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    Zoosk

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.2 / 5
Corporate Values

Overview

Zoosk has a consumer rating of 3.65 stars from 4,589 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Zoosk most frequently mention good luck, great experience and soul mate.Zoosk ranks 1st among Dating sites.

  • Service
    260
  • Value
    266
  • Quality
    229

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.5%
Positive
1
Neutral
9
Negative
56
View ratings trends
85
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What reviewers want you to know

Positive highlights

  • I was glad zoosk gave me the opportunity to do so as I have met a very enlightening soul mate.
  • Great app that allows you to narrow down your search to find the right person you are looking for.
  • 2018 Customer Choice Winner

Critical highlights

  • Get your money back through customer service at The software is crap.
  • Their customer service then refused to refund my money and I had to dispute the charge with my credit cards company.
  • Zoosk is not responsible for User Content that is provided by others.
How would you rate Zoosk?
Top Positive Review

“Found my forever”

Kathie W.
12/15/20

To be honest it was hard to want to date during this Covid 19. But I finally gave in and agreed to a Take out Date. Through texting.We never even talked to each other.And he showed up with a dozen of long stemed Roses. I was blown away by him right away. Tall and so handsome.He was nothing but smiles and complements.We are so much alike. Have lots in common. I do believe things happen for a reason.And I am so happy to have found Ernie on this site.

See positive reviews
Top Critical Review

“Site of scammers”

James T.
10/18/21

This site is full of scammers. Keep your eye (men like myself) on any profile with only 1 profile pic. They will use words like "hello handsome". They will ask questions to things already answered in your profile and they will request pics of you despite you already having pics on the site. Save your money. It's already hard being alone but being alone AND giving this site money is even worse. Good luck with your search fellows!

See critical reviews

Reviews (4,589)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58) credit card (51) user content (1) activation fee (23) soul mate (27) right person (21)
jamest2084
1 review
8 helpful votes
October 18th, 2021

This site is full of scammers. Keep your eye (men like myself) on any profile with only 1 profile pic. They will use words like "hello handsome". They will ask questions to things already answered in your profile and they will request pics of you despite you already having pics on the site. Save your money. It's already hard being alone but being alone AND giving this site money is even worse. Good luck with your search fellows!

Tip for consumers:
Don’t use it

Service
Value
Quality
mikec1715
2 reviews
10 helpful votes
May 23rd, 2021

After paying for a 3 month subscription, I was not given the "Free Perks" as advertised. I had about 21 days of "Instant Crush" and the option of going back to look at a profile. Many of the profiles had no picture or story, making it impossible to make a selection. Their matches and smart picks resulted in people far exceeding the 100 mile preference, 95% of the time. You CANNOT edit your default search parameters and if you critize them, your story gets "edited". Definitely not renewing my subscription!

Tip for consumers:
Just a run of the mill, greedy dating site.

Service
Value
Quality
wilfredp21
1 review
3 helpful votes
September 18th, 2021

I recently signed up, paid my subscription but still cannot send messages to most of the people I "match" with. AND there is no support available! I have tried three browsers, Bing, Chrome and Firefox, but still can only message a small number of people, it lets me type in the message, but when I click send, nothing, absolutely nothing, no error and the message just sits in the box.

Tip for consumers:
Still not sure how many profiles are real. I have not found a way to get support for a site malfunction

Service
Value
Quality
jessicas2349
1 review
6 helpful votes
September 30th, 2021

Zoosk dating app where do I start! I get it we are living in crazy busy times and it's hard to meet someone. (Time is valuable) almost 3 weeks in I hit 1k messages! (men=horndogs) Out of all that overwhelming nonsense I made a friend and fell head over heels over a cutie. Let my guard down went on an amazing date. Then nada! If you need a lot of attention this app is for you! Good luck!

Tip for consumers:
Overwhelming

danielc2465
2 reviews
3 helpful votes
June 8th, 2021

I found Zoosk.com to have 3 out of 10 women were scammers looking for money... They have even teamed up with a woman with a profile on Zoosk who references her "friend" who wants to meet you but doesn't have an online profile herself. This was a major red flag to me. Some very pretty girls turn out to have husky male voices on calls. Photo verifications and profile scrubbing by Zoosk support would help with these problems. While a fairly easy-to-use platform and I appreciated the SmartPicks, I do not feel that it was worth the money I spent on it.

Tip for consumers:
You get what you pay for... Just watch out for scammers and catfishers... There are a lot of them out there.

Service
Value
Quality
leahf73
2 reviews
46 helpful votes
September 17th, 2020

Zoosk are constantly sending older men to me. For example, 7 out of 10 singles picked by Zoosk are older than me. The App is very out of dated App. No matter how you set up your search criteria or preference, the App doesn't care at all, is not smart at all. Facebook dating App doesn't make such mistake and follow your preferences at least. Zoosk should be out of the dating market soon by new technology.

tinas503
1 review
3 helpful votes
June 28th, 2020

Zoosk is a great way to meet new friends! I'm hoping that the 2 men I've met will possibly be one of my future husbands!

samuelg296
3 reviews
8 helpful votes
January 12th, 2022

My matches were ridiculously inappropriate with no regard to my search criteria. I contacted some of them but there was no reply. Zoosk is not a secure site. The level of real activity is 0.
By the way, Zoosk likes to add bogus charges: think twice before you get the paid subscription there, and if you do get it, make sure they don't put you on automatic renewal and don't charge you for a full year right away. Read the fine print!

georgem1225
1 review
2 helpful votes
August 23rd, 2020

It took a long time on Zoosk to finally find my true Love. She's amazing; good Luck to the rest of you all in the same search.

pearlw32
1 review
30 helpful votes
June 6th, 2020

They give out fake messages, and when you try to retrieve them it will tell you to subscribed when you already have a subscription. Most of the men on this site are nothing but scammers who has posted dead men photos and fake profiles.
The site do not identify these men, or it wouldn't be happening so often. All this site cares about is the money you pay for your subscription.

Stay away from this Site.It is a fake itself!

kathiew34
1 review
3 helpful votes
December 15th, 2020

To be honest it was hard to want to date during this Covid 19. But I finally gave in and agreed to a Take out Date. Through texting.We never even talked to each other.And he showed up with a dozen of long stemed Roses. I was blown away by him right away. Tall and so handsome.He was nothing but smiles and complements.We are so much alike. Have lots in common. I do believe things happen for a reason.And I am so happy to have found Ernie on this site.

jims1672
1 review
4 helpful votes
December 5th, 2021

Spam, spam, spam. I have screen shots as proof. Once they get your number and enough personal information, there gone. I've reported this nothing is done, also NO response from zoosk. The other problem to make it look like zoosk has more active members they leave nonpaying outdated profiles up. Don't wast your money here. I have a premium package, still overwhelmed with zoosk trying to sale me more. Face it it's not in there best interest for two people to meet...

jillh362
2 reviews
24 helpful votes
July 25th, 2020

My account was hacked and when I called they had already blocked my account and I was told that I need to start a whole new account with different pictures and a new email address. When I asked to be refunded I was told that this could not be done and if I signed up again they would just give me one month for free. Multiple calls, took one hour to get frustrating answers and had to ask the support member multiple times to repeat himself because I could not understand him.

Service
Value
Quality
samiat9
1 review
0 helpful votes
December 6th, 2020

One of the good ones, but still be cautious. Thank God I finally got lucky and met a wonderful man.

gasparf2
1 review
9 helpful votes
September 5th, 2020

There are very few hot-looking women on Zoosk. The ones that look more or less ok are usually sockpuppet accounts with fake photos. It looks like Zoosk has no scam protection at all. They don't want to ferret out scammers, I guess these scammers contribute greatly to Zoosk profit. And profit is the only thing that Zoosk owners think about. They don't care about customers, they just want to make customers' wallets thinner by taking their money.

lauriep534
1 review
2 helpful votes
January 8th, 2022

First of all... does anyone on zoosk own a mirror? Or does zoosk think all I want are pictures of hairy unkempt mountainmen taking pictures of themselves in a dirty bathroom with titles like Lucky you? Scammers are also all over this site. I reported to zoosk but so far no action. He is still out there trying to fool women. This site is expensive... and what is with all the games? Peek a boo? Carousel? Buy coins to send a gift? Ugh! Run don't walk away from this site

Tip for consumers:
They say full but I don't see anybody scrambling to give me a check

Service
Value
Quality
dianneb130
1 review
1 helpful vote
January 27th, 2020

Fun access to dating! Variety of potential partners presented on an easy, flowing website.
Would like the option to place a video amongst the photos.

jenniferl1288
1 review
8 helpful votes
November 1st, 2020

This is the worst dating site ever... please just burn your money. They did not answer my 1st request from day 1 to return my money as I found out that the lure to get me in was nothing but a marketing scam... lies and miss reputation... I implore you to think twice and shame on this company... is it even American?

alecm65
1 review
14 helpful votes
June 16th, 2020

I met her the day after I intended to unsubscribe from Zoosk but Zoosk refused to give me my money back bc I was a day late. I thought that was weak but they tried to make it up to me by giving me 3 months for half off. The next day I met the love of my life. We were together for almost a year but it ended bc her ex husband is obsessed with her & her 15 yo son is an entitled sociopath. I'll always love her tho.

ohn5
2 reviews
4 helpful votes
October 14th, 2021

Don't you get it these guys in todays world are all being trained by online coaches like Corey Wayne on YouTube. Nobody is genuine anymore it's a fake world technology ruined relationships for sure. These guys are all practicing there skills. I'm glad I grew up in the 90s eye contact was way better than swiping. I rather stay single then be dealing with people who are actually learning and being trained how to maliciously lie to females just to get in there pants. It's become a sad sad world.

Tip for consumers:
Don’t you won’t get it these guys in todays world are all being trained by online coaches like Corey Wayne on YouTube. Nobody is genuine anymore it’s a fake world technology ruined relationships for sure. These guys are all practicing there skills. I’m glad I grew up in the 90s eye contact was way better than swiping

zacharyr154
1 review
4 helpful votes
August 21st, 2021
Verified purchase

Not only did I not get responses, ( let me clarify, I got one response from a woman who just wanted money, and another who disappeared after a day -I'm not a bad guy, I wasn't rude) which makes me wonder if any of the profiles are real/active, after I cancelled on their site, they tried billing me again - twice! Don't trust this site.

Tip for consumers:
Find a different dating site.

wqew
1 review
13 helpful votes
September 9th, 2020

Zoosk app is awful! It used be great but you have fake people and you get genders that you don't want. You have to go through each profile you can't just see all the profiles. Zoosk changed that feature not sure why. You call the zoosk company and no one answers. It might be rated better than others but it's not. Check other dating sites this is not the only one. You get FAKE people!

mathiasa9
3 reviews
7 helpful votes
February 24th, 2021
Verified purchase

Almost everything about zoosk is a lie. In fact, if they don't like something about your profile, they'll lie for you. They say it's bc you didn't follow their guidelines. More lies.
You're given the impression that all these gorgeous women are desperately looking for someone like you... it's lies.
Your preferences mean nothing to them. They suggest members that have nothing in common with you.
The only chance you have to actually find a potential match is a customized search.
If you're dumb enough to pay to "subscribe", google every picture you're interested in. Lots of hijacked images of celebrities.
Reporting fake profiles does nothing.
Complain about their site, receive worthless perks.
Complain about their lies, get told to "just ignore them".
I did manage one real chat with one attractive member.
Evidence and experience tells me some "members" are compensated to make you believe you have a chance with an attractive person... just before they move to the other end of the country, or another country altogether.

Tip for consumers:
Sorry. You're very likely screwed.
Spend huge amounts of time, be ridiculously patient, make major compromises, drastically lower your hopes and expectations.
Zoosk only wants your money, and could not care less about your success, or their own reputation.

Service
Value
Quality
jeffs1028
1 review
21 helpful votes
March 7th, 2020

Zoosk is the worst dating site I have encountered. Lots of people on there so they are making lots of money, but don't deserve it. If you click on links, you don't get the right person. If you try to communicate, you are asked to spend more money even as a subscriber. A rip off designed to fleece users desperate to meet people. Not recommended! Stay away.

phillpem
1 review
15 helpful votes
June 11th, 2020

Could be a useful platform, but with all the misinformation, phony views, messages and outdated inactive profiles, it's useless and completely unnecessary. A " zoosker " as they're called must wade through way too much garbage to get very little. My heart goes out to all the good people and lonely hearts just spinning their wheels. What a shame. Other sites are much more customer friendly. Just look around and you'll find former " zooskers " finding more opportunities with good people.

Q&A (333)

Answer:

These view are fake. Zoosk is lousy site! They obviously mislead their customers giving them fake likes and matches. You get instant bot auto-responses. I left to http://J4Love.net The result of my search there is incredibly awesome: I finally spent Christmas with my woman! I had wasted 11 months on Zoosk and then it took me just one month here to meet my perfect woman. Don't let Zoosk con you into their shady and phony "dating" kingdom. Zoosk is worthless, time is precious! The longevity of profiles is tremendous, they are there for years, obviously outdated.

By Trevor Y.
See more answers (25)
Answer:

The real matches are scant and located at distant places. The fake matches are abundant especially when your membership is about to end. It's phony. I met my girlfriend on http://J4Love.net This dating service is a lot better than Zoosk, Match, Tinder, etc. They are more professional with ethical approach to business - something that Zoosk lacks now. Zoosk used to be better couple of years ago, but now they suck.

By Mike G.
See more answers (26)
Answer:

In the two months I have been on Zoosk. I have chatted with a number of woman, exchanged phone numbers and talked on the phone and I am just an average looking joe. I have also had times when I received a chat request and the person does not respond. You do have to pay to chat and the other person has to be a paid member. OK if your reading this there is one thing I found, if you search, only pay attention to the ones that say "recently online", the other ones may be fake or no longer active. It's a numbers game I have had many that did not respond to my messages also.

By Gregg G.
See more answers (19)
Answer:

NO MA'AM IT IS NOT. In fact I only used the coins when I could get them for free. Under the system that's no longer possible. Nobody takes that sort of thing seriously, and for a woman it's even less relevant.

By Kevin W.
See more answers (56)
Question:

Is zoosk safe?

Answer:

I believe it is. But how safe is the internet these days. Just don't be quick to give too much information too soon you will know when its right to share. Good luck

By Anthony H.
See more answers (22)
Answer:

Not at all don't bother buying them just play some games u will get some

By Kevin R.
See more answers (9)
Answer:

Unfortunatly not. You have to be a member. I suggest you don't try this site. It won't help you to find wat you're looking for. Cheers. R.

By Robert N.
See more answers (19)
Answer:

I can't believe you expect that! The whole idea is anonymity until people are comfortable with exchanging personal info.

By Don J.
See more answers (12)

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About the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

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Sejal M.
Typically does not respond to reviews

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4,574 reviews
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