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    Vera Wang

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.2 / 5
Corporate Values

Overview

Vera Wang has a consumer rating of 4.74 stars from 172 reviews indicating that most customers are generally satisfied with their purchases. Vera Wang ranks 37th among Wedding Dresses sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Quality
    2
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Vera Wang?
Top Positive Review

“Love it”

Jera G.
7/23/20

I actually adore this brand, cannot really afford their produce but i like to create pieces inspired by their style.

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Top Critical Review

“Disappointed”

Joy W.
5/19/20

Bought a Vera Wang multi coloured windcheater recently, wore twice, already balling down arms and sides. Washed it, was worse, balling all over. Very disappointed with product. Bought from Harris Scarffe Shepparton.

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Reviews (172)

Rating

Timeframe

Other

jacquelyni1
3 reviews
39 helpful votes
November 9th, 2017

Need there be a comment? Excellent across the board. Service, product, prices (whoa mama). They say you get what you pay for... well these prices gimme gimme gimme my treasures!

joyw154
1 review
13 helpful votes
May 19th, 2020

Bought a Vera Wang multi coloured windcheater recently, wore twice, already balling down arms and sides. Washed it, was worse, balling all over. Very disappointed with product. Bought from Harris Scarffe Shepparton.

jerag1
4 reviews
1 helpful vote
July 23rd, 2020

I actually adore this brand, cannot really afford their produce but i like to create pieces inspired by their style.

johns1611
7 reviews
21 helpful votes
January 27th, 2017

Little on the pricey side, but you get what you pay for. Been a customer for many years and have never been disappointed. Sticker shock, yes.

cherylb853
1 review
0 helpful votes
September 17th, 2020

But shirt and get it home fit good till wash it went out of shape and was not same size after the correct wash.

gemmac55
1 review
0 helpful votes
November 21st, 2020

I purchased a Vera Wang wedding ring for my wife almost 3 years ago from Zales at a purchase price of roughly $4,500. Since purchasing, I have had to have this ring fixed for a missing sapphire 4 times. Zales then replaced the entire ring for a new ring-same style-but new. We had to wait 16 weeks for that ring while my wife continued to wear a broken ring. We finally received that ring in June. Then, come October, low and behold, my wife's sapphire falls out AGAIN. We have not made it 3 months without a sapphire falling out of her wedding ring since we purchased it. Now, Zales is saying they can order us a new ring, at a price of $450 to cover the cost of the lifetime warranty-which I already have. They won't do anything else. So my choices are, keep a broken ring, or pay MORE money to replace the existing ring. I understand Zales is the seller; however, it is not Zales that produced this ring, and therefore not their responsibility to make things right with the customer. I am highly disappointed and frankly irate at the poor quality of this design. Including travel time to and from Zales to drop off and pick up a ring 5 times, the price of the ring AND interest on the ring that I have been paying even though I don't have a fully intact ring, I am out over $6,500. This is unacceptable.

lorib108
29 reviews
44 helpful votes
December 21st, 2017

I have bought a couple of items from this company and as all made as quick as they can get them out the stitching was all over the place up and one side was longer

medgeh
1 review
1 helpful vote
July 10th, 2020

Please do not waste your money. This not true to what it looks like in the pic on the site. I bought the top in large I had to give it away to someone much smaller than a large. Not very happy at all. I should have listened to my roommate's recommend to buy from mileyshouse.com.

omkarg2
3 reviews
0 helpful votes
August 23rd, 2019

This is very good site. I would like to keep up my business with this site. Tarinbinevdha kay vishay nain. Eknnumnsite haybtevdha chalychan konnhay apn bhava jevlas kayna

larhetanr
7 reviews
14 helpful votes
March 24th, 2015

When you get ti vera Wang, nothing ever looks the same. I love how the dresses appear so perfect. I almost cried seeing my sister in hers.

ralphc110
1 review
0 helpful votes
October 4th, 2019

Better than alibaba as I can use my amex card with all merchants and collect points and better piece of mind with the buyer protection just love it i will be useing it a lot more. Thanks hesimple

dianas97
6 reviews
26 helpful votes
October 22nd, 2016

Vera Wang creates fantastic feminine dresses for different occasions. You can find here daily dresses, evening gowns, anyhing you like. When i am looking for something special, i choose Vera Wang.

Service
Value
Shipping
Quality
davida1684
1 review
15 helpful votes
January 7th, 2020

Vera Wang, seems to be a ghost, there is no way to contact her direct, all contact has to be through her resellers.
I purchased some Vera Wang bath sheets, I loved the colour and the feel.
However they don't wisk away the moisture so you feel as if you are trying to dry yourself with a wet towel, this doesn't improve with laundering.
It doesn't say 100% cotton, but instead claims "composition: Cotton" but do they mean "Composition Cotton" they are different things. I contacted the retailer, who didn't know the answer, only Vera Wang knows, but she/he or they don't provide any direct contact details.
My advice, veer away from Vera Wang

heatherl36
6 reviews
44 helpful votes
September 4th, 2015

If you can afford it, there is just no better designer. Their boutique is fabulous. I only wish you could do more online.

Service
Value
Quality
joannep112
1 review
13 helpful votes
August 23rd, 2019

Problem with a pair of Vera Wang slippers. I called to explain after one month the slippers fell apart from heel to toe the whole side opened up on one slipper being worn on a carpeted floor. I told the Vera Wang employee and she transferred me to a Kohl's helpline after telling her that I purchased the slippers from Kohl's. I then wrote a letter to Ms. Peggy Eskenasi, President explaining everything. I never received a reply to my letter. I think their customer service has a lot to be desired. I do like their merchandise but oh boy if something goes wrong don't go to them for help because they don't give a darn about the customer.

mariap181
1 review
10 helpful votes
October 30th, 2017

My fiancé bought me a Vera Wang engagement ring & in 3 months we already lost a diamond. Too expensive to be loosing diamonds so quick:-/ Kay's Jewelers said it would take 2 months for me to get it back once the diamond has been replaced. It took 3 months to get it in the first place due to it being special ordered. I'm not happy:-( I expected better quality.

jacquiek1
3 reviews
11 helpful votes
September 21st, 2016

I love Vera Wang products though they are quite pricey but quality is unbeatable!

marieg57
1 review
16 helpful votes
May 15th, 2017

I have multiple pairs of shoes. The first pair I bought I fell in love with! So I went and purchased more shoes of course. However, after wearing the shoe 2 times the heel broke. I didn't make a big deal out of it. It was almost 2 weeks I had the shoes so I exchanged them for the same pair. Day 1 of wearing the exchanged pair and the black piece at the bottom broke off exposing the metal piece. I became a little annoyed at this point. So I exchanged them once again. Only to take them out of the box, put them on, walk into my kitchen to pour a cup of coffee before heading out the door and the black piece on the heal brakes yet again! I have been trying to contact customer service for several weeks. I am unable to wait during the work day so I have sent 3 emails giving the description of the show and the persistent issue I have with the model. It's been weeks and I have not heard from customer service. I am disgusted with this company. So this evening! Guess where the heels have been placed. In the Trash wear they belong! I am typically obsessed with Vera Products. Today that has changed. I'm thankful my husband hasn't replaced my stolen wedding ring with the Vera love collection ring. Had I not just washed this Vera bedding I would have returned it. I have never been so disappointed with a product.

stuartt4
3 reviews
26 helpful votes
January 23rd, 2015

I wouldn't know personally but I see the look on my wife's face when she walks into one of these stores. Hard to imagine a better place to get a wedding dress if you're rich.

kimm40
23 reviews
42 helpful votes
March 7th, 2016

What a mess. I loved the website and loved the clothes... Prices could be better. I got the wrong item in size way too big

adivae
3 reviews
26 helpful votes
October 6th, 2016

Vera Wang is truly exceptional when it comes to shopping for wedding dresses. I had truly an amazing experience with them. The minute you walk in, you go upstairs to the bridal lounge and they offer you coffee, tea, champagne, and sparkling or flat water. All your nerves and anxiety goes away as your bridal expert helps choose wedding dresses based on your taste. You truly feel special and like a princess.

sauda5
26 reviews
15 helpful votes
January 4th, 2016

This is unique feature that when I open the site it show animated site name. This is also good site with charming wedding clothes.

kettouz
41 reviews
53 helpful votes
September 13th, 2016

Please, make some change!

tamunas
2 reviews
4 helpful votes
June 13th, 2016

My favorite Brand. Thank her for her brilliant job!

sharonm170
3 reviews
7 helpful votes
December 13th, 2016

Her clothing never disappoints me.

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About the business

Discover Vera Wang's iconic wedding dresses. Browse the complete Vera Wang collection of bridal gowns and designer ready-to-wear fashion from Vera Wang.

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