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    YOINS

Ratings On Other Platforms

ResellerRatings
3.4 / 5
Reviews.io
3.5 / 5
Corporate Values

Overview

YOINS has a consumer rating of 4.41 stars from 5,855 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with YOINS most frequently mention customer service, good quality and great prices.YOINS ranks 2nd among General Apparel sites.

  • Service
    72
  • Value
    157
  • Shipping
    158
  • Quality
    155

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 87.3%
Positive
1,170
Neutral
122
Negative
48
View ratings trends
49
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service from Ada, helped resolve my issue in moments.
  • Easy shopping experience, fingers crossed the shipping isn't a hassle

Critical highlights

  • Also I did ask for tracking number to see is it the post officer make mistake.
  • Dress came and was completely a different color, was too big (size chart is definitely wrong).
How would you rate YOINS?
Top Positive Review

“Product and delivered to quality”

Taidje D.
3/12/21

Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.

See positive reviews
Top Critical Review

“Horrible quality and customer service”

Marie C.
2/25/20

I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard

See critical reviews

Reviews (5,855)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (300) shopping experience (42) post office (23) size chart (28) credit card (23) love shopping (26) quality clothing (15) delivery time (22) return items (10)
taidjed
1 review
0 helpful votes
March 12th, 2021
Verified purchase
• Updated review

Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.

Reason I chose this business:

I saw one of my friends repost one of your ads for the cloaks on facebook and being a huge starwars and anime fan I was like this right here is a must have

Reason I chose this product:

Cloaks look cool. These in particular remind me of Obi Wan Kenobi

Value
Shipping
Quality
rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy to navigate, cool clothes
February 3rd, 2021
Verified site experience
• Previous review
josephm1848
1 review
0 helpful votes
January 28th, 2021
Verified site experience

Improvement Areas:
1) Return discount codes when order fails.
2) When order fails, give option to recreate basket instead of forcing user to recreate by adding one at a time.
3) Better handling of billing failures/issues. Order would have gone through if resubmitted. Order triggered fraud protection and I approved the transaction, but you did not resubmit.

Reason I chose this business:

Previous order was good

Reason I chose this product:

Nice items and at a nice price.

destineb2
1 review
0 helpful votes
August 4th, 2021

I recently found out about Yoins through an Instagram ad, and I saw deals that seemed unbelievable. Soon after, I purchased so many clothing items. I definitely recommend this for anyone who wants great clothing pieces (plus accessories) for an awesome price!

Products used:
Cardigans, jeans, pantsuits, shirts,

Service
Value
Shipping
Quality
rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

michaelap36
1 review
0 helpful votes
January 17th, 2021
Verified site experience

Shopping absolutely fine, perfect customer support via live chat, so hopefully the goods will be really nice. I trust you and thank you very much. Michaela

Reason I chose this business:


I liked the plus size clothes.

Reason I chose this product:

I want to have nice goods for my plus size customers...

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

meric11
1 review
1 helpful vote
May 9th, 2021
Verified site experience

I bought some tops in here and shipping quiet fast and size fitt me perfectly. This is my second order, getting a different colour. Thank you Yoins.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

clydep47
1 review
0 helpful votes
October 17th, 2021

I love shopping on Yoins reasonably priced goods and very stylish. Would thoroughly recommend them. And extremely helpful if you have a query

Tip for consumers:
It's fairly straight forward

Products used:
Tops, dresses and accessories

Service
Value
Shipping
Returns
Quality
harrym328
3 reviews
0 helpful votes
December 18th, 2021

I want to express my gratitude to the entire team. Thanks for your patience and understanding with buyers. There were a lot of questions, I had never ordered before, I was very pleased, they answered quickly, everything went perfectly.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

gracelynb2
1 review
0 helpful votes
June 25th, 2021
Verified site experience

Very easy sight to use and found my size. Fingers crossed they fit well and I will be for sure ordering again

Reason I chose this business:

For there plus size

Reason I chose this product:

Needed new clothes after pregnancy

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

desireer83
1 review
1 helpful vote
April 29th, 2021
Verified site experience

Very easy to order. From reviews and pics, looks and sounds like I made a right choice shopping with this company not to mention the clothes ate super cute.

Reason I chose this product:

Looks and sizes

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

lisan595
1 review
1 helpful vote
March 13th, 2021
Verified purchase
• Updated review

I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!

Reason I chose this business:

Facebook page popped up as a suggested plus size online shopping store!

Reason I chose this product:

I wanted some new sexier outfits!

Value
Shipping
Quality
rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Quick & easy shopping!
February 9th, 2021
Verified site experience
• Previous review
dgr4
1 review
0 helpful votes
January 5th, 2021
Verified site experience

Luv the beautiful patterns & materials. Coz it's not easy for Plus Size beautiful dresses or blouses. Thanks YOINS

Reason I chose this business:

Bcoz they have many PLUS SIZE choices to pick

Reason I chose this product:

For my Lunar Chinese New Year shopping

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

christiant133
1 review
0 helpful votes
July 24th, 2021
Verified site experience

It's great, I love the clothes that are being sold. Just make the website a little bit easier to use for PCs

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

keithr348
18 reviews
4 helpful votes
December 2nd, 2021

I purchased a sweater for my wife from this website and then read the reviews after placing my order, so my expectations were low. However, the shipment arrived on schedule, the clothes fit nicely, and everything appeared to be well-made. I purchased from their plus-size section, which featured some really nice-looking garments, which isn't often the case with larger clothing, in my view.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

esmondh
3 reviews
0 helpful votes
December 18th, 2021

I liked working with the store and ordered things for myself. There were small nuances, but the managers quickly decided everything. You can trust this store!

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

zinaba1
1 review
0 helpful votes
August 31st, 2020

We need more collection for kids, scarves, underwear, tops, dresses, and be more clear for the sizes. Thank you

yoinsy
yoins y. – YOINS Rep

Dear Zinab A,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Best regards,
June

dianew754
1 review
0 helpful votes
December 18th, 2020
Verified site experience

I'm alway satisfied with Yoins. Every thing I've ordered has been perfect! Thank you Yoins for good quality products at reasonable prices.

Reason I chose this product:

It was a good price and sexy!

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

katiew379
1 review
0 helpful votes
August 21st, 2021
Verified site experience

All good. The search does not always take you back to where you left off but other than that is great

Reason I chose this business:

I bought some tops a while ago and liked the price and quality

Reason I chose this product:

Need new autumn clothes

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We apologize for this inconvenience.

We will inform our developers of the system. Thank you very much for your feedback.

If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com

Best regards,
Yoins Team

feliciap105
1 review
0 helpful votes
May 5th, 2021
Verified site experience

This is my 2nd purchase. Had to come back after everything I ordered the first time fit so perfectly! Love this site!

Reason I chose this business:

Advertising kept appearing in my timeline.

Reason I chose this product:

Timeliness., fit, and price.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

shelleyl91
1 review
0 helpful votes
December 26th, 2020
Verified site experience

Very easy website. Looking forward to seeing how fast I receive order abd if it looks like picture.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

line7
1 review
0 helpful votes
March 12th, 2021
Verified site experience

I totally love it but may you please have more size 4 or petite people size. Many thanks!

Reason I chose this business:

It has size xxs xs beautiful colors

Reason I chose this product:

It reasonably good quality

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

efosai1
1 review
0 helpful votes
July 13th, 2021
Verified site experience

It was a nice quick experience & I like that I received many coupon offers to use. Thanks.

Reason I chose this business:

I liked what I saw.

Reason I chose this product:

I think it will look good one me.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

elizabeths2159
1 review
0 helpful votes
September 30th, 2021
Verified site experience

So far yours has been great! The sizes are perfect, my order came in faster than I expected.

Reason I chose this business:

I needed to buy a dress and based on my last order I’m hoping it will be as good of an outcome.

Reason I chose this product:

Needed a dress for a special occasion.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

leslien299
1 review
0 helpful votes
April 1st, 2021
Verified site experience

Easy to find things I like, and the sizing charts when you click on a size really helps. Thanks!

Reason I chose this business:

Afterpay option, nice clothes!

Reason I chose this product:

Getting ready for spring/summer

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

markb3661
1 review
0 helpful votes
January 17th, 2022

Great customer service! Assistance in placing an order, managers respond quickly to all questions of interest, the quality of clothes is high, delivery is fast

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

natashaw137
1 review
0 helpful votes
March 7th, 2021
Verified site experience

I liked it. Most sites dont remember my cart when i accidently go back to fb so i never try again but this one did.

Reason I chose this business:

The advertisement made me feel ok about being a big girl and shopping.

Reason I chose this product:

Beautiful styles and Very clear on the sizes all around which made me more comfortable and secure with the clothes i was purchasing as i knew the sizes so i dont buy too big or small.

rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Q&A (217)

Answer:

Sorry I ordered from them now Ive read reviews.

By Carole B.
See more answers (5)
Answer:

Dear Natasha, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html Best regards, Vanilla

By Angel S.
See more answers (4)
Answer:

Dear kelly We regret to inform you that YOINS can not give you more advice or information about the tax rates and customs charges of your country. For more information on this topic, please refer to the following page of our Help Center: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html.

By yoins y.
See more answers (3)
Answer:

Dear Laura L. Sorry for this mistake, please send us the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check this problem for you. Best regards. YOins team

By yoins y.
See more answers (2)
Answer:

Dear Dian p. You can contact us directly via email: http://www.yoins.com/Yoins-Contact-Us-a-27.html Here is our phone number: Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00) Best regards. Yoins team

By yoins y.
See more answers (2)
Answer:

Dear Samantha, I just got my order in and 3 out of 4 shirts I have ordered are too short. I am only 5'4 and the length doesn't change that much with the different sizes, so I'm sorry, but have to advise you to stay away from this website. Hope this helps you!

By Tamara V.
See more answers (2)
Answer:

Dear Brooke, your order was shipped on 2016/4/14 16:51:51 with tracking number RS476128100NL. You can track your order status on this link: http://www.17track.net/en/.The usual time for delivery to your location is about 7-25 business days. Hopefully you would get the package very soon. Yoins Team.

By Angel S.
See more answers (2)
Answer:

Dear Spencer R., Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html

By Angel S.
See more answers (2)
Answer:

Yoins customer service is very cheap and bad from my experience. Unlike the U.S. here, most places if they send yout something wrong on the company's end, they'll pay for return shipping and do everything just to make it right for you, Yoins does state in their FAQ that that one is to look at the size chart before making a purchase as Alessandra stated above. But I know for a fact that in the end when you recI've the product and the size design not fit, you will end up having to ship the product back and pay for shipping to ship it back. Then they will send you a different size.

By Pandora S.
See more answers (2)

Can’t see your question? Ask to get answers from the YOINS staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

rebeccal10
Katherine L.
Typically responds within 23 hours

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