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    Yoybuy.com

Ratings On Other Platforms

ResellerRatings
5 / 5
Reviews.io
4.1 / 5
Corporate Values

Overview

Yoybuy.com has a consumer rating of 4.58 stars from 330 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Yoybuy.com most frequently mention customer service, taobao agent and fast delivery.Yoybuy.com ranks 17th among Discount Shopping sites.

  • Service
    64
  • Value
    63
  • Shipping
    65
  • Returns
    55
  • Quality
    63

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
12
Neutral
0
Negative
2
View ratings trends
114
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What reviewers want you to know

Positive highlights

  • Customer service is the best and the bigger is your shipment yo will get a lower cost in your courier.

Critical highlights

No critical highlights yet

How would you rate Yoybuy.com?
Top Positive Review

“Best service”

Lucas M.
4/23/20

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

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Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

See critical reviews

Reviews (330)

Rating

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Reviews that mention popular keywords

customer service (42)
lucasm140
1 review
12 helpful votes
April 23rd, 2020

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

iskandark1
1 review
1 helpful vote
June 21st, 2021

My name is Iskandar, I'm from Uzbekistan. I have been using yoybuy for about 6 years now. All goods arrive on time. There is a possibility of fast express delivery through courier companies. You can also get holiday coupons for which you can order goods.

The site is very convenient, the consultants are always responsive.

Tip for consumers:
A good site for beginners who want to develop their business and increase sales

Products used:
I have an online store, I mainly order clothes, shoes and accessories, watches and gadgets

Service
Shipping
Quality
andreyn8
1 review
2 helpful votes
October 13th, 2020

Hi! For the first time I bought on this service! The support is beyond praise. The product arrived it was checked and sent to me by the transport company! I am very happy and have already placed a new order! The first order came perfectly Packed in working condition. I can safely recommend this site for orders from Chinese Internet sites. Solid 5 stars!

es1209
2 reviews
0 helpful votes
July 12th, 2021

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid.

To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel.

In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Service
Value
Shipping
Returns
Quality
galinan4
2 reviews
0 helpful votes
November 2nd, 2020

I learned from the Internet that on the site YOYBUY.com you can buy it cheaper than on aliexpress. This was indeed confirmed. My first purchase was very expensive (above $ 250) The site is convenient, you can find the product even by photo. I was assigned a personal Manager who was constantly in touch, answered all questions on WhatsApp. I'm happy with the service. The staff is polite

igora32
1 review
0 helpful votes
September 17th, 2020

I bought few PC motherboards on Taobao using Yoybuy service and my experience was much better than I expected, seriously, it's awesome. Just few things are worth to mention:
1) Parcels arrive to Canada during pandemic no problem, with tracking provided. I've got two already;
2) Customer service is very responsive, they handle possible issues with Taobao sellers on your behalf;
3) Detail pricing (item price, storage, insurance, service, Paypal, shipping...) is available before you buy something. I didn't know before that there are so many different fees, LOL. It's still better than on Aliexpress;

Overall, it's highly recommended.

candelariac4
1 review
0 helpful votes
October 14th, 2021

YoyBuy is a great site for buying chinese good quality products, if you don't understand chinese websites such as TaoBao and you don't have an address there also, you just copy-paste the page of the product that you like and YoyBuy will translate what it says and also set you the shipping from the China warehouse to wherever you want. It's awesome! 10/10

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
evgeniif
1 review
9 helpful votes
July 3rd, 2020

I ordered several packages, something for myself, something for resale.
Recommended to friends, they also made purchases through this service.
Everything is generally good, one parcel was lost by the transport company, yoybuy returned the money. I am happy to use it again, after the pandemic in my country.

shanek107
1 review
0 helpful votes
January 4th, 2021

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Products used:
Sporting goods

Service
Value
Shipping
Returns
Quality
aleksandrk25
1 review
13 helpful votes
March 18th, 2020

Despite the coronavirus, the goods were delivered to Russia very quickly. I ordered boards, video cards. The parcel was quite expensive. Everything has come at its best. Recommend! Reliable. Can trust. Technical support responds quickly. Thank. (Package Number Y**************838)

luisg460
1 review
0 helpful votes
December 25th, 2020

My very first parcel forwarding experience from China, and definitely after considering several options, Yoybuy.com was the way to go, incredibly fast and an awesome customer service if you get a bit lost in the process. I am already planning my next shoppings. :)

Tip for consumers:
Use your free 10 dollar cuopon for signing in!

Products used:
Art book

Service
Value
Shipping
Returns
Quality
rianf4
1 review
0 helpful votes
July 13th, 2020

Fast delivery, nice packing. Very friendly, they answered all of my questions very fast. I just know YoyBuy for 9 months and I will continue to buy stuff from taobao in here.

diegom111
1 review
0 helpful votes
September 4th, 2020

The truth is, everything is super good with yoybuy I think they are one of the best shipping platforms for Mexico, since I am from that country. I have not had any problems with them. Apart from their support they are the best at doing their job since they give me quick and simple solutions. I just have to say that simply to buy exclusive items I am staying with yoybuy.

patrickn138
1 review
13 helpful votes
August 12th, 2020

Wonderful and fast service. After my first order I was rewarded with USD20 coupon which I used to make a second order. Every item has arrived and In great condition.

Bravo Yoybuy

ivans325
1 review
1 helpful vote
March 4th, 2021

I have been using this site for over 3 years. Very user-friendly website. Large selection of parcel delivery methods. No problems with customs. The support service always quickly solves all problems.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
tatianak27
1 review
0 helpful votes
November 13th, 2020

I first tried to order on this site. Everything is very convenient and clear. All my products arrived at the warehouse within a week and I waited about two weeks for delivery to Russia. Everything came in accordance with the photos, the whole thing! I was very surprised that the cost of my products came out much cheaper than other offers. And I was very pleased that all the goods (from different stores) come in one package-all together. I'll order more

alexandra10
1 review
3 helpful votes
September 12th, 2020

Long delivery. Can arbitrarily change the price. If it is possible to use another service, it is better to use another

redp6
1 review
0 helpful votes
October 16th, 2020

Yoybuy is a very effective taobao agent. Easy to use and offers several shipping methods, for many countries

The positive points
-fast service and available for any help
- good packaging
- easy to use
- several method for payment

Negative points
- expensive commission
- no free photo of the order
- packaging too big for a small and light product

Conclusion the experience is postitive

vitalis5
1 review
0 helpful votes
March 12th, 2021

Received our first parcel in perfect condition. Many thanks to the customer team, especially May. We are from Austria. Now live in Thailand.

yeimypaolat
1 review
0 helpful votes
July 9th, 2021

Yoybuy is the most efficient purchasing agent in the market, it allows us to obtain excellent products, and at a good price.

Tip for consumers:
es muy bueno yoybuy

Products used:
bolsos

Service
Value
Shipping
Returns
Quality
ezayt
1 review
0 helpful votes
December 2nd, 2020

They are charging money for digital goods! Mentioning that item who cost 0.96$ need pay additional 6$ to be digitally delivered. My opinion that this not okay from you guys and this considers as scam! Most of Asians have same mentality and they will scam you if that's possible! Stay away from this website and safe your money!

laszlos7
1 review
0 helpful votes
September 1st, 2020

Taobao.com site I found a very long-looking akg k3003 diy kit. But unfortunately, there's no overseas mail, so I couldn't buy it. That's when i found it on yoybuy. Com page and with the help of finally succeeded in the purchase. The package has already arrived. Everything was fine and fast, I highly recommend yoybuy. Com for everyone. Thank you very much!

debram78
1 review
5 helpful votes
April 25th, 2017

Pleasant enough buying experience, but one of the items arrived damaged (beyond repair)... insurance was purchased against such an occurrence, but the after-sale service just aren't interested in dealing with this. Very disappointing.

kareng1898
0 reviews
0 helpful votes
January 9th, 2022
Verified purchase

It is a top quality service, they help you get what you want to buy to import into your country and at a very accessible cost, the customer service is very friendly in solving your doubts and clarifications, and the most important thing is that you can buy for yourself. Own account and send it to your warehouse that they provide and to import it to your country you can choose the quantity of products and which products to pack so that the shipment is cheaper, without a doubt it is a very good company.

Tip for consumers:
Check well what they really want because they buy what you asked for, and with the provider you chose. So in the end the decision or the quality of the product is your responsibility.

Products used:
Productos para el hogar, ropa, zapatos, maquillaje,

Service
Value
Shipping
Returns
Quality
maeaa
1 review
12 helpful votes
May 20th, 2020

I have been using Yoybuy for so many years now and they have been really good in customer service as well as grant my requests in ordering and in packing my parcel for shipping. For instances with missing or broken items, they make ways to compensate and refund. I honestly don't know why other people are having problems with them, but so far in our years of ordering from them, they have been the best Taobao agent I had! Thank you so much Yoybuy! :)

Q&A (12)

Answer:

In YOYBUY, the different items need different shipping methods. We have many lines for you to choose. For more international shipping information, please kindly check this link: https://www.yoybuy.com/en/service/tools/costestimation.html. Any questions, you could contact us by email or live chat. Email address: service@yoybuy.com Website:https://www.yoybuy.com/en/ Hope this could help you.

By YOYBUY O.
See more answers (3)
Answer:

As i know from 2 weeks to 1-1,5 month depends on what post service you choose

By Dmitry N.
Answer:

No, i deliver yoybuy to my country jakarta indonesia

By EraMono B.
Answer:

Sorry for this. You could send email to service@youbuy.com Thanks a lot

By Dannie z.
Question:

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

yoyb1
YOY B.
Typically does not respond to reviews

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4.6
292 reviews
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