for contacting. Please be assured that our products are made with high quality. We have our own factories and all the items will go through a series of strict production and inspection. Lease contact us via service@vbridal.net if you need any further assistance.

By Vbridal V., In Love, We Trust
See more answers (2)
Answer:

Thank you for your inquiry. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html Thank you for your attention.

By Vbridal V., In Love, We Trust
See more answers (2)
Answer:

Hi Susan, Thank you for your inquiry. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. As all of our dresses are manually made from scratch including standard size dresses, so please check the color and size chart before you place the order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html Kind Regards, Vbridal

By Vbridal V., In Love, We Trust
See more answers (2)
Answer:

Dear zainab, If you have ordered or plan to order soon, surely you can get your dress before January 28. When you have placed the order, you can inform our customer service of your order number and deadline, then we will take care of this for you. Please do not worry. Meanwhile, we would like to remind you that our size chart may differ from your local one. To make sure that your dress will fit, please refer to our size chart first. For any other questions you may have, please feel free to contact our customer service via email or Live Chat. Wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust
See more answers (2)
Answer:

Dear Selma, Thank you for your interest in us. The shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. You can place a test order to check it. Simply add the items to cart and click Proceed to Checkout. Then you can see how much the shipping cost is. As for how long it takes to arrive, different products need different preparing periods. You may check the specific tailoring period on the corresponding product page. For dresses, currently it normally takes 15-18 days to make wedding dresses, and 13-15 days for other dresses from the day you place an order. The fastest shipping - expedited shipping takes 3-6 days for the shipment. If you need it in a shorter period, please do not hesitate to contact our customer service. We will specifically check whether we can accelerate the process for you. Thank you again for your question. Wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust
See more answers (2)

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About the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.

Company Representative

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Vbridal V.
In Love, We Trust
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4.4
134 reviews
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